Customer Service Representative, Scheduling #Full Time
Fort Lee, NJ, United States
** 61st Street Service Corporation**
** Customer Service Representative, Scheduling #Full Time**
Fort Lee, NJ 07024
**The 61st Street Service Corporation**
At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.
We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.
**Job Summary:**
Answer phones making appointments, responding to patient and referring physician queries; applies managed care rules to ensure that patients have correct information related to pre-certification rules, preps for studies. Responsible administratively to the Practice Administrator.
**REQUIRED TRAINING:** HIPAA, OSHA
**RESPONSIBILITIES:**
- Make appointments for patients and referring physician offices following facility protocols, screening patients medical history as appropriate.
- Transfer calls and take messages as required forwarding to the appropriate person as needed.
- Maintain professional telephone decorum.
- Retrieve orders from CROWN as required.
- Respond to all insurance related questions.
- Verify and input patients demographic and insurance information including contact information.
- Confirm appointments a minimum of one day prior to appointment.
- Respond to patient and referring physician requests including faxing reports when asked.
- Obtain clinical information from Imagecast/Crown as necessary in response to referring physician or patient requests.
- Communicate with the radiologist and technologist regarding schedule changes.
- Act as a liaison for the referring community assisting or directing questions as required.
- Validate and verify pre-certifications by reviewing schedules.
- Verify insurance coverage of schedules patients as assigned.
- Other related work as necessary.
- Conforms to all applicable HIPAA, Infection Guidelines and safety guidelines.
**Position Qualifications:**
Minimum Education: High School Diploma
Minimum Requirements: Minimum 0-2 years of physician practice experience, radiology preferable; excellent interpersonal and communication skills
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