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OSI Digital
Anaheim, CA, United States
Field Desktop Support Tech Location: Irvine, CA/Fountain Valley, CA Role: Onsite/ In-person OSI Digital is looking for a Desktop support technician to join our team. The ideal candidate will have extensive and advanced desktop experience. This person will provide technical guidance and support to our business and customers, their hardware, appli
Job Source: OSI DigitalSTAND 8
Santa Fe Springs, CA, United States
STAND 8 provides end to end IT solutions to enterprise partners across the United States with offices in Los Angeles, New York, New Jersey, Atlanta and more, including internationally in Mexico, India and Japan. We are seeking a skilled Desktop Support Technician to join our team. The ideal candidate will have experience providing technical suppor
Job Source: STAND 8Altera Digital Health Inc. United States
Whittier, CA, United States
Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a n
Job Source: Altera Digital Health Inc. United StatesSloan Professional Services, LLC
Pasadena, CA, United States
Full time | Sloan Professional Services, LLC | USA Posted On 08/10/2015 Job Information Work Experience 2-3years City Pasadena, CA State/Province CA Job Description As a Desktop Support Technician you would work as a part of a dynamic team involved with providing technical support and issue resolution to hospital users which may include users
Job Source: Sloan Professional Services, LLCAA2IT
Monrovia, CA, United States
Location: 1425 S. Mountain Avenue, Monrovia CA What will the primary day-to-day responsibilities entail for this person? Troubleshooting Dell laptop/desktop PCs. Working with end-users to resolve issues. Providing updates to management as needed. The following is MUST: Field Tech experience client facing/executive customer service. Troubleshoot
Job Source: AA2ITSISL Global
, CA, United States
Location-Santa Clara, CA Job Type- Onsite Duration of contract: 1 Year Responsibilities for Desktop Support Specialist Description detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved. as the initial point of contact for all computer and system related concerns from cl
Job Source: SISL GlobalLanceSoft
Santa Fe Springs, CA, United States
Location: Santa Fe Springs, CA, 90670 Pay Rate: $30/Hour Duration: 6+ Months (Possible Extensions) Duties: Troubleshoot and resolve Tier 2 and 3 escalated technical issues. Maintain and manage workload through computerized ITSM ticketing and tracking system. Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients,
Job Source: LanceSoftAltera Digital Health Inc.
Whittier, CA, United States
The Desktop Support Analyst provides support assistance to client users experiencing problems with IS supported software and hardware. Desktop Support Analysts are responsible for performing initial troubleshooting and identifying the appropriate escalation path for incidents received by other teams as well as the fulfilment of basic service reques
Job Source: Altera Digital Health Inc.Covina, CA, United States
Job title: Tech Support - Desktop, Field Services (COVINA)
LOCATION: Must be US based, local to Magan: COVINA, CA and onsite in clinics/Corporate office
Travel Required - Transportation Mandatory (within a max of 40-50 mile range)
Shift: Monday-Friday, 8 hour shift between 7:00am-6:00pm PST. After hours & weekend shift schedule required when requested. Shift flexibility is a requirement.
Vaccination Required
Client Name: Health Care Company
End-client Assets
CALIFORNIA REQUIREMENTS:
1. Candidate is aware that this is X months contract and may extend as needed
2. 4 plus weeks training at South Harbor Blvd., Santa Ana, CA 92704 by 405 FWY
3. as needed, 4 plus weeks at El Segundo andor Long BeachAirport Plaza
4. once candidate is fully trained. Candidate will be assigned to proper area for coverage.
5. Flexible hours to work or drive as needed all over OC and LA
6. Able Lift 50 LB or more (printers or other equipment as needed)
7. Drive to support andor Cover tech that may call out on the last mins
8. Can transport equipment from one site to next site.
9. Work hours 8 AM and end 5 PM with 1 hour lunch.
10. As needed, work after hours (Cut Over is 5PM and start late like 12PM to when project end) will get full 8 hours.
11. As needed, come in next day before 6AM Go-Live support.
12. As needed, work on the Saturday or Sunday and take 1 or 2 days off during the week to make 40 hours week.
Job Summary:
Candidate must be able to provide onsite IT support to more than 90 sites and 6,500 users located near Los Angeles & Orange county, CA. Project includes daily operational support and IT Tier 2 end user device support.
TOP REQUIREMENTS:
Desktop & Field Support skills, customer service experience, technical troubleshooting, preferred ITIL certification
*** What experience will set candidates apart from one another? Customer service skills, end user Tier 2 device support experience, printers, technical troubleshooting ability. ***
INTERVIEW PROCESS:
•How many rounds? 2 max, Webex (video required) 30 min with manager and supervisor
•How technical will the interviews be? Basic troubleshooting and a few in depth Tier 2 IT related questions to determine technical ability
Primary Responsibilities:
•Must have a valid driver's license, car insurance and dependable vehicle
•Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services
•Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
•Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
•Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
•Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure
Required software tools/skills:
•Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN
•Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements
•Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution
Required skills/attributes:
End-user software and hardware support in a mid-to-large size enterprise. Experience includes operating system software, desktops, laptops, tablets, smart phones, printers, telephones and cabling environments
•1 - 3 years of experience in desktop, laptop and smart phones troubleshooting.
•Experience with Android and Apple IOS support
•Must be able to lift up to 70 pounds
•You will be asked to perform this role in an office setting or other company location
Nice to Have:
•2 years' experience in troubleshooting laptop and desktop issues in Enterprise Environment
•2 years' experience Microsoft Software Office Suite
•Knowledge of Active Directory, Citrix, Microsoft SCCM
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Tech Support - Desktop, Field Services jobs in Covina, CA, United States
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