Salesforce Administrator

Austin, TX, United States

Who We Are:

We are a national, innovative, high-growth software company devoted to K12 education administration. Our products beat the competition by focusing on all business operations of K12 schools, including both financial and school nutrition management. We have a deep understanding of K12 school systems and regulations, with a focus on providing creative, integrated and user-friendly solutions supported by excellent customer service. Our workforce is talented, loyal, dedicated and highly enthusiastic. This is a fantastic career opportunity for the right individual.

We offer challenging work in a team environment. We respect each other and collaborate for continuous improvement. We are the experts in our product lines and we anticipate the needs of our customers. Our customers say we work efficiently and always strive to provide the proper solution. We have achieved this by building relationships based upon:expertise, patience, attentiveness, clear positive communication, tenacity, and a calm presence.

LINQ is on a mission to empower central office heroes who make K-12 districts and schools stronger. LINQ improves efficiency, optimizes performance, and manages compliance through its suite of administrative, financial, and nutritional solutions; allowing administrators to make a bigger impact for their staff, students, and communities. LINQ is the first company to deliver a full suite of integrated solutions to manage operations at the state, district, and school levels. LINQ has helped over 30,000 schools and served over 17 million students to increase K-12 potential.

LINQ’s Values:

Count on us - We’re ready and reliable for our partners and each other

Class of our own - We hold ourselves to a high standard of excellence

Fair and Square - Integrity and mutual respect are table stakes

Nourish Connection - We foster a culture of teamwork and trust

Educated Advancement - Our deep knowledge and experience propel our development

About The Team:

This is an exciting time for the right individual to join LINQ's newly-formed Business Systems team. Currently in the process of scaling to support all of our users and business partners, this is a great opportunity to begin on the ground floor as our team works to define and shape the future of the applications that run LINQ.

About The Role:

In this highly visible role, you will be collaborating cross-functionally with all of our partners across the business to deliver innovative and scalable solutions that maximize value within the Salesforce platform.

What You’ll Be Doing:

Work with stakeholders and users to define requirements in order to support building new system enhancements

Work collaboratively with the existing team to refine requirements and design sustainable and scalable solutions which meet business needs

Provide day-to-day administrative support such as user setup & management, maintenance of assignment rules, escalation rules, notifications, data updates, and queue management

Perform triage for inbound support cases and assist users toward resolution of issues or escalate bug tickets for review and resolution

Assist business users in relation to their reporting and data needs

Proactively identify and implement under-utilized functionality and required system maintenance updates

Support installation and configuration of both new and existing managed packages and their native integrations

What We Are Looking For:

5 years of administrator experience working with Salesforce Sales and Service Cloud

Expert-level proficiency in all areas of declarative development within Salesforce

Prior experience with and strong knowledge of Salesforce CPQ- Salesforce Advanced Administrator Certification (ADM-301)

Familiarity with Agile development processes

What will Make You Stand Out:

Strong ability to identify and ask relevant questions when documenting change requests, challenging directly when necessary in an effort to deliver even better solutions

Excellent verbal and written communication skills

Exceptional problem-solving capabilities and understanding of Salesforce best practices

High attention to detail and interest in ensuring data integrity

A self-starter with a strong desire to continuously learn and perform the level of research necessary to overcome roadblocks

Experience managing other downstream GTM Tools

The Tech:

Our current stack consists of a large number of additional applications which you will have the opportunity to gain exposure to, support integrations for, or work within, including: HighSpot, SalesLoft, Pardot, SurveyMonkey, Qualtrics, ChurnZero, SignNow, Consensus, Playvox, and more.

Travel Requirements:

Less than 10%

Total Rewards:

Remote working environment

Ability to work in a physical office, if near one of our offices (Wilmington, Irvine, and coming soon, Austin)

One America 401k plan with 4% employer matching on total earnings, not just base (100% fully vested)

Company Bonus Plan or Target Sales Commission Plan

Flexible Open Paid Time Off Plan

Paid Parental Leave Policy

10 paid holidays

16 hours of paid volunteer time

Blue Cross Blue Shield benefit network (medical/dental/vision)

Low-deductible PPO option or HDHP option with employer contributed HSA

Dental with child orthodontia

100% Employer paid Short Term Disability/Long Term Disability/Basic Life/Accidental Death & Dismemberment Insurance

Health and wellness benefits including gym and Headspace reimbursement

Professional development opportunities

EOE Statement/Accommodation Notice:

LINQ is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Lydia Buurma at [email protected]. This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not use this email to inquire about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as solicitation, following up on an application or non-disability related technical issues, will not receive a response.