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University Health
San Antonio, TX, United States
POSITION SUMMARY/RESPONSIBILITIES Maintains management responsibility and accountability for clinical practice of nursing for multiple units. Promotes the University Health Customer Relations policy. EDUCATION/EXPERIENCE Bachelors Degree in Nursing and current registration with the Board of Nurse Examiners for the State of Texas is required (Mag
Job Source: University HealthProfessional Moving & Storage INC
San Antonio, TX, United States
We are looking for motivated individuals who possess excellent listening skills as well as superior communication abilities, both verbal and written. Job will entail answering and responding to both incoming and outgoing sales and service calls. Skill set required: Must possess strong verbal and written communication skills Must have strong typi
Job Source: Professional Moving & Storage INCBurlington
San Antonio, TX, United States
LOCATION 522 Northwest Loop 410 San Antonio TX US 78216 Overview If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! Overview: As the Part Time Customer Service Lead, under the guidance of the Assistant St
Job Source: BurlingtonEZCORP
San Antonio, TX, United States
Address: 3823 Fredericksburge Rd. San Antonio, Texas 78201 Brand: EZPawn Pay range is based on experience from $12.00 to $13.50 per hour We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, wel
Job Source: EZCORPAction Freight Services, Inc.
San Antonio, TX, United States
Position Summary The Operational Specialist This position reports to and takes direction from the Operations Manager. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Assist the office manager in planning, organizing, and coordinating functions relating to the operation of the business
Job Source: Action Freight Services, Inc.GO Car Wash
San Antonio, TX, United States
TEXT "GOMILES" to 720-459-4415 to APPLY! GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we’re committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe
Job Source: GO Car WashSixt
San Antonio, TX, United States
Company Description Job Description Come Join the SIXT San Antonio Airport Team. Monthly Bonus & Sign on Bonus $2500. Must have Retail Sales, B2B, Hospitality Sales, Banking Sales, Front Desk Sales, Rental Car Sales. SIXT is looking for a Customer Service Agent to deliver exceptional customer service to customers from around the world. You will
Job Source: SixtWatershed Car Wash
Universal City, TX, United States
Watershed Car Wash Watershed Car Wash is a NEW brand of Texas car washing earning the award of "Top 100 Companies to work for" three years in a row. We are the recipient of this award because we believe in building a strong culture. We're currently looking for individuals that have a high capacity for customer service and serving others. Our des
Job Source: Watershed Car WashSan Antonio, TX, United States
Director of Customer Service (San Antonio, TX) Published On 9/8/2023
Job Summary: Lead, develop, and coach customer service supervisors and managers across multiple countries to build successful relationships and deliver an exceptional customer experience.
Core Duties:
• Establish performance objectives, monitor team performance, and provide feedback to team to improve team performance and provide best in class customer service.
• Create workforce and staffing plans for the department to ensure availability of personnel necessary to accomplish departmental business results.
• Allocate department resources as necessary between front office, back office, and Tier II support teams utilizing real time incoming call and support ticket data.
• Build out new policies and procedures and review / update existing ones to ensure the proper business processes are being followed and the needs of our internal/external customers are being met.
• Identify system and workflow improvements to enhance the team’s efficiency.
• Act as subject matter expert regarding XPEL product portfolio to provide internal and external customers with detailed product information as required.
• Work jointly with internal departments to coordinate customer support initiatives dealing with returns, warranties, and technical product data to set expectations that meet customers’ needs.
• Becomes the main point of contact for escalated customer complaints, concerns, and feedback. Will be expected to analyze escalated issues and quickly determine the appropriate business response.
• Maintain a good working relationship with internal support teams by adhering to existing processes and working with the teams to improve processes and communication as needed.
• Collaborate with Sales, Marketing, Product Management, and IT to ensure that the voice of the customer is represented in key customer impacting projects.
• Create an environment that encourages employee engagement and fosters innovative ideas on process improvement.
• Maintain professional and technical knowledge by tracking emerging trends in call cent
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Director of Customer Service jobs in San Antonio, TX, United States
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