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DGM USA
Houston, TX, United States
Job Details Job LocationDGM Houston Greens - Houston, TX Position TypeFull Time Education LevelSome college coursework completed Travel PercentageUp to 25% Job ShiftDay Job CategoryWarehouse Description Ideal Candidate: Customer Success Manager is accountable for managing a team responsible for handling, shipping, and documenting dangerous
Job Source: DGM USARepeatMD
Houston, TX, United States
Our Story: RepeatMD is a rapidly growing SaaS company in the ecommerce and medtech space that was founded in October 2021. We have established product-market fit, closed a Series A in September 2023, and are now looking to scale our company tenfold in the next calendar year. We are a team on a mission to help our clients in the medical aesthetics
Job Source: RepeatMDMeriplex
Houston, TX, United States
Key Responsibilities/ Duties: Responsible for guiding new customers through the onboarding process and ensuring they have a smooth experience. Understand customers’ business needs and how they are using the company's products or services. Build long-lasting relationships with customers by becoming their trusted advisor and point of contact. Identif
Job Source: MeriplexConvergePoint
Houston, TX, United States
Are you someone who is passionate about building long-term customer relationships? ConvergePoint is seeking a Customer Success Manager to facilitate the onboarding and rollout of our SaaS platform for new customers. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our valued customers. The ideal ca
Job Source: ConvergePointePlus inc.
, TX, United States
Overview Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers—many of which look to us for t
Job Source: ePlus inc.Solera Corporation
, TX, United States
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions
Job Source: Solera CorporationSprinklr
, TX, United States
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr w
Job Source: SprinklrHungerRush
Houston, TX, United States
Who We Are HungerRush is a leading provider of integrated restaurant technology solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering (including AI-powered text and talk ordering), delivery management,
Job Source: HungerRushHouston, TX, United States
Key Responsibilities/ Duties:
Responsible for guiding new customers through the onboarding process and ensuring they have a smooth experience.
Understand customers’ business needs and how they are using the company's products or services.
Build long-lasting relationships with customers by becoming their trusted advisor and point of contact.
Identify opportunities to upsell and cross-sell the company's products or services to existing customers.
Regularly collect feedback from customers and use it to improve the company's products or services.
Review customer accounts regularly to ensure they are getting the best service from your company.
Communicate with customers to understand their concerns and provide the necessary solutions.
Track customer data and behavior to identify trends and make data-driven decisions for improvement.
Collaborate with internal teams such as sales, marketing, and product development to align strategy and practices to deliver exemplary service.
Conduct customer training sessions to ensure customers are getting the most out of your products or services.
Create reports for the management team to keep them updated on customer success metrics and achievements.
Plan and implement initiatives to improve customer satisfaction and retention.
Knowledge, Skills, Abilities, and Behaviors:
Well-rounded technical knowledge in Windows, networking, and M365 preferred.
Excellent written and verbal communication skills.
Strong business acumen.
Superior organization, facilitation, and leadership skills.
Superior customer service skills.
Strong understanding of Meriplex services.
Ability to analyze customer data to identify trends and patterns.
Ability to manage projects simultaneously and prioritize tasks effectively.
Education/ Experience:
Bachelor’s degree in a relevant field or the equivalent years of work experience.
3+ years of experience in IT support, IT management, or a related industry.
Experience working for a Managed Service Provider is preferred.
Experience with ConnectWise or a similar ticketing system is preferred.
Physical Demands:
Sedentary Work – Exerts up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
As a full-time Meriplex employee, you will receive benefits and competitive pay. You will become eligible for the following benefits after 30 days plus the 1st of the month:
Blue Cross Blue Shield PPO and HSA plans.
Dental (including orthodontic coverage) and vision plans.
Employer Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Blue Cross Blue Shield medical plan with HSA.
Healthcare and Dependent Care Flexible Spending Accounts (FSA).
401(k) with 100% employer match up to 3% after 90 days.
Employer paid Basic Life, AD&D, short-term and long-term disability insurance.
Employee Assistance Program.
Paid-Time Off.
Voluntary benefits include critical illness, hospital indemnity, accident insurance, legal services.
Expected Compensation $58,000/annual salary + benefits.
The pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
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Customer Success Manager jobs in Houston, TX, United States
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