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Motion Recruitment Partners LLC
Bedford, MA, United States
Desktop Support Technician Bedford, MA Onsite Contract $22.46/hr - $25.67/hr Our client is looking for a Desktop Support Technician for a 3-month contract in Bedford, MA 01730. Applicants must be currently authorized to work in the US on a full-time basis now and in the future. Our client is a multibillion-dollar company that provides end-to
Job Source: Motion Recruitment Partners LLCDiverse Lynx
Quincy, MA, United States
Role: Desktop Support Technician Location: Quincy MA Onsite Duration: Fulltime Hardware repair of Laptops (Client & Lenovo) and iPads( standard and Air). Uses installed Unified Endpoint Management and XDR systems to ensure all endpoints have up-to-date patches, backups and A/V scans. Experience on Office 365 application troubleshooting and licensin
Job Source: Diverse LynxApTask
Bedford, MA, United States
About Client: The client is a technology managed services provider and product reseller.It provides Managed Workplace Services including IT solutions and hardware, integration and support services and has partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch. It delivers experience-enhancing solutions
Job Source: ApTaskPyramid Consulting
Bedford, MA, United States
Immediate need for a talented Desktop Support Technician. This is a 06+ months Contract to hire opportunity with long-term potential and is located in Bedford, MA (Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID: 24-22567 Pay Range: $20 - $22/hour. Employee benefits include, but are not limi
Job Source: Pyramid ConsultingKyyba
Boston, MA, United States
Primary Responsibilities Provides second tier support to end users for PC, server and/or mainframe applications and hardware; interacts with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems; performs restorative and maintenance actions; simulates or recreates
Job Source: KyybaF2OnSite
Boston, MA, United States
Join to apply for the Desktop Support Technician role at F2Onsite 1 week ago Be among the first 25 applicants Join to apply for the Desktop Support Technician role at F2Onsite Save this job with your existing LinkedIn profile, or create a new one. Save this job with your existing LinkedIn profile, or create a new one. Your job seeking acti
Job Source: F2OnSiteMathWorks
Natick, MA, United States
Summary MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding. Math
Job Source: MathWorksThe Mathworks
Natick, MA, United States
MathWorks staff enjoy a hybrid work model of home-office and in-office days. Join a dynamic IT Support team and apply your skills to support the daily computing needs of MathWorks staff. You will engage with end-users via phone, chat, e-mail, and Intranet and perform problem determination remotely as well as at users' on-campus workstations. Expa
Job Source: The MathworksBoston, MA, United States
Business Unit: Infra
POC: Ajit Augustine
Client: HCL
Job Title : Desktop Support Technician
Location : Boston, MA (Onsite from day one)
Duration : 6 months contract
BR: $30/hr
PR: $20-22/hr on W2
JOB DESCRIPTION
Desktop Support Technician This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed. The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication.
This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment.
Desired Skills & Experience Responsibilities:
Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices Printer break-fix and installation Disposal, redeployment and Asset reclaim Shipping coordination Data Backup and Data Recovery coordination Hardware Refresh Warranty and Out-of-warranty repair and replacement Depot Services Walk Up Support Spare parts management Executive (VIP) Support Audio and Video Support including Health Checks Inventory and Asset Management Depot Operations
Coordinate with external vendors for dispatch support Identify and resolve hardware and software application conflicts Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
Responsible for asset tagging and entering all incoming equipment into our asset management system Collaborate with cross functional teams to properly onboard incoming new hires
Ensure that hardware is properly assigned and updated into our management system
Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware Ensure that resolutions are consistent with company standards and policies
Requirements/Qualifications:
Prefer 3-5 years IT experience, including technical training
Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications Experience with imaging windows 10 OS.
Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet) Networked printer experience (queue creation, server maintenance, etc.)
Experience in using PC-based word processing, presentation, and e-mail software preferred
Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
Outstanding customer service and interpersonal skills
Excellent organizational skills and ability to prioritize tasks among many competing requests
Experience working in or supporting a call center or help desk environment MCP and or A Certifications Aptitude for learning
Excellent oral and written communication skills
(1.) To provide support for on call escalations and doing root cause analysis of given issue
(2.) To independently resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
(5.) To ensure positive customer experience.
Desktop Support Technician jobs in Boston, MA, United States
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