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Glassbox Ltd.
Fort Lee
Job Description Job Description Glassbox is looking for a Technical Support Engineer to join our global Support team. We are Glassbox, and our mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences. We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in
Job Source: Glassbox Ltd.ThreatModeler Software, Inc
Jersey City, NJ, United States
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate. If your skills, exper
Job Source: ThreatModeler Software, IncGal Manufacturing, a Vantage Elevation Company
Bronx, NY, United States
Job Details Level Experienced Job Location G.A.L. Manufacturing (O) - Bronx, NY Description Technical Support Engineer Regular Position, Full Time GAL Manufacturing If you are a forward-thinker interested in fostering a dynamic and supportive environment, then keep reading! We are searching for a result-oriented Technical Support Engineer to j
Job Source: Gal Manufacturing, a Vantage Elevation CompanyBraze
New York, NY, United States
At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside a
Job Source: BrazeBentley Systems
, United States
Position Summary: Bentley Systems is seeking a talented individual to become a valued member of the AssetWise team as a Technical Support Engineer . The AssetWise team is responsible for ongoing support, problem solving, knowledge transfer and updating of the knowledge sharing database of the ALIM (eB) Bentley’s Product. The AssetWise support t
Job Source: Bentley SystemsNICE
Hoboken, NJ, United States
NYC PS NG911 Support Engineer Job Description Division: Public Safety Department: NYC Public Safety Job Title: Support Engineer, NYC Public Safety Location: Bronx, NY, Brooklyn NY Reports to: NYC PS Support Manager Overall Purpose: Primary focus is deploying, maintaining and supporting NYC NexGen 911 Logging and Recording Solution for t
Job Source: NICEGiveCampus
, United States
Technical Support Engineer We are looking for a smart, organized and motivated Technical Support Engineer to join GiveCampus and help us take the platform to the next level. You will work closely with the Product Engineering team and help organize and coordinate our Tier 2 support efforts. You will serve as the liaison between Engineering and both
Job Source: GiveCampusLinq Talent Solutions
united states
Linq Talent Solutions is assisting ProTek IT Solutions in finding a talented Technical Support Engineer! ProTek IT Solutions is a well-established Managed Service Provider (MSP) that has been providing high-end IT consulting services to mid-sized companies since 2007. We pride ourselves on our customer-obsessed approach , world-class quality
Job Source: Linq Talent SolutionsNew York, NY, United States
About Vantage
Vantage is a cloud cost visibility and optimization platform, alternatively known as a FinOps platform. We help companies of all sizes manage their cloud infrastructure costs: everything from individual developers all the way up to multiple Fortune 500 customers. Our co-founders are industry veterans who have been former infrastructure engineers and product managers at DigitalOcean and AWS. The company is an efficient and hard working team of ~30 employees across the US with a New York City center of gravity. As we transition to the growth phase of the business, it's likely our team size will at least double into 2024.
Our current customers include Square, Aflac, Rippling, Compass, Barstool Sports, PBS, Planetscale, and Starburst.
Vantage has raised $25M in total venture capital, most recently a $21M Series A financing round in March of 2023. Our investors include outstanding, top-tier investors including Andreessen Horowitz, Scale Venture Partners, Matthew Prince (Co-Founder & CEO, Cloudflare), Calvin French Owen (Co-Founder, Segment), Ben and Moisey Uretsky (Co-Founders, DigitalOcean), Stephanie and Nat Friedman (CEO, Github), Julia Lipton, Brianne Kimmel and others.
About the Role :
As a Technical Support Engineer you will be embedded within the Engineering department and operate in an environment where Support and Engineering meet. In the space of a day, you might be doing behind the scenes work of troubleshooting performance problems, interacting with the Product team to ensure that steps in a bug report are reproducible, or interacting with the Engineering team itself by diving deep into our codebase and putting together a merge request to actually fix a customer issue.
You'd equally be invited to contribute to the source code, improve our documentation, and help build out more efficient support processes
What You'll Do :
Collaborate with our Product, Engineering, Customer Success and Sales Teams to build new features and fix bugs, define and shape the product goals, roadmap, priorities, and strategy
Create and update documentation based on customer interactions
Participate in regular rotations for weekday and weekend on-call coverage providing emergency support to our customers
Working closely with Engineering, you will develop best practices and tools for diagnosing issues and optimizing the service for performance
Initially Support customers and resolve their issues via support tickets, merge requests, email and video conferencing
Transition to working with assigned accounts, becoming familiar with their environments and business to provide an enhanced support experience
What We're Looking For : 1 - 2 years of industry experience in a technical support or software engineering capacity
Experience in and passion for managing customer facing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand off to the development team, and case resolution
Ability to use scripting languages (preferably Ruby, Python or Javascript), and MVC frameworks (preferably Ruby on Rails)
Experience building trust with customers and bringing issues to resolution quickly
Ability to communicate complex technical topics to customers and coworkers of varying technical skill level
Experience supporting a cloud service in production
Knowledge of AWS, GCP, or Azure
A kind person
Pay & Benefits
The estimated annual US base salary range for this role is $80,000 - $130,000. This salary range may be inclusive of several career levels and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location.
Additional benefits for this role may include: equity, 401(k) plan; medical, dental, and vision benefits; and education stipends.
Technical Support Engineer jobs in New York, NY, United States
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