Junior Network Admin

Austin, TX, United States

ABOUT SHOP LC

We are an electronic retailer of jewelry and lifestyle products headquartered in Austin, Texas with a passionate team of approximately 5 Employees. Our products are sold through TV in over 80 Million homes through live 24/7 broadcasts, our website, Apps, Marketplaces, and through social media.

We are the US retailing unit and a subsidiary of Vaibhav Global Limited (VGL), a well-established and vertically integrated company, founded in India 35 years ago.

The other retailing units of VGL Group are in the UK (Shop TJC) and Germany (Shop LC, Germany). Together, all 3 businesses ship out approximately 50,000 products to their customers in the US, UK, and Germany every day. In addition, VGL Group operates offices globally in India, China, Indonesia, and Thailand.

We believe in supporting our community and protecting the environment with the purpose of Delivering Joy. Our service to the community is run through our Your Purchase Feeds… program where we donate one nutritious meal for each item sold to school children in India, the US and the UK.

Your Purchase Feeds… has provided over 40 million meals to date, and our mission is to distribute one million meals every day to children in need by 2031. We believe that Your Purchase Feeds… provides more than just a meal: it feeds the hearts, minds, and futures of children.

We are also committed to protecting the environment by constantly working on reducing our carbon footprint and becoming net zero by 2032. Our offices in India function on solar power, and each business unit is working towards getting a LEEDS certification.

We live by and are inspired by our core values of Teamwork, Honesty, Commitment, Passion, and Positive Attitude, which form the basis of every decision we make.

ROLE OVERVIEW

Shop LC is looking to hire for the role of Jr. Network Admini to support network administration with weekend availability. This detail-oriented role will maintain computer systems and servers by installing, maintaining, and upgrading servers. This includes supporting hardware, for a 24/7 nationally broadcast home shopping network.

JOB RESPONSIBILITIES

Maintains and administers computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.

Diagnoses, troubleshoots, and resolves hardware, software, or other network and system problems, and replaces defective components when necessary.

Assist with the implementation, configuration, troubleshooting, and support of the company’s cloud systems.

Work with internal and external teams to install, convert, and implement new cloud applications.

Configures, monitors and maintains email applications or virus protection software.

Manage LAN/WAN/Wi-Fi network infrastructure.

Network response, uptime, and performance.

Maintain equipment configurations and backups.

Firewall, proxy, and boundary-level devices and policies.

Business-to-business communication through VPN tunnels and point-to-point.

Comply with company policies and procedures.

On call Support when scheduled

All other duties as assigned by the manager.

SKILLS/EXPERIENCE Around 5 years of experience as a Network Administrator.

Experience with design/installation/administration of cloud based systems, including all primary Microsoft 365 services, (Exchange Online, Teams, SharePoint Online, etc.)

Ideal candidate will have at least one certification including: Microsoft MCP/MCSE, Cisco Certified Network Associate (CCNA), or CompTia Network+ or A+ Certifications: Network+, Security+ certified or equivalent level of knowledge

Thorough understanding of VLAN structures.

Wi-Fi security and configuration.

Experience with change management procedures, configurations management, servers, and applications

Install, configure, and maintain network components to include switches, routers, wireless, VPN, firewall devices

Coordinate and schedule installation of new network equipment or relocation of equipment.

Monitor network performance and resources proactively.

Perform troubleshooting to diagnose network issues utilizing network tools.

Act as an escalation point for other support teams and participate in the on-call rotation.

Assist with the implementation, configuration, troubleshooting, and support of the company’s cloud systems.

Assist with network related installs, and support, such as the upgrade of core switches and firewalls.

Assist with any task reasonably related to Information Technology deemed necessary at the time by a senior level member of the Information Technology department

Strong customer service orientation, good written and oral communication skills in both English, keen attention to details with strategic and holistic mindset, self - motivated and directed.

Assist customers in person, on phone, and live chat, email, social media, and web form submissions.

Prioritize and execute tasks in high-pressure environment. Ability to work in a 24/7 environment.

An ambassador of our Core Value: Teamwork, Honesty, Commitment, Passion and Positive Attitude.

PHYSICAL REQUIREMENTS Remaining in a stationary position, often standing, or sitting for prolonged periods.

Moving about to accomplish tasks or moving from one workplace to another.

Repeating motions that may include the wrists, hands and/or fingers.

SCHEDULE:

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

3:00PM -11:00PM

3:00PM -11:00PM

3:00PM -11:00PM

OFF

4:00PM -11:00PM

3:00PM -11:00PM

OFF