Retail Account Manager

Chicago, IL, United States

Who We Are

For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social responsibility, and sustainable practices. SPINS retail consumer insights, analytics, and consulting services give our clients a competitive advantage to increase their share of this growing market. Our data is the most comprehensive and accurate in the industry, allowing clients to power AI models and machine learning algorithms that help them better understand and meet their customers' needs. At SPINS, behind all of our impressive data is our real differentiator, our people. We pride ourselves on our collaborative, flexible, and communicative culture that puts people at the center of everything we do.

Retail Account Manager

The Retail Organization is the cornerstone of SPINS as our Retail Partners are the primary source of data fueling our front-end applications and enabling our proprietary Product Intelligence. The Retail Team is focused on recruiting, retaining, and expanding our partnerships with retailers and distributors to ensure their sustained growth. Our distributor partnerships are a critical part of this eco-system and tightly interwoven with our retail partners. Our distributor partners are the main enabler of products making it onto retail shelves from our brand partners.

Our Recruiting Team and Partnership/Expansion Teams are the two big buckets of things we do.

Retail Recruiting focuses on identifying and enlisting new retail partners to join the SPINS eco system

The Partnership/Expansion teams focus on delivering impact to our retail and distributor partners by leveraging our data insights and applications to help them grow their business

This Retail Account Manager role is part of the Partnership/Expansion of the Retail Organization. This Retail Account Manager will be a client advocate with the primary responsibility to maximize the effectiveness of our retention efforts and providing an outstanding customer experience to some of the most innovative retailers in North America. This role works alongside our Director of Retail Partnerships to educate, engage, and empower our retail partners and develop and execute strategies to ensure renewals and loyalty, while integrating product-specific goals. To excel at this role, you must be confident, thoughtful, organized and enjoy interacting with customers of varying levels of experience, complexity, and technical understanding.

If you are motivated to help amazing clients get the most out of their partnership with SPINS and live in Chicago, we want to hear from you!

What You Will Do

Own multiple client relationships including, but not limited to regular and on demand data requests, training, expanding relationships and reliance on SPINS data and supporting strategic initiatives

Facilitate timely resolutions to client inquiries, agreed upon training, and overall client fulfillment

Interpret, analyze and clearly communicate data in formal or informal presentations

Demonstrate strong relationship building skills to foster new and existing relationships across the client’s organization based upon SPINS product offerings

Ability to work effectively across various internal and external teams by demonstrating clear and concise communication skills

Identify and implement solutions for clients that utilize SPINS unique data assets by understanding the roles and data needs across multiple client organizations

Build strong and positive relationships with client contacts through phone calls, emails, and active screen-sharing

Track the health of clients on an ongoing basis to proactively address their needs.

Identify opportunities for improvement in the customer experience where customer value will increase through up-selling and cross-selling activities.

Lead conversations with a wide-ranging list of customers to determine how best to align their unique company goals and strategies with their usage of SPINS products to realize the most value possible

What You Bring

BS/BA Degree in Business, Marketing, or Information Technology (or related degree) or relevant experience of 4+ years

2+ years of experience with a Retailer, Distributor, Broker or Manufacturer OR 4+ years of experience in account/relationship management, Customer Success and/or partner development

Proven self-starter with a goal-oriented approach

Prior experience using Point-of-sale (POS) data

Analytical in approach; ability to spot trends, anomalies, and opportunities in data sets

Strong business acumen with the ability to engage and interact with mid-level leadership within the client’s organization

Moderate - advanced capabilities within Excel and PowerPoint (Pivots, Dynamic Formulas, graphs, etc.)

Experience with spreadsheet manipulation (Vlookup, Pivot Tables, etc.)

Experience with using CRM Software

We Give Bonus Points For

Experience in consumer panel data (strongly preferred)

What SPINS Offers

We have enjoyed tremendous growth over the years and, as a leader in a fast-growing industry, we have no plans to slow down! While all that growth brings excitement, it is also an opportunity for SPINS to show it values the health and wellness of its team members.

We embrace hybrid work options so that you have the flexibility to create a work/life balance that actually works!

Virtual yoga, HIIT, meditation classes, and “team SPINS” Peloton rides

Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched.

CEO Connect, a monthly informal small group Q&A session with our top leader

Semi-annual company-wide employee survey that is used to shape company programs, perks, and culture.

The SPINS Way

Direct – We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback.

Determined – We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action.

Passionate – We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths.

Collaborative – We leave our egos at the door, believing that working together we will produce an outcome that’s greater than each individual contribution.

For details about the information SPINS’s collects about our applicants and how we use it, please see the SPINS Privacy Policy here.

#J-18808-Ljbffr