SVP Enterprise Excellence - Solutions Architect

Jacksonville, FL, United States

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Enterprise Excellence (EE) is a group within the Operations and Technology (O&T) organization that designs solutions to enhance transparency, empowers Operations and Functions to improve processes and evolves the organization through continuous improvement and simplification. The organization is responsible for defining, deploying and driving alignment and progress against a firm-wide framework that reduces operational risk, standardizes workforce optimization and improves process health.

Enterprise Excellence offers frameworks, data insight, and efficiency-enabling products that are available to deploy across the enterprise.

The Engagement team within EE is a conduit between the internal user/Ops and Function Managers, and the EE Product Owners and Execution Team. The Engagement team will develop new relationships and partnerships, as well as maintain existing ones, with a clear goal of identifying and delivering fit-for-purpose solutions to address process reengineering needs.

Responsibilities:

Lead discovery sessions with internal clients to understand and document their detailed needs

Develop requirements / user stories to identify fit-for-purpose solutions

Apply process modelling standards to map current and future state process flows (when applicable)

Support data analysis with client to ensure full utilization of solutions and troubleshoot production issues

Manage work intake requests on behalf of clients

Draft test cases in-line with requirements and user stories, and agree with user-base

Collaborate with users while in production and ensure all defects are addressed with appropriate retesting

Capture metric improvement and benefit realization

Schedule regular engagement with user base and partner closely with Product Owners to improve products based off user feedback and experience

Ensure deployed products are being fully utilized by user-base to maximize value

Establish and continue to mature a benefit tracking and realization mechanism

Clearly present and showcase analysis, proposals, and/or completed work by the team

Qualifications:

10+ years of experience, preferably in Corporate and Investment products and processes

Finance experience is a plus

Excellent management of global teams driving process standardization, including end-to-end process documentation, governance and insights

Demonstrate a commitment to quality and strict attention to detail

Collaborative attitude and able to work with technology and business partners to ensure efficient and effective delivery

Quick learner with an analytical and flexible thinking style

Excellent ability to communicate effectively (written and oral) and work well on cross-functional teams

Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests

Excellent MS PowerPoint / presentation creation skills

Education:

Bachelor’s degree, Master’s preferred

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Job Family Group:

Technology ------------------------------------------------------

Job Family:

Business Analysis / Client Services ------------------------------------------------------

Time Type:

Full time ------------------------------------------------------

Primary Location:

Tampa Florida United States ------------------------------------------------------

Primary Location Full Time Salary Range:

$130,880.00 - $196,320.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Apr 23, 2024 ------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

View the Pay Transparency Posting

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