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Job Details
Level
Entry
Job Location
Hotel Valencia Reservations - San Antonio, TX
Position Type
Full Time
Education Level
High School
Salary Range
$16.00 Hourly
Travel Percentage
None
Job Shift
Any
Job Category
Hospitality - Hotel
Description
Are you a Customer Service Super Star...? WE NEED BIG STARS LIKE YOU!!!
Come be a part of our AWARD-WINNING TEAM and APPLY TODAY!
Valencia Hotel Collection - Central Reservations Office (CRO) is in the downtown San Antonio area and is a pillar of the community. Our hotel is unique to the city, and we are looking for outstanding talent to provide exceptional customer service to our guests. Valencia Hotel Collection, is a collection of hotels that are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
Job summary
Our Hotel Reservations Agents communicate with guests and travel agents concerning reservations via phone, direct in-bound and outbound calls, email, and chat. Valencia Hotel Collection is a growing hotel company and currently has 7 hotels across Texas and California.
Shift requirements
Currently searching for flexible evening shifts ranging from:
1:00pm - 10:00pm, 2:00pm - 11:00pm, and 3:00pm - 12:00pm with rotating weekends and holidays. Varying shift.
Responsibilities
Contribute positively to the team within the department
Prepare for all guest requests
Participate in on-going training
Operate tools and equipment within the office
Convey information and ideas clearly
Answer CRO phones on a consistent basis
Assist team members with daily/weekly/monthly assigned duties
Communicate situations in the workplace effectively including anticipating, preventing, identifying, and solving problems as necessary
Maintain composure and objectivity under pressure
Listen, understand, and clarify the concerns and issues raised by guests effectively
Work with and understand financial information, data, and basic arithmetic functions
Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel/CRO operations.
Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the CRO needs
Complete other duties as assigned by Supervisor
Qualifications/ Benefits
Qualifications Hotel Operations or Customer Service experience preferred
Communicates effectively with others
Works productively with a team
Effective multitasking skills
Composure and patience under pressure
Skilled in working with multiple computer programs
BENEFITS Medical, Dental, Life insurance, Pet insurance
Paid Time Off
Paid Community Service Days
Click here to learn more
Valencia Hotel Collection (and all its affiliates) is an Equal Opportunity Employer:
Valencia Hotel Collection provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion, or any other condition of employment and actively seeks a diverse and representative work force.
Reservation Agent- CRO jobs in San Antonio, TX, United States
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