Community Manager

Sunnyvale, CA, United States

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

ABOUT PROPERTY MANAGEMENT

The Property Management team is responsible for operating and maintaining our beautiful communities, but beyond that, they are relationship builders and the heart and soul of MidPen. Rooted in our ICARE values (Integrity, Collaboration, Accountability, Respect, and Excellence), and our Guiding Principles of diversity, equity, inclusion, and belonging, Property Management works closely with our residents, our community partners, and their fellow MidPenners, including close collaboration with our Resident Services team.

BENEFITS AND COMPENSATION

In 2023, MidPen was again certified as an official Great Place to Work, and for good reason! In addition, we offer a best-in-class benefit package that includes healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance. We also offer a wide range of voluntary benefits; 403(b) retirement investment opportunity and annual financial literacy and retirement planning options, FSA for childcare, medical and commuter benefit options, Employee Assistance program and pet insurance for our furry, feathered, and scaled friends. In addition to 14 paid company holidays, which include a paid winter holiday break between Christmas and the New Year, we offer 4 paid wellness days for employees to disconnect and recharge. As a learning organization, we encourage professional development and career advancement, and we offer up to $3,000 annually ($12,000 lifetime maximum) for education assistance with tuition reimbursement and/or loan debt relief that includes qualified family members. And, as a family-friendly company, we offer a paid time off parental leave benefit of 12 weeks in a 12-month period for new or expecting parents. Check out our benefits snapshot on our careers page.

PAY RANGE

$22.23 - $27.87 Hourly - Pay based on applicable experience and qualifications

On-site Housing Available!

POSITION OVERVIEW

In this role, you will supervise one or more Assistant Community Manager and Maintenance Technician and maintain working partnerships with local community groups including government officials, law enforcement, and fire safety professionals. You will collect rent and security deposits, make bank deposits, and verify resident income. You will ensure timely and accurate re-certifications, both interim and annual, and manage delinquent accounts, resident receivables, and petty cash. You will assist the Property Manager with the completion of monthly variance budget reports, annual budget preparation, and monitoring the fiscal status of the property. You will obtain all required program certifications, remain current with compliance and regulatory requirements (e.g., Fair Housing, HUD, TCAC, COS), and ensure property and staff are in compliance. You will complete annual and interim re-certifications accurately and on schedule and assist with the completion of MOR/TCAC reviews.

ESSENTIAL DUTIES

Supervises one or more Assistant Community Manager(s) and Maintenance Technician

Maintains a working partnership with local community groups including government officials, law enforcement and fire safety professionals

Collects rent, security deposits, makes bank deposits and verifies resident income

Ensures timely and accurate re-certifications, both interim and annual

Manages delinquent accounts, resident receivables, and petty cash

Assists Property Manager with the completion of monthly variance budget reports, annual budget preparation, and monitor fiscal status of the property

Obtains all required program certifications, remains current with compliance and regulatory requirements (e.g. Fair Housing, HUD, TCAC, COS), and ensures property and staff are in compliance

Completes annual and interim re-certifications accurately and on schedule

Assists with completion of MOR/TCAC reviews

Maintains property files in accordance with regulatory guidelines and in accordance with MidPen’s policies and procedures (waitlists and software data files)

Establishes, executes and monitors a preventative maintenance schedule for each property in liaison with the Facilities Coordinator

Coordinates periodic interior and exterior inspections with Preventive Maintenance Lead and maintain property files accordingly

Conducts daily inspections to identify maintenance issues in need of correction

Initiates maintenance work orders and monitors repair status

Ensures turnover of vacant units are completed in three to six days

Maintains curb appeal and achieves satisfactory performance

Keeps property in compliance with fire/safety codes, hazardous materials regulations and OSHA

Ensures emergency preparedness procedures are in place and communicates to residents in case of natural disaster or fire

Completes incident reports within 24 hours of incident and sends documentation to Human Resources

Coordinates employee accident reports, conducts building site reviews and provides policies/ procedures to new tenants

Processes evictions in compliance with regulatory guidelines, court orders and/or upon direction by Property Manager

Participates in staff hiring decisions and conducts site operations for new employees

Conducts performance reviews according to MidPen policy; meets with staff monthly to provide performance feedback

Completes required company specific training within designated timeframe

Perform other duties as assigned

QUALIFICATIONS

To perform this job successfully, you must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.

Education and Experience

Associate degree and three years of multi-family residential management experience with a minimum of two years of Affordable Housing knowledge, or a combination of education and relevant experience

Must have one year supervisory experience

Knowledge, Skills, and Abilities

Tax Credit Specialist or Certified Occupancy Specialist certified or ability to become certified within 6 months of employment at company expense

Current knowledge of Fair Housing laws; required to pass FHA test within first 60 days

Demonstrated competence with Microsoft Word, Excel, Outlook and RealPage

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals

Must have strong written and verbal communication skills

Ability to take direction and follow through to achieve measurable results

Must possess a valid California Driver’s License, auto insurance and reliable transportation

Commitment to the Mission and Values of MidPen Services and MidPen Housing

Physical Requirements

Constantly perform desk-based computer tasks, frequently sitting

Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds

Rarely twist/bend/stoop/squat, kneel/crawl

This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. MidPen believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

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