Internet Sales Manager
Bethesda, MD, United States
Jim Coleman Infiniti and Nissan is hiring in Bethesda!
Jim Coleman Infiniti and Nissan is a 3rd generation family-owned dealership. The Coleman family has been selling and servicing cars in the Washington-Metropolitan, and Bethesda areas since the 1950s. Mr. William Coleman, founder of Coleman Automotive, had a vision of establishing a dealership with a higher level of class and a superior level of service
Jim Coleman Infiniti and Nissan is seeking an experienced Internet Sales Manager who is energetic, positive, and possesses great people skills to join our team. This role is hands-on, and involves working leads, making phone calls, setting appointments, managing CSI for both Infiniti and Nissan, and training sales staff among other things. Candidates should also have a verifiable track record of profitability, market share performance, and above average CSI in order to be considered for the position.
Responsibilities
Ensure high Customer Satisfaction scores and analyze these metrics to isolate areas for improvement
Lead all showroom activities and maintain an experienced level of product knowledge
Conduct daily and weekly sales training meetings for Sales and Product Specialists
Achieve forecasted goals and objectives for dealership sales, gross, and key expenses on a monthly and annual basis
Guarantee delivery includes an introduction to the service department and scheduling of the first service appointment
Coach sales team on proper closing techniques through training and active participation, and lead profitability of your teams
Mentor new and experienced sales reps on standard methodologies for improving performance
Ensure proper follow up of all prospective buyers by developing, implementing, and monitoring a CRM system
Establish delivery procedures and monitor performance and execution
Ensuring that e-leads are handled timely, answering questions, providing information and ideally setting an appointment for a visit to the store
Manage the follow-up with e-leads to assist them as needed through their research phase until ready for a vehicle purchase
Ensure Customers are transitioned effectively from phone and internet contact to their in-store experience
Requirements
Excellent phone and computer skills
Excellent verbal/written communication skills
Possess successful history of building and training a sales team, strong CSI scores and above average gross and net departmental profits
Authorized to work in the USA
Company will conduct a background screening, Motor Vehicle Record check, and drug test
Must have a valid driver's license
Our Internet Sales Managers have a few options for career growth and development after success in this role. Opportunities may include:
Sales Manager
Financial Services Manager
Job Type: Full-time
Pay: $65,000.00 - $110,000.00 per year
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Ability to commute/relocate:
Bethesda, MD 20817: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service: 1 year (Preferred)
License/Certification:
Driver's License (Preferred)
Must be able to obtain an MD Sales License
Work Location: In person
Applicants have rights under Federal Employment Laws:
Family & Medical Leave Act (FMLA): https://www.dol.gov/agencies/whd/posters/fmla Equal Employment Opportunity (EEO): https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal-poster Employee Polygraph Protection Act (EPPA): eppac.pdf (dol.gov)
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