Customer Engagement Coordinator

Belmont, CA, United States

Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under theRingCentral account (RingCentral).

It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy thatsomeone as talented as you is considering this role. First, a little about our client, RingCentral is a$2 billion global leader in cloud-based communications and collaboration software. RingCentral is

fundamentally changing the nature of human interaction-giving people the freedom to connectpowerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in. We're currently looking for: Customer Engagement Coordinator . The successful candidate will be directly reporting to the Senior Manager of Public Feedback on the Customer Experience Team and shall contribute to the content development and overall management of the digital engagement strategies across the Customer Care Organization.

To succeed in this role you must have experience in:

Content Creation:

Knack for writing and storytelling - responsible for managing content calendar and creating, reviewing, and editing content for customer community and social media

Collaborate with stakeholders across the business to create content that will catch maximum customer interest

Maintain consistency in content to ensure alignment with brand messaging

Content Coordination:

Manage Customer Care Event process and calendar, collaborating with other members of the Customer Care team to ensure timely delivery of materials (journey documentation, email copy, landing page content, etc.).

Coordinate with partners in Marketing, Operations, Sales, Enablement, and others.

Ensure materials are delivered on time and kept up to date with changing business requirements.

Desired Qualifications:

Experience working with cross-functional teams.

Excellent written, verbal, and presentation and project management capability

Self-motivated individual capable of working in a fast-paced, dynamic environment

Detail and results oriented; skilled at both planning and hands-on execution

Proficiency with computers, especially writing programs, such as Google Docs and Microsoft Word, Excel, Outlook, and PowerPoint

Familiarity with the company's brand image, products, and services.

What we offer:

Comprehensive HMO package (medical and dental)

Personal Time Off Leaves

Quarterly Performance Bonus

Employee Assistance and Wellness Programs

RingCentral's Solutions Engineering team uses expert knowledge of our platform to help new andexisting clients create custom solutions that make the most of our technology.RingCentral is the #1 global cloud-based communications provider because it is not just selling solutions; it is enabling human connections. That's why RingCentral is the largest and fastest-growing pure-play provider in its space, with a market capitalization of over $4 billion,20%+ annual growth and a $2 billion annual revenue run-rate.

RingCentral's work culture is the backbone of our success. And don't just take our word for it:RingCentral is recognized as a Best Place to Work by Glassdoor, the Top Work Culture byComparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offerson-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unifiedcommunications and collaboration solutions. It is being serviced in the Philippines by its offshorepartner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out ofClass A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and theUS, as well as from comprehensive Work-from-Home environments, where client-permitted. Weare one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions forglobal businesses across many industries including telecommunications, banking and financialservices, insurance, media, education, and retail. We're recognized as being Safe, Flexible, andInnovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking forstrong candidates to join our team and partner with one of the biggest cloud communicationscompanies in the world - RingCentral. We value our employees highly and, as such, offer excellentcareer development programs and competitive compensation and benefits packages.

Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate onthe basis of race, religion, color, national origin, gender, sexual orientation, age, marital status,veteran status, or disability status.

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RingCentral, Inc. is a US-based company engaged as a global provider of cloud unifiedcommunications and collaboration solutions. It is being serviced in the Philippines by its off-shorepartner Acquire Asia Pacific Philippines, Inc.

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