Sr Windows System Engineer
Gambrills, MD, United States
JOB TITLE:
Sr Windows Systems Engineer
LOCATION:
Gambrills, MD (Mostly remote)
DESCRIPTION:
Compass Pointe has partnered with an MSP provider that is looking for a Sr Windows Systems Engineer.
The Managed Services team provides information technology support and managed services for businesses and institutions across a number of industries covering a wide range of operating environments.
• Core competencies include Microsoft 365, Windows Servers and Systems, VMWare, virtualization infrastructure, disaster recovery planning, risk mitigation, technology budgeting and forecasting, and compliance. Our team designs, installs, and supports solutions built on established, trusted technologies.
• Ongoing operational support for customers’ information systems with onsite requirements.
• Assist with Support Desk tickets. Work alongside other systems engineers and Support desk staff. This is a client-facing position and excellent communication skills are essential.
Responsibilities:
• Provide timely and competent responses to technology support requests.
• Provide quality desktop, server, and network-level support.
• Communicate technical information effectively to clients and internal management.
• Configure LAN and WAN topologies, server staging, and deployment.
• Provide Tier 3 Support Desk support.
Required Skills:
• Minimum of a two-year degree preferably with emphasis on information systems or technology management (Or the equivalent combination of experience and training)
• 5 years of experience in technical customer support.
• Minimum of 8 years of experience performing systems and network troubleshooting.
• Extensive knowledge of workstation operating systems, applications, networks and networking technologies, as well as technology management tools.
• Expert knowledge of Windows server and desktop operating systems, e-mail systems, firewalls and network security.
Pluses:
• Significant experience with Microsoft Azure, AWS, Office 365, VMware.
• Extensive experience working with, and knowledge of products provided by leading technology providers, Microsoft, HP, Dell, SonicWall, Datto, eFolder.
• Managed services experience, Labtech, Kaseya.
• Vendor certifications, MCSE, CCNA, CSSA.
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