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PowerPlan, Inc
Atlanta, GA, United States
Overview: The Customer Operations team at PowerPlan provides industry best customer experience for ongoing maintenance of the PowerPlan application. We are looking for a Technical Solution Support Analyst of our Product Support team who will contribute to the on-going success of PowerPlans customer experience. The Product Support team provides te
Job Source: PowerPlan, IncManhattan Associates
Atlanta, GA, United States
We create possibilities that move life and commerce forward Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what’s possible, you’ve come to the right place. Job Description As a Senior Suppor
Job Source: Manhattan AssociatesWalter P Moore
Atlanta, GA, United States
Responsibilities This Desktop Support role is a new position with our Corporate IT team, where results will matter more than experience. You will be the critical link between IT and the customer and you will be an asset from Day One in a group where everyone is given the opportunity to grow as fast as they show the ability to do so. We are lookin
Job Source: Walter P MooreCapleo Global Solutions Pvt Ltd
Atlanta, GA, United States
Title: Application Support Analyst Location: Atlanta, GA 30334 (Hybrid) Duration: 6 Months Contract (with a possible extension) Job Description Under general supervision, provides management information system user support, either by phone or site visit. Troubleshoots end-user problems. Analyses and designs software modifications to meet users'
Job Source: Capleo Global Solutions Pvt LtdAdvanced Recruiting Partners
Marietta, GA, United States
POSITION SUMMARY: The Production IT Support Analyst is responsible for effective provisioning, installation, configuration, operation, and maintenance of end-user hardware, software and related infrastructure for the production laboratory environments. This support includes, but is not limited to, software, PC, mobile device, scanner, and hand-held
Job Source: Advanced Recruiting PartnersPCNA
Norcross, GA, United States
Who are we? Polyconcept North America (PCNA) is the industry's biggest and most diverse offering of promotional products and decoration services. Our employees are spread across six locations. What we offer you Full healthcare and benefits! The health and wellness of our employees is important to us, that's why we offer benefits including medica
Job Source: PCNACapLeo Global
Atlanta, GA, United States
Title: Desktop Support Analyst Location: Atlanta, GA 30303 (100% Onsite) Duration: 8 Months Contract (with a possible extension) Job Description: Under general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Responsibilities: Under general supervision the s
Job Source: CapLeo GlobalEIS, Inc.
Atlanta, GA, United States
Department: IT Applications , Atlanta, Georgia Job Type: Full-time , Hybrid About Us EIS is a leading North American distributor of process materials, production supplies, specialty wire and cable and value-added fabricated parts for the electrical OEM, motor repair and assembly markets. Our culture is highly innovative, collaborative and
Job Source: EIS, Inc.Atlanta, GA, United States
Overview:
The Customer Operations team at PowerPlan provides industry best customer experience for ongoing maintenance of the PowerPlan application. We are looking for a Technical Solution Support Analyst of our Product Support team who will contribute to the on-going success of PowerPlans customer experience. The Product Support team provides technical and functional expertise to ensure PowerPlans customers reach their business goals with the PowerPlan software. You will play a critical role in ensuring customer satisfaction by triaging and prioritizing issues and in some cases reviewing application code to identify appropriate resolution. You will be responsible for providing continual communication to the client during the span of issue resolution and escalating to senior resources to ensure a positive customer experience is delivered. As a Technical Solution Support Analyst, you will enhance your critical thinking, technical, troubleshooting, and communication skills.
Responsibilities:
Provide support for PowerPlan application: Responsible for cases on case assignment days. Manage personal queue in accordance with product support standards and ensure cases are resolved in a timely manner. Provide a quality customer experience through all interactions. Analyze, debug, and troubleshoot complex application code to determine root cause of issues. Escalate code maintenance issues to maintenance team to guarantee a positive customer experience. Utilize SalesForce to manage cases, log time entries, document solutions and case comments.
Participate in team initiatives: As PowerPlan continues to evolve, provide input into operational initiatives to improve the team. Demonstrate a positive team attitude to contribute to the success of team and/or PowerPlan initiatives.
Develop Functional and Technical Knowledge of PowerPlan Application: Gain understanding of the business solution the PowerPlan application solves for customers. Expand knowledge into a deeper understanding of 1 to 2 component modules of the PowerPlan Application. Develop and maintain technical skills in PowerPlan primary development tools (SQL, PowerBuilder, .NET) and secondary development tools as needed (C, ABAP, etc.).
Qualifications:
Required
Bachelors in Computer Science, Information Technology, Engineering, or a related subject matter field (Tax, Accounting)
Excellent written and verbal communication skills
Ability to analyze complex processes and identify root cause in a methodical manner
Ability to collaborate and work as part of a team
Ability to quickly establish oneself as a trusted advisor to PowerPlans customers
Understanding of system and network architecture, system platforms, system access, database design, SQL queries, and network protocols
Demonstrated ability to solve complex problems and possess high level of technical skills
Ability to work alternate shift schedules and 24x7 on-call schedule, as needed
Skilled in MS Office Suite
Must be authorized to work in the US
Preferred
Hands-on experience working on or with capital projects, capital budgets and fixed asset accounting, or business tax software
Experience with key enterprise applications, including ERP, EAM, CRM and Maximo
Experience running and delivering enterprise level software applications/solutions, including ERP, EAM, etc. (e.g., SAP, Oracle, PeopleSoft)
Experience using and/or implementing PowerPlan products
KEY COMPETENCIES
Competencies are specific behaviors that relate to a set of skills and abilities that are critical for employees to be successful in their position. The key competencies for Technical Solution Support Analyst are as follows:
Problem Solving : Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
Data gathering and analysis : Collecting, consolidating, and using relevant information; recognizing important information; tracing possible causes of problems, and searching for practical data/solutions.
Customer Focus: Knowing the customer business needs and acting accordingly; anticipating customer needs and giving high priority to customer satisfaction and customer service.
PowerPlan is an EOE
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Support Analyst jobs in Atlanta, GA, United States
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