Inside Sales Manager

Atlanta, GA, United States

**Inside Sales Manager**

Atlanta Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

The Inbound Sales team is the first point of human contact for prospective customers learning how Mailchimp adds value to their business. The team works with businesses ranging from completely new to digital marketing to those switching from other providers and looking to optimize. The Inbound Sales team is tasked with guiding conversations with prospective customers around the ROI of our platform offerings with features, integrations, pricing, and security, compared to competing marketing platforms. Through speedy relationship and trust building, the team encourages accelerated feature adoption leading to enhanced value from our platform. Our team's guidance sets businesses up for success before their first touch point with Product Support. If youre passionate about helping businesses grow, touting the benefits of smart marketing, and thrive on connections over the phone, in person, and via email with marketers, business leaders, and agencies, wed like to talk to you.

The leader will have a rare opportunity to help scale a Sales team from infancy to beyond in order to support our growth and expansion efforts. Were looking for a personable, creative, sales leader to join our team. If you are an expert on quickly establishing relationships with potential customers virtually and in person, managing a team, and have a strong desire to use consumer and brand knowledge to develop growth strategies, wed like to meet you. The successful candidate will lead the execution of the Sales strategy, closely collaborate and align with marketing and Sales Ops, and enhance the operational rigor within our teams in order to build a predictable and scalable approach to growing revenue globally.

**What you'll do here:**

* You will manage and prioritize Inbound Sales team response strategy

* Partner with marketing teams to execute strategy as the company introduces enhancements to existing solutions and/or releases new products

* Conduct performance reviews, create development plans, provide mentoring and training, and deliver ongoing performance feedback to direct reports

* Develop additional training and learning programs for your team as needed

* Craft insight-driven strategies to capitalize on opportunities for areas of growth and propose appropriate offerings

* Partner with cross-functional teams to drive best fit customers to Mailchimp

* Collaborate on examining customers path-to-purchase, across .com, ads, and social touchpoints; recommend strategies and tactics for Inbound Sales Teams reach

* Utilize strong understanding of SMBs needs in conjunction with Mailchimps capabilities to positively impact conversions

* Share customer insights internally and in external presentations

* Ensure the team has resources and information they need to be successful

* Maintain professional and technical knowledge of Mailchimp

**We'd love to hear from you if:**

* You have a proven track record in a B2B Sales leadership roles

* Demonstrated leadership in delivering results with large-scale, cross-functional teams

* Superb communication and problem-solving skills

* Attention to detail, follow-through, and accountability

* Self-starter who combines a high level of creativity and initiative with strong organizational skills

* You are comfortable working in a fast-paced, frequently changing, and evolving environment

* You can multitask, prioritize, and manage time effectively towards individual, team, and company goals

* Exceptional problem solving and analytical skills

* Some travel required (up to 35%)

**Bonus points for:**

* Experience in process improvement; lean startup or design thinking a plus

* Experience in selling to SMBs

* Experience working with self-service SaaS solutions

* Knowledge of market and competitive landscape

* Working knowledge of Mailchimps ad and e-commerce features

* Being multilingual in one or more major European languages

At Mailchimp, we understand that experience comes in many forms. We dont just accept differences, we celebrate them, support them, and hire peeps from a wide variety of backgrounds because it makes our company stronger. Were dedicated to adding new perspectives to the team - so if your experience aligns with what were looking for (even if you dont check every single box), please consider applying!

**How youll work:** Our Core Leadership Behaviors are the observable and measurable leadership actions and skills that contribute to our effectiveness and success in our roles at Mailchimp. They determine how we do our jobs and how we meet our goals, enabling us to bring out the best in each other and execute on our strategic plans to deliver for our customers.

* **Thriving in Complexity:** You unravel and make sense of potentially sophisticated, incomplete, and contradictory information to effectively solve problems.

* **Nimble Learning:** You tackle problems with experimentation, using successes and failures to inform future decisions

* **Expecting the best:** You hold yourself and others accountable to meet commitments

* **Collaborating Courageously:** You build partnerships across the company and work collaboratively with others to meet strategic goals

* **Cultivating Candor:** You act with integrity and earn the confidence and trust of others through honesty and authenticity

* **Inclusive Leadership:** You recognize the value diversity brings to our organization and leverages different perspectives to enhance organizational culture and drive performance

* **Customer Obsessed:** You listen hard to customers, understand their challenges, develop relationships with them, and deliver products that remove their obstacles

* **Action Oriented:** You initiate new opportunities and face tough challenges with a sense of energy, enthusiasm and service

**to find out more!**

is an all-in-one marketing platform for growing businesses. Mailchimp empowers millions of customers around the world to start and grow their businesses with world-class marketing technology, award-winning customer support, and inspiring content. Millions of businesses and individualsfrom community organizations to Fortune 100 companiestrust Mailchimp to help them connect with their audience with the right message, at the right time, in the right place.

Founded in 2001 and based in Atlanta with offices in Brooklyn, Oakland, Vancouver, London, and Santa Monica, Mailchimp has 1,200+ employees. Through Intuit, we offer employees competitive compensation, . We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed. Find Mailchimp on .

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, sex, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, or any other factor protected by federal, state or local law. Mailchimp also prohibits harassment of applicants and employees based on any of these protected categories, and complies with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.

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