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Car Guys
Dallas, TX, United States
CarGuys Inc. -America's #1 Automotive Recruiter If you are looking for a new career in the car Biz CarGuys Inc. is the go-to company to assist you. We work with dealerships that are looking to hire, all across the country. Anytime you are looking to find a new career...contact us, CarGuys Inc. to assist. We help dealers to hire, from porters al
Job Source: Car GuysDomar Automotive Inc
Plano, TX, United States
Job Description Job Description Requirements Our ideal candidate has 2+ years of experience in an automotive repair environment, and prior experience as a Service Writer is especially valuable This position requires you to have moderate computer proficiency, strong organizational skills, and superb interpersonal and communication skills An extens
Job Source: Domar Automotive IncMidas of NTX
Euless, TX, United States
At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We are looking for automotive service writers to manage and direct all service department activities of a retail stor
Job Source: Midas of NTXMidas of NTX
Euless
Job Description Job Description At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We are looking for automotive service writers to manage and direct all service depart
Job Source: Midas of NTXMidas
Irving, TX, United States
We are looking for Automotive Service Writers/ Customer Experience Managers to facilitate and direct service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from with
Job Source: MidasFIVE STAR SUBARU OF GRAPEVINE LLC
Grapevine
Job Description Job Description Description: Pack Auto Group believes our success is attributed to our employees. Since 1980, we have continued to grow our business and culture while holding true to our core values of fun, integrity, caring, self-discipline, and continuous improvement. We are passionate about harnessing a culture where our employe
Job Source: FIVE STAR SUBARU OF GRAPEVINE LLCFriendly Chevrolet
Dallas, TX, United States
DEALERSHIP AUTOMOTIVE PORTER Do you want to work at one of the busiest automotive dealerships in the region where your employer treats you like a member of the family? We have an immediate opening for an Automotive Porter. We are looking for someone who is an organized self-starter with a great attitude and high energy. We hire for CAREERS, not job
Job Source: Friendly ChevroletFriendly Chevrolet (TX)
Dallas
Job Description Job Description DEALERSHIP AUTOMOTIVE PORTER Do you want to work at one of the busiest automotive dealerships in the region where your employer treats you like a member of the family? We have an immediate opening for an Automotive Porter. We are looking for someone who is an organized self-starter with a great attitude and high e
Job Source: Friendly Chevrolet (TX)Dallas
Job Description Job Description Description:
Pack Auto Group believes our success is attributed to our employees. Since 1980, we have continued to grow our business and culture while holding true to our core values of fun, integrity, caring, self-discipline and continuous improvement.
We are passionate about harnessing a culture where our employees LOVE their jobs and customers LOVE our employees. We are focused on using technology to create a best-in-class experience for our customers. Dominating our share of the market in the sales and servicing of Pack Auto Group products in the DFW market while maintaining a top ranking in customer service, employee satisfaction and owner loyalty. Who we are and how we do business is defined in our Core Values, Vision and Mission statements.
BENEFITS:
Medical Insurance
Dental Insurance
Vision Insurance
Long- and Short-Term Disability Insurance
401(k)
Life insurance
Critical Illness
Hospital Indemnity
Accident Insurance
Paid vacation for full time employees
Employee discount on cars, parts, and service
Drug Free Work Environment
We’re passionate about our culture
RESPONSIBILITIES:
Advises customers about necessary service for routine maintenance.
Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
Prepares a repair order showing time, cost and labor estimates for service.
Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
Explains the work performed and the repair order charges to the customer.
Handles customer complaints.
Schedules service appointments.
Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle information.
Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes “promised time.” Checks with dispatcher, if necessary.
Obtains customer's signature on repair order; provides customer with a copy.
Establishes customer's method of payment. Obtains credit approval, if necessary.
Notifies dispatcher of incoming work.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Implements and maintains a service marketing program.
Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
Keeps service department forms, menus and pricing guides up to date.
Implements a quality control process to eliminate comebacks.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.
Maintains a professional appearance.
Keeps work area clean.
Other tasks as assigned
Requirements: High school diploma or general education degree (GED).
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
Ability to apply concepts of basic algebra and geometry.
Have quality customer service skills
Possess strong communication skills
Maintaining professional appearance.
Exceptional communication skills.
Willing to submit to a background check and drug screen prior to employment.
Valid driver's license and clean driving record that is acceptable to our policies.
DISCLAIMER
The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between Pack Auto Group and its employees.
Service Advisor Writer Automotive Dealership jobs in Dallas
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