Customer Service Team Leader
Denver, CO, United States
* Competitive pay
* 10% Team Member Achievement Dividend (TAD) bonus
* Generous PTO/Vacation and sick time
* Day 1 health benefits eligibility
* Medical plan discounts available for employee and spouse
* Health savings and flexible spending accounts
* Voluntary benefits like AD&D, hospital indemnity, and critical illness
* Other benefits like fertility services, teledoc, legal services
* Employee Assistance Program (EAP) and mental health support
* Company-paid short term disability and employee life insurance
* 401k plan with 5% company match
* 15% discount on Dominos stock
* Back-up Daycare/Tuition discount and education assistance
**Job Details**
Dominos started back in 1960 as a single-store location in Ypsilanti, Michigan. Over the years, we expanded to three stores, and thus came the three dots on our logo. The original plan was to keep adding dots for every store, and at over 17,000 stores worldwide (6,300 in the U.S.) you can probably figure out why that original plan didnt work.
**Qualifications**
* Bachelors degree in accounting
* 3-5 years experience preferably in the food service, supply chain or retail industries, including supervisory experience
* Advanced knowledge with Microsoft office applications
* Strong interpersonal, communication, organization and follow-through skills
* Availability to travel, as needed
* Availability to support a 24 hour operation (nights/weekends/holidays)
* Ability to lift up to 25 pounds
**Additional Information**
This role is an integral part of the Supply Chain Center (SCC) management team and includes managing a team responsible for various accounting, administrative and customer service functions.
RESPONSIBILITIES AND DUTIES
(60%) Supervise and manage the daily activities of the SCC Administrative team members
Financial manage the following accounting activities to ensure SCC is in accordance with established financial controls and departmental targets:
* Accounts Payable
* Accounts Receivable
* Inventory
* Financial reporting and reviews
* Coordination and involvement of annual budget process
HR/PeopleFirst
* Manage weekly payroll functions
* Partner with department leaders and assist with new team member hires
* Partner with PeopleFirst department in implementing human resources initiatives including; safety, wellness programs, benefit rollouts, compliance, etc.
Team member development
* Plan and prepare work schedules according to budget and workload
* Plan, develop and execute strategies for departmental improvement
* Train end users in system functionality and functional processes
(35%) Customer Service - ensure team provides support for stores, franchisees, and operations to contribute to outstanding customer service, timely dispatch, order accuracy, quality deliveries and efficient customer pick up orders.
* Process orders and invoices to stores
* Maintain positive relations with franchisees and stores
* Problem solve on issues that impact the service, efficiency, and productivity of the center
* Maintain item updates for store systems.
* Coordinate with director and participate in local meetings including: advisory board, DMAs, new product training classes, customer plant tours, and others.
* Communicate with stores; ensure operational and product updates are timely and relevant
* Coordinate product incident reports and recoveries as directed by Q/A department
* Collaborate with WRC teams on national programs to ensure accurate deliveries in accordance with program guidelines
(5%) Manage office administration functions as needed
* Maintain/coordinate phone system and facility computer needs
* Facilitate staff meetings
* Manage team member appreciation program
* Work closely with the information services department to install and/or troubleshoot office equipment and software issues
* Continuous learning of software systems including but not limited to: PeopleSoft, ATS, Solochain, Domicas, Pulse BOS, RMM, PeopleNet
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