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Lyra Technology Group
San Francisco, CA, United States
Lyra Technology Group is seeking an IT Help Desk Analyst for one of our operating companies, Cross the Divide. This individual will support Cross the Divide clients with all manner of IT help desk tickets, projects, maintenance, and troubleshooting. About Lyra... Lyra Technology Group is a Private Equity-backed holding company that invests and op
Job Source: Lyra Technology GroupFIS
San Francisco, CA, United States
Job Description We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS? NOTE:
Job Source: FISSourcePro Search
San Francisco, CA, United States
SourcePro Search has a fantastic opportunity for an experienced Desktop Support Analyst with our large law firm client. This position is based in San Francisco and will require you to travel to Palo Alto once a week at a minimum and as needed. The ideal candidate will be responsible for providing technical phone support for the business and for end
Job Source: SourcePro SearchCalifornia State University
San Francisco, CA, United States
Network Analyst (Network Analyst - Career) - Information Technology Services Job no: 535680 Work type: Staff Location: San Francisco Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology Working Title Network Analyst SF State University San Francisco State is an Equal Opportuni
Job Source: California State UniversityModern Treasury
San Francisco, CA, United States
[Full Time] Help Desk Associate at Modern Treasury (United States) | BEAMSTART Jobs Help Desk Associate Modern Treasury United States Date Posted 08 Jul, 2022 Work Location San Francisco, United States Salary Offered Not Specified Job Type Full Time Experience Required No experience required Remote Work No Stock Options No Vacancies 1 available A
Job Source: Modern TreasuryAsk Staffing
San Francisco, CA, United States
Job Title: University IT Service Desk Analyst Minimum Education Level: Bachelor's Degree Duration: 16-Oct-2023 - 12-Apr-2024 (06 Months) Location: Stanford, CA 94305 PR Range: $25/hr - $31/hr Job Description: Start as on-site, once trained up can begin some work-from-home days (gradual - start with 1 day) Under direct supervision, provide te
Job Source: Ask StaffingPattern Energy Group
San Francisco, CA, United States
Overview Company Overview Pattern Energy is an independent, fully integrated energy company that develops, constructs, owns and operates renewable energy projects and transmission assets across North America and parts of Latin America. The company focuses primarily on wind and transmission, with limited investments in other generation technologie
Job Source: Pattern Energy GroupTEKsystems
South San Francisco, CA, United States
Description: Seagen, Inc. is an emerging multi-product, global biotechnology company that develops and commercializes transformative therapies targeting cancer to make a meaningful difference in people’s lives. Their South San Francisco office is in need of a Desktop Support Technician to provide Tier 1 and 2 hardware and software support for remot
Job Source: TEKsystemsSan Francisco, CA, United States
Lyra Technology Group is seeking an IT Help Desk Analyst for one of our operating companies, Cross the Divide. This individual will support Cross the Divide clients with all manner of IT help desk tickets, projects, maintenance, and troubleshooting.
About Lyra…
Lyra Technology Group is a Private Equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
We made our first acquisition at the beginning of 2018. Today, we hold a controlling stake in over 50 companies around the world. Our companies employ over 3,000 team members, each led by its own management team.
About Cross the Divide…
Cross the Divide is a technology services company dedicated to bringing non-profit organizations the information technology tools they need to strengthen and support their programs. Their client list includes the American Lung Association, Grid Alternatives, Habitat For Humanity, National Center for Lesbian Rights and many other exciting non-profit organizations.
Your work as an IT Help Desk Analyst will includes several components:
• Perform troubleshooting on client/server, networking, hardware/software, computer devices, and end-user applications
• Update and resolve Help Desk tickets in a professional and timely manner
• Escalate tickets as needed to appropriate team members
• Educate users on applications and resolutions in a prompt and professional manner
• Execute IT projects
• Prioritize IT projects with help desk tickets and adjust workload as necessary
• Maintain and improve internal documentation, workflows, guides, and processes
• Maintain and improve external help center
• Collaborate with team members to ensure high levels of customer support and satisfaction
• Support with after-hours maintenance, projects, and migrations
Our ideal IT Help Desk Analyst has the following qualifications:
• Advanced knowledge of Microsoft Windows including configuration, driver installation, and general troubleshooting
• Advanced knowledge of Microsoft Office and Outlook
• Basic knowledge of Microsoft Teams, PC hardware and repair, Active Directory, Windows file-sharing and permissions
• Basic knowledge of networking in a Microsoft environment (TCP/IP, DHCP, etc.)
• 4+ years of experience in an IT technical support/customer service role
• Strong level of client service experience
• Ability to work with and communicate effectively with all levels of staff, clients and other IT personnel
• Self-motivated, disciplined, and able to execute tasks and make independent decisions
If working and supporting clients in a help desk atmosphere sounds appealing to you, let’s have a conversation.
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IT Help Desk Analyst jobs in San Francisco, CA, United States
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