Guidewire Program Lead

Charlotte, NC, United States

Industry/Sector

Insurance Specialism

Guidewire Management Level

Senior Manager Job Description & Summary

A career within Functional and Industry Technologies services will provide you with the opportunity to build secure and new digital experiences for customers, employees, and suppliers. We focus on improving apps or developing new apps for traditional and mobile devices as well as conducting usability testing to find ways to improve our clients’ user experience.

As part of our team, you’ll help clients harness technology systems in financial services focusing on areas such as insurance, sales performance management, retirement and pension, asset management, and banking & capital markets. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.

Deal effectively with ambiguous and unstructured problems and situations.

Initiate open and candid coaching conversations at all levels.

Move easily between big picture thinking and managing relevant detail.

Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.

Contribute technical knowledge in area of specialism.

Contribute to an environment where people and technology thrive together to accomplish more than they could apart.

Navigate the complexities of cross-border and/or diverse teams and engagements.

Initiate and lead open conversations with teams, clients and stakeholders to build trust.

Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

Bachelor Degree

Minimum Years of Experience :

7 year(s)

Preferred Qualifications :

Preferred Fields of Study :

Actuarial Science, Business Administration/Management, Commerce, Computer and Information Science, Computer Engineering, Computer Programming, Data Processing/Analytics/Science, Economics, Engineering, Engineering and Business, Finance, Information Technology, Management Information Systems, Mathematics, Mechanical Engineering, Operations Management/Research, Risk Management, Software App, Statistics

Certification(s) Preferred :

Experience and/or certification in SAFe Agile, Six Sigma, IT Service Management / ITIL, and Project Management Professional (PMP)

Preferred Knowledge/Skills :

Demonstrates intimate abilities and/or a proven record of success in managing projects related to and/or leveraging one or more of the following areas related to systems configurations within the Insurance industry, including:

Understanding of Guidewire Eco, preferably the Guidewire Cloud platform and roadmap;

Understanding of scope, schedule, and budget management of large-scale, complex, transformation programs;

Planning management - backlog grooming, capacity and demand planning, sprint work allocation, critical path management, change requests, dependence management;

Communicating with management - status reporting, stakeholder reporting, progress tracking, program wide updates;

Maintaining relationships with key stakeholders, facilitating periodic stakeholder updates, establishing governance structure;

Facilitating sprint demo oversight, sprint retrospectives, stand-up execution;

Performing Financial management - capital budgeting, cost modeling, actual vs. budget variance analysis;

Managing Issue and risk management - RAID log maintenance, issue and risk identification, impact analysis and prioritization, escalation and mitigation;

Organizing the array of information across various facets of the program, establishing the structure, and facilitating the transition of knowledge as required;

Understanding and experience with OCM efforts such as change management, stakeholder analysis, communications, training, and resistance management;

Creating and maintaining of PMO tools, templates, and processes as it relates to the aforementioned areas as well as platforms such as Jira, Rally, Azure DevOps, MS Project, ServiceNow, Confluence, Smartsheet and related tools; and,

Understanding and in-depth experience with MS Office platform, Google Suite, Business Intelligence toolsets (e.g. PowerBI, Tableau, etc.).

Demonstrates intimate abilities and/or a proven record of success in identifying and addressing client needs by:

Building trusted relationships with clients;

Developing an awareness of Firm services;

Communicating with the client in an organized and knowledgeable manner;

Delivering clear requests for information;

Demonstrating flexibility in prioritizing and completing tasks;

Communicating potential conflicts to a supervisor;

Managing teams and/or workstreams on an engagements, staying educated on current trends and assisting in the development of knowledge capital;

Presenting to senior executives, with the ability to develop lasting relationships;

Seeking proactive guidance, clarification and feedback; and,

Flexing work assignments to achieve team goals.

Demonstrates intimate abilities and/or a proven record of success in creative thinking and problem solving skills, individual initiative and the following abilities, leveraging MS Office (Word, Excel, Access, PowerPoint), Lotus Notes and other technologies appropriately to accomplish:

Communicating in an organized and knowledgeable manner in written and verbal formats including delivering clear requests for information and communicating potential conflicts;

Collaborating with business development teams responsible for writing and presenting proposals to prospective clients;

Presenting to senior executives, with the ability to develop lasting relationships; and,

Identifying and addressing client needs while displaying the ability to contribute to the development of a business vision and manage implementation efforts with complex project management capabilities.

Travel Requirements

Up to 80% Job Posting End Date

Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer. For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines For positions in California, Colorado, Hawaii, Nevada, New York State, or Washington State, or for opportunities that will report to a supervisor, office or other work site in New York State, please visit the following link for pay range information: https://pwc.to/payrange-v1-advisoryseniormanager