Technical Service Specialist
Pasadena, TX, United States
Provide technical support to customers and internal teams regarding biopolymer products and applications
Troubleshoot and resolve technical issues in a timely manner
Develop and deliver technical training to customers and internal teams
Create and maintain technical documentation to support product knowledge and application
Collaborate with the sales team and Technology Laboratory to identify customer needs and provide technical solutions that meet those needs
Stay current with industry trends and advancements in biopolymer technology
Perform Kaneka 1 on 1 meetings as per KAH policy.
Support other Kaneka businesses as requested by management.
Participate in Company-related initiatives (i.e. Best Practices) as directed by management.
Participate in regularly scheduled training (i.e. Safety, IT) as requested by management.
Participate in local functions as needed.
Actively engage with digital platforms (i.e. SAP) to efficiently perform duties related to the Biopolymers business.
Must demonstrate the following emotional intelligence skills:
Emotional Empathy
Positive Attitude
Excellent Communication Skills
Flexibility / Adaptability
Interpersonal Skills
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)