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Barker and Sons Plumbing
Orange, CA, United States
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We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time! You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you're the only customer service representative they'll work with. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
Barker and Sons Plumbing has been serving Orange County since 1983. Solving problems for our customers, doing the job right and standing by all of our work 100% - it's just what we do. "We do great work...because we've got great people"
Service Manager (Immediate Need):
The Service Manager position is a front-line leadership role responsible for training, coaching, and developing our Field Operations Staff. The position oversees all sales and service processes, communication between office and field staff, efforts to meet field KPIs and compliance with field policies and procedures.
Location: Anaheim, CA
Barker and Sons Perks:
Positive & Fun Team Atmosphere!
Competitive Pay! $85,000K - 120,000K starting salary (DOE) + Bonus Opportunity
Health & Wellness - Medical, Dental, Vision, & Life Insurance
Financial Wellness - 401K with Generous Company Match (5%)
Work-life Balance - Paid Time Off (accruals) & Flexible Schedules
Company Paid Holidays
Guaranteed work (you will never be bored/slow) - Full-time work year-round
Company Provided Service Truck (well kept)
Company Provided Tablet
Investment in You - Ongoing technical training & customer interaction coaching
Company Provided Uniforms (collared shirts, under shirts, and pants)
A family. We care about our team, and we do a lot more than just work together. You will love our company outings and build life-long friendships at Barker and Sons Plumbing
Customers love us - Check out our reviews!
The Role:
Teach Barker & Son's service model process to incoming technicians
Conduct weekly ride-a-long training
Actively monitor proper execution of the sewer sales process by all camera technicians
Recruit, hire, train and improve the field technicians
Partner with Dispatch to ensure opportunity process aligns with field performance
Actively engage in daily meetings to review numbers and communicate daily action plan
Facilitate the onboarding process for new technicians
Review critical data with the Operations Manager and conducts targeted coaching and feedback
Drive team performance to achieve all business goals and objectives
Work directly with Operations Manager to develop weekly meeting schedule with content in place for 90 days
Meet regularly to review key performance indicators, performance management and individual employee development plans
Identify performance gaps for apprentices and technicians and develops training programs to address those needs
Establish adequate staffing and retention models to meet customer needs
Serve as a liaison between customers, technicians, and staff; ensuring service issues are being handled appropriately
Train, develop and hold your team accountable to exceptional performance standards
Inspire technicians to their goals
Follow through on pending sales, invoicing, and financing
Develop technician and apprentice work schedule and process PTO requests
Skills & Qualifications:
5+ years' service manager experience required in home services, auto or related field required. Experience managing residential service plumbers strongly preferred
Ability to inspire both personal and professional growth in our team members
Ability to provide unparalleled customer satisfaction
Ability to drive team performance to achieve all business goals and objectives
Detail-oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment
Strong leadership and coaching abilities with proven success developing high functioning teams required
Excellent communication and interpersonal skills
Technical knowledge of plumbing systems strongly preferred
Knowledge of safety regulations and compliance standards
Proficiency in computer software programs such as Microsoft Office and service management software
Ability to analyze financial and operational data to make informed decisions
High School Diploma or GED equivalent required. Additional technical or trade school education strongly preferred.
Neat, Clean-cut Appearance
Ability to successfully pass criminal background check and drug test
Valid (CA) driver's license with a clean driving record
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Service Manager jobs in Orange, CA, United States
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