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Circle K Stores, Inc.
Deerfield, MA, United States
Store 4707509: 1 Greenfield Rd, S Deerfield, Massachusetts 01373 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Custome
Job Source: Circle K Stores, Inc.Family Dollar
Indian Orchard, MA, United States
Store Family Dollar Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting custo
Job Source: Family DollarPartridge-Zschau Insurance Agency , Inc.
Turners Falls, MA, United States
TURNERS FALLS Customer Service Representative Overview: Join the Partridge-Zschau Insurance Agency, a hallmark of trust and reliability in Franklin County since 1891. We are a family-owned, independent insurance agency, proud of our small yet dynamic team. Driven by our commitment to excellence, we serve a diverse client base across Franklin County
Job Source: Partridge-Zschau Insurance Agency , Inc.Tekwissen
Amherst, MA, United States
Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a British-owned education publishing and assessment service to schools and corporations, as well for studen
Job Source: TekwissenOliver Auto Body, Powered by VIVE
Springfield
Job Description Job Description Are you highly motivated, detailed, reliable, and customer service-focused? Are you looking for a company that values PEOPLE and PROCESS while working alongside those with a PASSION for auto repair? This is your opportunity! If you are tired of mediocre jobs, allow us to take you out of the average
Job Source: Oliver Auto Body, Powered by VIVEFamily Dollar
Holyoke, MA, United States
Store Family Dollar **Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeti
Job Source: Family DollarFamily Dollar
Chicopee, MA, United States
Store Family Dollar Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting custo
Job Source: Family DollarKNF&T Staffing Resources
Ludlow, MA, United States
Customer Service Representative The CSR is responsible for all account maintenance. The CSR determines the accuracy of account information, and ensures all required information is provided for security. The CSR enters information into the company database, processes payments, and assists patrons in understanding company procedures regarding payment
Job Source: KNF&T Staffing ResourcesNorthampton, MA, United States
We have an amazing opportunity for an experience Customer Service Account Manager as a key point of contact for clients, responsible for managing their accounts, addressing their needs, and providing expert guidance in payroll and call center operations. This role ensures high-quality service, client satisfaction, and efficient problem resolution. APPLY TODAY for immediate consideration!
Responsibilities include but are not limited to:
Build and maintain strong relationships with assigned clients, understanding their needs, and acting as the primary point of contact.
Provide exceptional customer service by addressing client inquiries, concerns, and requests promptly and professionally.
Assist clients with payroll-related inquiries, including payroll processing, tax compliance, deductions, and other payroll matters.
Investigate and resolve client issues, whether related to payroll, billing, or general concerns, ensuring timely and effective solutions.
Educate clients on payroll software, processes, and best practices to enhance their understanding and self-sufficiency.
Supervise call center operations, ensuring that customer service representatives meet performance and quality standards. Monitor and report on key performance metrics for the call center, such as call volumes, response times, and customer satisfaction.
Maintain accurate and up-to-date client records, including correspondence, issues, and resolutions in a customer relationship management (CRM) system.
Assist in onboarding new clients, ensuring a smooth transition and addressing their specific needs.
Ensure that payroll processes and services comply with relevant laws and regulations, and assist clients in achieving compliance.
Skills/Qualifications:
Bachelor's or Associate's degree in business, human resources, or a related field, or equivalent work experience.
Proven experience in customer service, account management, payroll, and call center operations.
Knowledge of payroll processes, payroll software, and tax regulations.
Strong problem-solving skills and the ability to effectively resolve client issues.
Excellent communication skills, both written and verbal.
Proficiency in using CRM systems and call center software.
Leadership and supervisory experience in a call center or similar environment.
Strong organizational and time management skills.
Detail-oriented with a focus on delivering high-quality customer service.
Hours: 8AM-6PM, Monday - Friday
This is a great opportunity to join a fun and fast growing company- APPLY TODAY for immediate consideration! Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Customer Service Representative jobs in Northampton, MA, United States
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