General Manager

San Diego, CA, United States

GENERAL DESCRIPTION

The General Manager will be responsible for ensuring that the facility is managed in a manner that contributes to the achievement of objectives established through annual operating plans and revenue. The General Manager provides strong and effective day-to-day leadership and management fostering an environment that encourages contribution by all employees to overall company objectives, making sound decisions on behalf and in the best interest of iFLY and its team members. The GM will work closely with Senior Management to ensure strategic business objectives are achieved.

Every team member on the iFLY Flight Crew exemplify and deliver our core values of SOAR :

S afety First

O utrageous Passion

A ccountability

R espect

DUTIES AND RESPONSIBILITIES

The General Manager takes direction from top executives and understands the executives' overall plan for the company. The General Manager makes suggestions that enhance or streamline operations, directs other people to achieve their goals, communicates the objectives and vision of the company to the staff and is an example of leadership.The General Manager must be able to delegate responsibility, must organize divisions so that the team members know exactly what role each has to play, and supervise that it is being done to the best of their ability.

The General Manager recruits, hires and trains team members and resolves team member concerns/issues. Supervision includes Customer Service, Call Center and Instructor staff, building facility, network infrastructure, staff communications and development as well as ensuring Marketing and Sales campaigns are communicated to the customer service and call center team. The General Manager has a pulse on sales data, costs, performance indicators, safety, team member morale and world-class customer service. The General Manager provides support and leadership to all tunnel team members. The General Manager will ensure public relations and all sales are handled in a courteous and professional manner.

Responsibilities-Include but are not limited to:

Overseeing all daily operations

Supervises customer service staff, call center, instructors and management team

Manages daily flight and staff schedules

Monitors flight manifest to ensure maximum occupancy

Ultimately responsible for interviewing, hiring and proper training of team members

Responsible for team member reviews, recognition and disciplinary actions

Responsible for inventory control and ordering of merchandise and supplies

Ensures safety of operations and team members

Manages and maintains daily reporting

Prepares payroll and timekeeping reports

Checks POS close outs and cash drops

Manages budgets, profitability and Profit & Loss margins

Controls operational expenses

Improves profit margins where possible

Ensures that facility is clean inside and outside

Involved in proactive incentive programs, reward schemes and team building events

Works with Sales Manager on statistics and success of sales promotions

Assists in short- and long-term sales and marketing strategies and helps evaluate effectiveness

Implements sales promotions and initiatives

Sets up product or service enhancements to improve customer satisfaction and sales potential

Researches, evaluates and recommends enhancements to constantly improve the customer experience

As needed, participation in marketing related photography, video, and social content capture for promotional usage.

WORK EXPERIENCE AND REQUIREMENTS

5 years (plus) experience in management, including strong program marketing experience.

Demonstrated strong team leadership and development ability.

Computer skills in word processing, spreadsheet, database management, content management systems and desktop publishing applications are essential. Project management and multi-tasking skills are a must.

Excellent oral and written communication skills, as well as creative writing and negotiation skills. Experience in generating presentations and proposals.

Strong customer service skills/client focus.

EDUCATION REQUIREMENTS

Diploma or Degree in Business, Recreation, Facility Management or a combination of experience and education a plus.

Education should be at a level which demonstrates the ability to perform duties

The Good Stuff:

Medical, dental, vision and supplemental plans for eligible employees

Paid time off (PTO)

Maternity/Paternity leave

401k retirement investment with company match

Tuition reimbursement

Employee discount on retail merchandise and flight packages

Free flight time for employees and immediate family!

All 7 billion people on earth dream about flying, and we're the only ones who make that dream come true. It's an awesome privilege, and making that dream come true is our passion. Join the team!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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