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Irvine Technology Corporation
Scottsdale
Job Description Job Description Service Desk Analyst I (Hybrid) We have an immediate need for a contract Service Desk Analyst I to join one of the nation’s largest independent automotive parts retailers. The Service Desk Analyst I delivers end-to-end support in accordance with IT service level agreements. By partnering with end-users and t
Job Source: Irvine Technology CorporationJobRialto
Scottsdale, AZ, United States
Job Description: •Handling all the Inbound calls, chat and emails in service desk •Manage tickets that L1 engineers need assistance •Handling Basic L1 queries from end users •Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures •Diagnose and quickly resolve a wide range of Windows applications
Job Source: JobRialtoJobRialto
Scottsdale, AZ, United States
Job Description: • Handling all the Inbound calls, chat and emails in service desk • Manage tickets that L1 engineers need assistance • Handling Basic L1 queries from end users • Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures • Diagnose and quickly resolve a wide range of Windows applica
Job Source: JobRialtoIrvine Technology
Scottsdale, AZ, United States
Position: Service Desk Analyst Location: Scottsdale, AZ Work Model: Hybrid Model (3 Onsite / 2 Remote, and Saturdays from time to time - rotational basis amongst the team) Duration: 6 - 12+ month contract, will go longer (Contract to Perm is ideal) Hourly Rate: 23/hr - 27/hr (max) What You Will Do: Phone Support / Remote Support / Service Desk inci
Job Source: Irvine TechnologyIrvine Technology Corporation
scottsdale, az
Position: Service Desk Analyst Location: Scottsdale, AZ Work Model: Hybrid Model (3 Onsite / 2 Remote, and Saturdays from time to time - rotational basis amongst the team) Duration: 6 - 12+ month contract, will go longer (Contract to Perm is ideal) Hourly Rate: 23/hr - 27/hr (max) What You Will Do: Phone Support / Remote Support / Service Desk inc
Job Source: Irvine Technology CorporationTriWest Healthcare Alliance
Phoenix, AZ, United States
We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TX, UT, VA/DC, *WA, WI and WY only) Veterans, Reservists, Guardsmen and military family members are encouraged to apply! Job Summary Ensures accurate, timely maintenance, and synchronization of critical Provid
Job Source: TriWest Healthcare AllianceTEK Connexion
phoenix, az
Key responsibilities: Monitor infrastructure, servers, middleware, databases, and batch jobs. Aggressively respond to service requests from business partners facing support teams, Operations, Risk/control partners, etc. Troubleshoot environment, data control and operational issues. Create and Maintain documentation to ensure knowledge accessibility
Job Source: TEK ConnexionTEK Connexion
Phoenix, AZ, United States
Key responsibilities: Monitor infrastructure, servers, middleware, databases, and batch jobs. Aggressively respond to service requests from business partners facing support teams, Operations, Risk/control partners, etc. Troubleshoot environment, data control and operational issues. Create and Maintain documentation to ensure knowledge accessibility
Job Source: TEK Connexion, AZ, United States
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IT Incident Management and Resolution Engineer Location: Manila, PH
We are one of the largest global private markets investment managers, serving over 800 institutional investors worldwide. We have USD 142 billion in assets under management and more than 1900 professionals across 20 offices worldwide. Partners Group is an equal opportunity employer committed to cultural diversity.
What it's about
As an IT Incident Management and Resolution Engineer - L2, you will act as escalation point of complex issues triaged by our IT Service Desk team (Tier 1) in constant collaboration with our IT Engineering team (Tier 3). You will be part of our Global IT Services team within a dynamic and high-performing organization.
Your main responsibilities include:
Actively participates in the design, deployment, maintenance, monitoring, reporting, and support of MS Cloud components, Windows Server operating systems, cloud applications, and services.
Perform routine problem analysis and resolution of issues in our cloud environments.
Design projects and solutions for improving the health, security, and automation of our cloud environments across multiple customers.
Troubleshoot problems with systems, including troubleshooting hardware and software, communication pathways, and networks. Makes repairs and corrections where required in accordance with SLA guidelines.
Participate in design, planning, installation, and support of end-user computer systems, network hardware, software applications, and peripherals.
Participates in the planning and implementation of policies and procedures in Cloud environments to ensure system provisioning and maintenance that is consistent with company goals, industry best practices, and regulatory requirements.
Exercises independent judgment in the planning, scheduling, organizing, controlling, and monitoring of IT projects.
Install patches and upgrades to cloud deployments, server hardware, and/or software to production platforms.
Effectively use the Service Desk ticketing system for time tracking, incident and problem management, team/customer interactions, and follow-up.
Assist with user and group administration in cloud & on-premises environments, applications, and systems.
What we expect
Graduate of a diploma or bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent education with min. 8 years of proven experience in specialized support roles as Systems Engineer / Solutions Engineer
MUST HAVE SKILLS : Hands-on experience with MS Azure / MS 365 - designing, deploying, testing, troubleshooting, and managing cloud platforms and architecture.
o Examples. Azure IAM, Conditional Access, SSO, SharePoint, Exchange, Azure storage accounts, Security, Networking, Auditing/Logging, Optimization, VDI/Terminal Services, Azure AD, MS 365 Administration.
Must have refined troubleshooting skills, and the ability to determine the root cause of a problem and identify and resolve systemic problems.
Possess excellent communication skills with the demonstrated capabilities to develop strong relationships and strategically manage and influence senior stakeholders at all levels.
Ability to create, document, and follow processes and procedures.
Amenable to working full on-site.
Helpful certifications: ITIL, Cisco, CompTia, AZ-104, AZ-140 , AZ-303 / AZ-304 , AZ-500
What we offer
Partners Group is a global financial institution that retains the culture, pace and agility of a start-up. As a growing firm, we are committed to attracting, developing and retaining the very best talent, by offering a workplace where results are truly recognized and rewarded. We offer a fantastic opportunity for you to grow:
Professional, international working environment
Challenging, rewarding career within a growing company
Collaborative environment, with on-the-job training and mentorship opportunities
One-month sabbatical after every five years of service
Education assistance program
Fun office and team events, including volunteer opportunities to connect with and help our local communities
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IT Incident Management and Resolutions Engineer jobs in , AZ, United States
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