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Tactile Medical
Dallas, TX, United States
Overview: The Manager Patient Education oversees the day-to-day operations and performance of an assigned Patient Education team. They ensure the delivery of high-quality education and support services to patients, aligned with the company's strategic objectives and customer experience goals. Responsibilities: Manage and lead a team of Patient Edu
Job Source: Tactile MedicalIonis
Dallas
Job Description Job Description Patient Education Manager - Southeast Ideal location for this position: Dallas, Houston, Atlanta, Miami Ionis Pharmaceuticals, Inc., is headquartered in Carlsbad, California, with offices in Boston, Massachusetts, and Dublin, Ireland. For more than 30 years, Ionis has been the leader in RNA-targeted therapy, pion
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Dallas
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Dallas, TX, United States
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Job Source: SMART TechnologiesSOUTHWEST TRANSPLANT ALLIANCE
Dallas, TX, United States
General Statement (Summary of duties & responsibilities): The Education Associate is a generalist role supporting internal training initiatives. Under the direction of the Supervisor, Education and Development, the associate is responsible for the preparation and distribution of educational and informational materials within a highly specialized pr
Job Source: SOUTHWEST TRANSPLANT ALLIANCEGarland, TX, United States
Overview:
The Patient Education Consultant is responsible for conducting demonstrations and trainings with current and potential Tactile Medical patients on our products in their assigned area. This position will build strong rapport with the patient through introduction to our product, discussion of financial options and closing the sale to delivering the patients training and ensuring the patient is able to use their product as prescribed. Demonstrations are completed in-person with patients at a pre-determined location while trainings may be delivered in-person or via telehealth. Both patient facing interactions require documentation standards which vary based on the patients insurance as well as Tactiles requirements.
Responsibilities:
Educate the patient and/or caregiver in all aspects of device use, including donning and doffing of garments, use of controller, following prescribed protocol and initiating a therapy session
Contact patients within service levels expectations to schedule and complete trainings and demonstrations
Responsible for direct sales to patients which includes providing a clear and thorough explanation of the patients financial responsibility for the product, insurance coverage and finalizing the sale
Provide clear verbal instruction while conducting the demonstration or training with patients and caregivers; modifying the interaction to their specific situation to ensure the training/demonstration approach meets the patients individual needs (utilize adaptive technique when needed)
Manage and respond appropriately to any patient feedback or objection, both positive and negative, regarding the product, their financial responsibility and required paperwork
Ensure appropriate preparation for all trainings and demonstrations including finalizing and confirming appointment details with the patient, ensuring that you have all equipment, supplies, documentation, and accessories necessary to effectively complete the training or demonstration
Review, complete and submit required paperwork with patient and answer questions
Work collaboratively with territory partners to facilitate completing of orders, which may include but not limited to collection of a signature on a prescription or other documents required for insurance requirements
Identify, escalate, and communicate problems, questions, or additional patient support needs to appropriate department for follow up
Effectively use translation tools for patients where English is not their first language
Meet or exceed established performance expectations
Maintain compliance with all appropriate regulatory requirements including HIPAA
Travel up to 80% within assigned territory
Other duties as assigned
Qualifications:
Education & Experience
Required:
Bachelors Degree or equivalent work experience
2+ years of experience in a patient facing, education/training and/or highly advanced customer service role
Preferred:
Health related certification
Medical device or healthcare industry experience
Knowledge & Skills
Ability to lift 20 pounds on a regular basis
Ability to work remotely and travel to patients in a home, clinic or virtual environment
Able to provide clear written and verbal communication to patients, caregivers, field staff and internal teams
Strong interpersonal communication skills including the ability to empathize with patients and caregivers
Strong critical thinking and decision-making skills in healthcare related situations
High degree of confidence and professionalism interacting with people of diverse cultures, ages, and abilities
Excellent organization and time management skills - proactive and efficient in scheduling and managing multiple appointments
Able to apply new information received via online learning modules, virtual or in-person interactions to enhance the patient experience
Skilled in teaching others
Ability to stay focused and organized to complete assigned tasks
Technology savvy to efficiently complete paperwork, update records and communicate progress
Ability to be self-directed and work independently to overachieve results
Competencies:
Empathy
Influencing
Patience
Communication
Detailed and Accurate
Listening
Adaptability
Problem Solving
Time Management
Critical Thinking
Conflict Resolution
Independent Decision Making
Below is the starting salary range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.:
$23.41 - $30.69 / HR
Additional benefits::
Non-Exempt - Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.
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Patient Education Consultant jobs in Garland, TX, United States
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