Information Technology Analyst

Macon, GA, United States

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At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities.

With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we'd love to hear from you.

A World of Difference. Made Possible.

Mission Summary:

Provide business analysis, and support for existing and new systems for the Information Technology Department. This includes ensuring the support of end users, mill specific systems, applications and process IT. Maintains stability, integrity, and efficient operation of manufacturing technologies that support the mills such as PI, Proficy, ERP, Data historian, Process Technology and various mill systems. Serve as site liaison between Mills, Corporate IT, vendors and other Corporate Business Units. This role may expand into other projects and support as necessary.

JOB FUNCTIONS: (Job functions include, but are not limited to the following)

Business Analysis/Project Management /IT Systems Support

Provide Mill Systems and Applications support

Project Management and support

Software and Hardware installs/upgrades

Configuration and support of System Interfaces

Production and Process systems support

Coordinate efforts with ERP, Infrastructure, NTT and IT teams

Support full life cycle of local IT Equipment. This includes pc's, laptops, tablets, shop floor, RF terminals, phones, network and security devices etc. per GPI standards

Work with incoming tickets to resolve application and system issues

Accurately document instances of system failure, repair, installation, and removal

Apply test fixes and perform post-resolution follow-ups to ensure problems have been resolved

Analysis of logging, reporting, and statistically monitoring system performance

Effectively coordinate between departments to solve problems

Prepare for and adhere to change control, security per policy and audit requirements

Develop and maintain appropriate documentation for processes and systems

Production & Label Printers (Installation, troubleshoot, configuration)

Inventory and device management

Coordinate vendor warranty and break/fix work

Assist in desktop/server/LAN procurement process

On call support as required

Provide support for local IT Process, Systems and Engineering projects

Mill Systems Support per GPI standards (hardware, software, backup, recovery, configuration)

Process Technology Support as required

GENERAL DUTIES: (General duties include, but are not limited to the following) Application, Systems and Process Technology Support for GPI Mills

Systems and Application Testing

Test Plans, cases and documentation development

System Design & Reporting

Lead local projects to upgrade current mill IT systems and implement new technologies

Organize business requirements for application changes and new requests.

Coordination of periodic business and vendor meetings.

Establish and maintain regular written and in-person communications with executives, department heads, and end users regarding pertinent IT activities.

Support all Process Improvement Initiatives

Ensure that all related policies and processes are followed

Coordination with Enterprise & Division teams

On call support as required.

Escalates any issues that can't be resolved

Performs other duties as assigned

SPECIFIC SKILLS: (General duties include, but are not limited to the following) Experience in IT related support roles and Management systems, Manufacturing, related system processes and technologies preferred

Analytical and System Design Skills

Project Leadership skill

Strong working knowledge of Microsoft related products

Virtualization Technology including VMware

Knowledge of Active Directory, Group Policy and Windows administration

Experience with IT systems and infrastructure

Significant knowledge of desktop, laptop and server administration

Strong analytical skills

System/Project Deployment, configuration, documentation and training

Good interpersonal, communication, and organizational skills.

Strong work ethic and commitment to getting the job done.

Experience in facilitating & gathering requirements and problem management sessions

Ability to operate effectively either independently or in teams, making progress on tasks while dealing with potential process and project ambiguity

Strong personal organization skills including the ability to multi-task and prioritize job requirements

Ability to multi-task and prioritize job requirements

Ability to meet deadlines

Outstanding oral and written communication skills, including the ability to address both technical and non-technical audiences

KEY COMPETENCIES: Ethics and Values

Customer Focus

Organizing

Organizational Agility

Learning on the Fly

Priority Setting

Functional/Technical Skills

EDUCATION / KNOWLEDGE: 4-year college degree in general or IT-Related field preferred. Equivalent work experience considered.

Paper Mill Experience preferred.

Salary Min: $63,175.00

Salary Mid: $84,265.00

Salary Max: $105,355.00

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.