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Improvado Inc.
Atlanta, GA, United States
Improvado is revolutionizing the way RevOps in large enterprises access and use data. Headquartered in San Diego, with teams stretching globally, we are united by our passion for transforming marketing technology. Our cutting-edge, no-code revenue data platform simplifies marketing reporting, enables informed budget decisions, and increases the ROI
Job Source: Improvado Inc.Florence Healthcare - US
Atlanta, GA, United States
What We Do: Florence Healthcare, Inc. (florencehc.com) software reduces the time it takes to deliver medical cures to those who need them. Our industry-leading software is used to streamline clinical trials at over 10,000 research sites, sponsors, and CROs across 45 countries. By the end of the decade, we'll double the pace at which new medicines
Job Source: Florence Healthcare - USIfoliocorp
Atlanta, GA, United States
Connect, Engage, Convert in the Mobile World About iFOLIO Connect, engage, convert in the mobile world We’re iFOLIO, helping teams grow with personalized digital marketing & sales enablement. ✨ Deliver awesome customer experiences with a collaborative cloud & patented analytics. ✨ About Our Team Leading with our awesome platform & core values, w
Job Source: IfoliocorpTRC Talent Solutions
Norcross, GA, United States
TRC is seeking a self-starter, growth focused, results-driven Customer Success Manager on behalf of their client a leading mobile technology specialist located in Norcross, GA. Direct Hire opportunity! Shift: Mon-Fri 8am-5pm. Salary: $65-75k Essential Duties&Responsibilities: Perform issue resolution for customers and run Customer Success Play
Job Source: TRC Talent SolutionsBravado
Atlanta, GA, United States
Customer Success Manager (Remote) United States of America $100,000–$175,000 OTE *This post was created on behalf of one of Bravado’s clients. Our client is looking for a Customer Success Manager to collaborate with their mid-market and enterprise customers to adopt our client's suite of AI tools. You will collaborate closely with sales, engineerin
Job Source: BravadoSage
Atlanta, GA, United States
Job Description As our Customer Success Manager, you will play a pivotal role in ensuring our customers are successful from the moment they launch our products and continue to thrive with them. Think of yourself as the go-to person, a trusted advisor, and a strategic partner for customers who rely on Sage to revolutionize their accounting processe
Job Source: SageMastercard
Atlanta, GA, United States
Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest po
Job Source: MastercardKaleris
Atlanta, GA, United States
Kaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for cha
Job Source: KalerisAtlanta, GA, United States
MessageGears is the first and only customer marketing platform that connects directly to our customer’s enterprise data warehouse. By combining the power and security of on-premises software with the efficiency and scalability of cloud delivery, we enable marketers to capitalize on every message opportunity. We’re disrupting an industry by providing a solution that gives marketers complete control over their multi-channel programs through advanced technology. Our product is solving marketing challenges for Enterprise customers that undoubtedly reach every candidate applying for this position.
We're looking for a Customer Success Manager to join our growing team. As a Customer Success Manager, you will be responsible for managing day-to-day interactions with customers, including being the primary point of contact for on-going projects or implementations, as well as cross-selling initiatives. This role helps understand, define, and outline customer requirements, as well as manage their expectations and timeliness. You’re most likely to be successful in this role if you have prior email industry experience, are a motivated self-starter, possess strong customer skills, and welcome new challenges.
Role
Serves as primary point of contact for day-to-day interactions with assigned customers, building long-lasting relationships through Trusted Advisor status
Addresses requests and needs, providing status updates and reporting in a timely and professional manner
Leads or assists with strategic cross-selling and up-selling initiatives
Supports Senior Director of Accounts with ongoing management of all account-related activities, including customer feedback, NPS, internal reporting, customer communications, compliance reporting, etc., and assists with QBR or onsite customer meetings
Assists with building and updating documentation and encourages others to support documentation efforts
Provides project management expertise for assigned projects including requirements gathering, milestone tracking and status reporting
3-7 years of related experience in customer success or account management, ideally with focus on enterprise customers
Email Service Provider/Marketing Automation tool experience is strongly preferred
Knowledge of project management processes and deliverables: requirements gathering, timeline estimations, resource assignment, issue identification & escalation
Understanding of QA processes and customer approvals
Experience working with creative and technology team members and a thorough understanding of task management and deliverables
Solid organizational & problem-solving skills and ability to resolve issues in a proactive manner, utilizing effective written and verbal communication skills
Bachelor's degree in related field preferred
Fun, fast-paced, professional, and collaborative environment in Midtown Atlanta
Hybrid remote / in-office work environment
Casual dress all-day, everyday
Generous PTO policy
Flexible hours
Health, dental, vision and life insurance (most plans 100% company paid!)
401k Plan
Paid covered parking spot or MARTA pass
Paid Parental Leave
Use of company’s 4 season tickets to the Atlanta Braves
Use of company’s 4 State Farm Arena Concert Club tickets + all you can eat & drink
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Customer Success Manager jobs in Atlanta, GA, United States
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