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Generate Capital Inc
San Francisco, CA, United States
As an End-User Support Specialist, you will be an integral part of the Data and Technology team. In this role, you will provide support to Generate's user base across multiple locations. Additionally, you will liaise with our third-party support partner to communicate Generate's ongoing support needs. What you will be doing at Generate Capital as
Job Source: Generate Capital IncCalifornia Community College
San Francisco, CA, United States
The Position Title: End User Support Technician Position Type: Full time Requisition No: 24043 Category: Classified Supervisor: Director of Information Systems Last Updated: January 2024 Job Purpose: Overseeing and supporting end user services for all employee and student needs Location: Remote, various locations throughout California Sala
Job Source: California Community CollegeBackroads company
Berkeley, CA, United States
At Backroads were passionate about connecting our guests with so many of the most beautiful places in the world. We use our four plus decades of expertise to create exceptional biking, hiking and multi-adventure trips in over 50 countries for people wanting a deeper and richer travel experience. We travel on land as well as by small luxury ships on
Job Source: Backroads companySubstack Inc.
San Francisco, CA, United States
**User Support Specialist (Remote)** Remote / Support / Full Time **Substack** Substack lets writers connect with their audience on their and earn money doing it. We make it simple for writers to publish to an email list that they own, get discovered on the web, and charge for subscriptions. **More than 1 million people pay to subscribe to writer
Job Source: Substack Inc.Cayuse Holdings
San Francisco, CA, United States
Overview Cayuse Technologies, LLC is a Small Business Administration (SBA) Tribal 8(a) certified technology and government solutions provider. Founded in 2006, our past performance spans both private and public sectors, providing innovative solutions and delivery excellence across a range of information technology, business process outsourcing, an
Job Source: Cayuse HoldingsBack-Roads Touring Company Ltd
Berkeley, CA, United States
Position Overview: We are seeking a highly skilled and experienced IT Service Desk Manager to join our dynamic team. The IT Service Desk Manager will be responsible for overseeing the day-to-day operations of our helpdesk/support team, ensuring timely resolution of customer issues, and maintaining high levels of customer satisfaction while meeting
Job Source: Back-Roads Touring Company LtdAmazon
San Francisco
Description Amazon Web Services (AWS) is looking for a world class partner and alliance leader to join the AMER Cloud Foundations and Advanced Services (CFAS) Partner team. As an End User Apps Partner Development Specialist, you will have the exciting opportunity to accelerate adoption of AWS through end user applications running on AWS built by AW
Job Source: AmazonEverlaw
Oakland, CA, United States
Everlaw is looking for a User Education Specialist to join our User Education team! Educating users is essential to Everlaw's mission, and your dedication to providing a world class learning experience that emphasizes respect for users will be integral in helping us to accomplish that mission. Your attention to detail will help you to become an exp
Job Source: EverlawSan Francisco, CA, United States
Job Details
Job Location
India - Chennai - Chennai, CA
Description
Northland Controls are looking for an End User Support Specialist based out of our Chennai office.
Job Mission
The mission of the Help Desk Support Specialist is to provide technical support all Northland employees both onsite and remote with their provisioned equipment (laptop, desktop, monitors, docking station etc.), including mobile devices (phones/tablets/laptops). This role will also be responsible for maintaining conference room equipment as well as troubleshooting with various in-house and cloud enabled services and applications.
A successful Help Desk Support Specialist, is familiar with all aspects of computer systems configuration, set up, and maintenance.
Responsibilities
Support end users for global Northland offices via ticketing system (Atlassian Jira).
Configuring and issuing end user hardware (Dell laptops, Apple and Samsung smartphones).
Managing and Maintaining Conference room equipment
Onboarding and offboarding employees - including issuing or reclaiming IT related equipment and services.
Provide onboarding training/orientation for new employees.
Manage user accounts and services in AzureAD, Exchange Online, Microsoft Active Directory, Microsoft Teams, Office365, OneDrive and SharePoint.
Configure, troubleshoot, and maintain office copiers & printers.
Help maintain IT security posture and policies via Duo MFA, endpoint protection, and security best practices.
Work alongside with other IT teams and HR to execute security, phishing campaigns and facilitate cross-functional collaboration / activities.
Audit and maintain hardware/software inventory including e-waste.
Maintain internal and end user documentation related to helpdesk.
Occasionally assist IT Infrastructure and Facilities with coordinating onsite requests
Responsible for implementing and supporting IT initiatives and projects.
Perform complex project-based and time-sensitive tasks under minimal supervision.
Miscellaneous support duties for assisting with office related issues, such as new office setup, video conferencing, desk moves, and facility related needs.
Qualifications +6 years of Helpdesk/Service desk support in an enterprise environment.
Experience with ticketing systems (JIRA ServiceDesk/Zendesk) and associated workflows and meeting SLA's.
Experience configuring, troubleshooting, and supporting Windows 10, Windows 11 and OS X operating systems and iOS and Android devices.
Experience with the Microsoft Office365 suite, especially OneDrive, Outlook, and Excel.
Experience imaging and configuring laptops for new user provisioning.
Experience with MDM management solutions (Intune).
Experience setting up and troubleshooting printer drivers and print related issues.
Experience working with Active Directory and Group Policies.
Ability to troubleshoot, replace, and upgrade laptop and PC components (Dell Latitude).
Experience with cybersecurity needs and best practices for end-users, including phishing/vishing and assessing malware/spam threats.
Experience with supporting user login issues via SSO/MFA (Duo preferred).
Experience creating and maintaining a knowledge base and runbooks for various services.
Experience troubleshooting network and wireless functionality and a good understanding of TCP/IP connectivity. Proven ability to use tools such as nslookup, ping, traceroute.
Experience with video conferencing software/solutions such as Microsoft Teams and Zoom
Experience with Microsoft SharePoint a plus.
Experience with VoIP services RingCentral and Microsoft Teams a plus.
An openness to learning new technologies.
Experience with Cloud technologies, IT-Infrastructure and ERP solutions is a big +plus
Strong interpersonal and communication skills and the ability to work effectively with a wide range of individuals in a diverse community cross functionally.
Minimum Required Education
Associate degree in computer science or related field.
Preferred Education and Certifications
Cloud, IT and Service Certification(s) are a big plus.
End User Support Specialist jobs in San Francisco, CA, United States
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