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Veracyte, Inc.
San Diego, CA, United States
The Position: The Customer Experience Manager’s primary responsibility is managing an assigned territory consisting of up to 5 Sales Reps in the Urology business units with a close attention to superior service to internal and external customers to ensure client satisfaction and appropriate records and materials management are consistently maintain
Job Source: Veracyte, Inc.Five Below
San Diego, CA, United States
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll
Job Source: Five BelowMichaels
santee, ca
Michaels - 230 Town Center Pkwy [Department Supervisor] As a Customer Experience Manager at Michaels, you'll: Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations; Lead the omni channel processes; Ensure all front end policies and procedures are followed; Train, observe and coach
Job Source: MichaelsFive Below
chula vista, ca
Five Below - JobID: JR40532 [Department Manager] As a Customer Experience Manager at Five Below, you'll: Lead the Support Lead, Lead Cashiers and associates while the Manager on Duty; Ensure all associates and managers are Wowing the Customer through personal contact with customers; Train the staff on the High Fives of Customer Service; Maintain th
Job Source: Five BelowMichaels Stores
San Diego, CA, United States
Customer Experience Manager page is loaded **Customer Experience Manager** **Customer Experience Manager** locationsSan Diego-2740 Midway Dr time typeFull time posted onPosted Today job requisition idR00113491 Store - S.DG-SPORTS ARENA, CA**We're here for the Makers! Come be a part of the team where innovation and teamwork come together
Job Source: Michaels StoresBrilliant Earth
San Diego, CA, United States
Customer Experience Assistant Manager - San Diego Position Overview: The Customer Experience Assistant Manager for our San Diego location will build, lead and mentor a team of dedicatedConcierges,Customer Experience Assistants,andJewelry Consultantsresponsible for delivering exceptional service to Brilliant Earth customers.The Customer Experiencete
Job Source: Brilliant EarthBrilliant Earth
San Diego
Job Description Job Description Customer Experience Assistant Manager - San Diego Position Overview: The Customer Experience Assistant Manager for our San Diego location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant E
Job Source: Brilliant EarthICW Group
San Diego, CA, United States
** Business Relationship Manager (Customer Experience)** **Job Category****:** Customer Experience **Requisition Number****:** BUSIN005280 Showing 1 location **Job Details** **Description** An ICW **Business Relationship Manager (BRM)** serves an integral role in promoting and fostering our enterprise vision of innovation, co
Job Source: ICW GroupSan Diego, CA, United States
**Manager, Voice of the Customer (Customer Experience)**
Category: Corporate
Location: 10850 Via Frontera, San Diego , CA 92127
Schedule: Full_time
C ome work at a place where innovation and teamwork come together to support the most exciting missions in the world!
**Manager, Voice of the Customer (Customer Experience Insights)**
The Manager, Voice of the Customer, will be responsible for managing Petcos enterprise-wide Voice of the Customer (VOC) program, providing all businesses and functions with insights to improve our customer experience. This individual will also manage our competitive Voice of the Customer program, which informs Petco leadership of our customer experience performance relative to key competitors.
* Partner with the businesses and functions to develop surveys that measure customer satisfaction with the experiences we provide across all Petco touchpoints ( e.g. in-store, online, grooming, veterinarians, repeat delivery, customer service, etc).
* Analyze the VOC data using the Medallia platform, identifying pain points and solutions for addressing areas of friction.
* Prepare quarterly reports across all businesses that are presented to executive leadership.
* Provide guidance on improvements and changes to the businesses VOC surveys based on drivers analyses to ensure we are including factors that are most important to the consumer.
* Manage the relationship with our key external vendor partners on our VOC programs.
* Build and maintain strong relationships with internal cross-functional team members.
* Collaborate with IT and external partners to provide Petco associates with access to our VOC dashboard and help them interpret results.
* Manage Petcos competitive VOC program, providing a quarterly assessment of our customer experience relative to key competitors.
* Bachelor's degree (Business or Marketing preferred), with 7+ years experience in Consumer Insights or Customer Experience within the CPG or Retail industries.
* Experience using a wide range of qualitative and quantitative research approaches, with experience gathering, analyzing and interpreting customer experience (CX) information to identify actionable insights.
* Proficiency with the customer experience platform Medallia, and with Microsoft Excel and PowerPoint.
* Excellent communication skills and ability to tailor messages to senior audiences.
* Strong bias for action and relentless focus on improving the customer experience. Comfortable working in a fast-paced environment.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
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Manager, Voice of the Customer (Customer Experience) jobs in San Diego, CA, United States
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