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IDR Healthcare
Fort Worth, TX, United States
IDR is seeking an IT Support Analyst to join one of our top clients in Fort Worth, TX. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Position Overview for the IT Support Analyst: Knowledge of ticketing systems for documenting and completing work Knowle
Job Source: IDR HealthcareMotion Recruitment Partners LLC
Fort Worth, TX, United States
IT Support Analyst Enon, Texas Onsite Contract $20/hr - $25/hr Our Client is seeking a Support Analyst for a contract opportunity. This resource provides technical troubleshooting by remotely connecting to equipment in stores and by accessing web-based applications; supports multiple pieces of hardware, networks, platforms and web-based appli
Job Source: Motion Recruitment Partners LLCYesway
Fort Worth, TX, United States
Who we Are: Yesway, headquartered in Fort Worth, Texas, was ranked #2 in year-over year relative store growth on the Convenience Store News 2020 Top Growth Chains list, as well as being named 2022 convenience store of the year. Yesways fast growing portfolio currently consists of over 400 stores located in Iowa, Texas, New Mexico, Oklahoma, Kansas
Job Source: YeswayEagle Mountain International Church, Inc.
Newark, TX, United States
Job Description Job Description Description: The IT Technical Support Supervisor is responsible for providing professional leadership to the IT Technical Support and PC Analyst staff to deliver quality IT technical support to the ministry over the phone, at workstations, through remote access, and email. This includes analyzing, troubleshooting,
Job Source: Eagle Mountain International Church, Inc.EAGLE MOUNTAIN INTERNATIONAL CHURCH INC
Newark, TX, United States
The IT Technical Support Supervisor is responsible for providing professional leadership to the IT Technical Support and PC Analyst staff to deliver quality IT technical support to the ministry over the phone, at workstations, through remote access, and email. This includes analyzing, troubleshooting, planning, installing, and maintaining KCM's wor
Job Source: EAGLE MOUNTAIN INTERNATIONAL CHURCH INCEagle Mountain International Church
Newark, TX, United States
The IT Technical Support Supervisor is responsible for providing professional leadership to the IT Technical Support and PC Analyst staff to deliver quality IT technical support to the ministry over the phone, at workstations, through remote access, and email. This includes analyzing, troubleshooting, planning, installing, and maintaining KCM's wor
Job Source: Eagle Mountain International ChurchUS Tech Solutions
Fort Worth, TX, United States
Description: Review supplier onboarding documentation and perform input into Deltek Costpoint vendor master for new suppliers and for changes to existing suppliers. Manage Supplier Documents in Supplier Management System (SMS) for compliance and approval. Provide support for suppliers/procurement personnel on SMS questions/clarifications. Provi
Job Source: US Tech SolutionsThe University of Texas at Arlington
Arlington, TX, United States
Applications Support Analyst Bookmark this Posting | Print Preview | Apply for this Job Please see Special Instructions for more details. Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Educat
Job Source: The University of Texas at ArlingtonFort Worth, TX, United States
Position Overview:
The Technical Support Analyst provides product and technical support to Follett's customers, answering complex questions on function and usage of our products via telephone or email. Serves as primary liaison between company and customer. Possesses excellent knowledge of company products used by customers and associated technologies. Operates under general supervision. The role is integral to exceeding our customer's expectations by creating a positive experience with each customer interaction.
Responsibilities:
Resolves clients' questions or problems over the telephone, email and/or Internet in the areas of system configurations/setup, product functionality and bugs/enhancements.
Serves as primary technical support liaison between company and customer.
Keeps customer informed of how and when problems are resolved.
Involved in any additional follow up, testing and troubleshooting.
Responsible for appropriate referral to other support and quality assurance areas.
Ensures a positive, high quality professional service-oriented relationship with the customer by complying with all technical support policies and procedures.
Conveys customer feedback to Technical Support Team Lead.
Work within a team environment to facilitate constant improvements on application and technical resolutions, support team processes and procedures improvements and technical tool(s) improvements.
Participates in internal projects as required.
Qualifications:
Strong interpersonal communication skills and telephone etiquette
Strong business/technical verbal and written communication skills
Experience in a call center environment
Excellent problem solving skills
Ability to analyze issues and use sound judgement
Excellent time management skills including ability to prioritize and re-prioritize ticket workload environment
Intermediate to strong knowledge of XML and Jasper reports.
Experience with relational databases
Ability to work well independently or in a team environment
Strong leadership and organizational skills
2 years with a Student Information System
Experience with ticketing systems for incident tracking, documentation
Continual process Improvement mindset
3-5 years of experience preferred
Email Alert for Tech Support Analyst jobs in Fort Worth, TX, United States
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