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Happy Box
Hoboken, NJ, United States
Job Description Customer Experience Specialist (In-Person) March 2022 Part Time Customer Experience (CX) Specialist To apply, email a cover letter & resume to our Hiring Manager Kat - [email protected] Happy Box is Growing! We are an e-commerce gift box company, featured in Buzzfeed, Forbes, OprahMag.com, BRIDES, and more. Founded by two
Job Source: Happy BoxAir Canada
Newark, NJ, United States
Location: Newark, NJ, United States (Onsite) Starting Salary: $21.53/hour Branch: Airports North America Category: Unionized (IBT) Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our d
Job Source: Air CanadaHousing Works
New York, NY, United States
Description Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources. Job candidates should be aware that scammers may pose as e
Job Source: Housing WorksBalfour Beatty Communities
, ID, United States
Balfour Beatty Investments - North America Balfour Beatty Investments - North America Customer Experience Specialist Balfour Beatty Investments - North America Customer Experience Specialist Mountain Home AFB, ID 83648 Who we are At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people
Job Source: Balfour Beatty CommunitiesHappy Box
Hoboken, NJ, United States
Job Description Customer Experience Specialist (In-Person) March 2022 Part Time Customer Experience (CX) Specialist To apply, email a cover letter & resume to our Hiring Manager Kat - [email protected] Happy Box is Growing! We are an e-commerce gift box company, featured in Buzzfeed, Forbes, OprahMag.com, BRIDES, and more. Founded by two
Job Source: Happy BoxCity of New York
New York, NY, United States
Job Description The New York City Taxi and Limousine Commission (TLC) is the agency responsible for oversight of the for-hire vehicle industries in New York City, including the drivers and owners of yellow medallion taxis, green Boro taxis, community car services, black cars (include those booked via smartphone app), certain luxury limousines, com
Job Source: City of New YorkHealthfirst
New York, NY, United States
Healthfirst is looking for a Customer Experience Senior Specialist who will be an integral part of the cus-tomer experience team. The candidate is a business-oriented analytical thinker (and doer!), who will be responsible for operationalizing personalized customer experience journeys and materials through cross-functional collaboration with market
Job Source: HealthfirstPearson Lanka
, NY, United States
ease click here: http://www.pearson.com/careers/diversity-and-inclusion.html Pearson ** Pearson Customer Experience Specialist- Remote Albany , New York Share this job * share by email** **Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly
Job Source: Pearson LankaLong Island City, NY, United States
Company Description
Job Description
The New York City Taxi and Limousine Commission (TLC) is the agency responsible for oversight of the for-hire vehicle industries in New York City, including the drivers and owners of yellow medallion taxis, green Boro taxis, community car services, black cars (include those booked via smartphone app), certain luxury limousines, commuter vans, and paratransit vehicles. These industries serve more than 1,000,000 passengers each day and are a key component of the City's transportation network. Through functions such as driver background checks, vehicle inspections, and driver education, TLC's role is to promote the highest standards of safety and consumer protection in the industries we regulate.
TLC's Licensing and Standards Division is seeking a dynamic and motivated individual to help the Agency continue its work to develop a modern, innovative approach to the licensing processes with the key goals of (1) providing excellent customer service to our clients, and (2) improving the efficiency of our internal operations. We are actively seeking technological changes and enhancements to modernize our processes and enhance our customer service, as the Customer Experience Specialist within the Customer Experience Unit, you will be a key part of that change.
-Assist customers at TLC's public facing customer service counters by answering questions, resolving issues, and handling related TLC licensing matters in person, via email and on the phone.
-Work as a customer advocate using all resources, knowledge, and abilities to respond fully to customer inquiries in a way that is comprehensible and clear to the customers.
-Review applicant and licensee information at TLC's public facing customer service counters and process transactions accordingly.
-Review applicant/licensee information and submissions for accuracy and compliance using various systems and databases.
-Process applications in line with TLC guidelines, rules, and regulations.
-Perform work assignments to meet unit/agency deadlines and service delivery levels.
-Provide customer service to current and prospective licensees, on the phone, in person at the customer service counter or via email utilizing various systems, databases, rules, and information.
-Research internal and external inquiries and determine proper action or response, while maintaining meticulous notes and documentation of service.
-Perform work assignments to meet deadlines, organize, maintain, and continually update files to improve efficiency and accessibility.
-Assists in the general operation of the unit when needed by compiling information, updating records, mailing correspondence, filing, reviewing and or updating documents complying with TLC rules and regulations.
-Conduct data entry in various systems and databases and file documents when needed.
-Assist with various special projects as needed and collaborate with other units on a regular cadence.
Qualifications
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
CUSTOMER EXPERIENCE SPECIALIST jobs in Long Island City, NY, United States
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