IT Scrum Master

San Antonio, TX, United States

The IT Scrum Master is responsible for IT development pods to adhere to Agile values and framework. The Scrum Master is a servant leader that champions the Agile mindset through collaboration, effective coaching, facilitating ceremonies and removing impediments to help team progress in delivering value to business. This role is responsible for building a high performing team focusing on continuous improvement.

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources;

3) Participate in ongoing self-development.

Essential Functions:

Value Delivery

•Serves as Scrum Master to lead Agile pods for IT teams in medium-to-high complexity work streams while adhering to Agile principles.

•Identifies and manages current and future risks emerging due to business and/or IT activities.

•Paves the path for the team to be a self-organized team by encouraging continuous improvement, managing impediments, establishing Agile standards and team working agreements.

•Partners with Product Owners/ Product Managers to refine, help manage a healthy product backlog ensuring the product goals and objectives align with enterprise strategy and targeted business values.

Product Delivery

•Facilitates all the Agile ceremonies within the IT pods and if needed across multiple IT development pods to maintain successful cross team communication.

•Ensures an effective process is identified for risk evaluation, measurement, monitor and control.

•Extensively involved in dependency tracking, removing impediments, and establishing Agile standards with respect to teams.

•Ensures team's progress is indicated via tools, documents, and metrics. Effectively shared with the team and leadership on a regular cadence per enterprise standards.

•Involved in creating and maintaining a working agreement between the members of the assigned IT development pods and Product Owners/Product Managers.

•Embrace and effectively involve in Scrum Master Community of Practice to apply the learnings towards personal and team's growth.

•Progressing the IT development pods through post-release maintenance also known as hypercare to continue run the business support.

•Partner with Lead Scrum Master or IT Leadership to provide IT development pod sprint review on a regular basis.

•Serves as the company's primary point of contact for the selected third-party contractor(s), providing design and build services in support of product deliverables.

•Ensures terms and conditions of applicable contracts are enforced and/or managed in support of product deliverables.

•Always ensures safety, adhering to all applicable safety policies and complies with all company policies, procedures, and standards.

Agile Team Leadership & Collaboration

•Ensures to stay abreast and aligned with the enterprise release and change management process and standards, further effectively communicating with respective business stakeholders and team.

•Acts as Agile SME to product owners, development pods and management.

•Manages onshore/offshore vendor resources and consultants, as related to product support or value delivery initiatives.

•Influences and motivates teams to use HOLT's Values Based Leadership (VBL) tools ensuring Legendary Customer Service with all services they deliver.

EPMO Team Collaboration

•Support the continual growth of Agile delivery in IT EPMO and enterprise through coaching, suggestions and innovative problem solving.

•Provides mentorship to EPMO team members, helping onboard and educate on internal processes, culture, and tools.

•Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.

•Performs other duties as assigned.

Knowledge, Skills, and Abilities:

•Strong knowledge in Microsoft tools (Word, Excel, PowerPoint, Outlook, Project, Azure DevOps, Visio) and other project management software tools.

•Strong Agile skills in managing numerous small-to-medium size workstreams in a complex, cross-functional environment with an ability to manage numerous themes and epics simultaneously.

•Excellent verbal, written, communication, and presentation skills.

•Excellent interpersonal and customer service skills with problem-solving, task and time management skills.

•Strong analytical, problem-solving, task and time management, and organizational skills.

•Ability to facilitate meetings with cross-functional and technical resources in either in-person or virtual settings.

•Ability to identify potential problems and to review related information to develop and evaluate options and implement solutions.

•Ability to develop successful relationships, influence and navigate conflict with internal and external stakeholders.

•Demonstrates a practical sense and ability to self-motivate and implement in a dynamic, diverse, collaborative team environment with changing and fluid needs.

Education and Experience:

4-year college degree from an accredited university with emphasis in Business, Information Technology, or equivalent industry experience.

Minimum of 7 years of IT experience required, with 3+ years related work experience facilitating scrum activities in an Agile environment preferred.

Certified Scrum Master or Advanced-Certified Scrum Master obtained within 6 months of hire.

Travel:

•5-10% and overnight travel may be expected.

•Valid driver's license.

Physical Requirements:

•This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.

•This role frequently communicates with others, must be able to exchange accurate information in these situations.

•Occasionally moves materials or equipment weighing up to 30 pounds.

Work Environment:

•Works primarily in a professional office environment.

•This role constantly uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

•Frequently works at fast pace with unscheduled interruptions.

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)