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Essential Duties and Responsibilities
Typical responsibilities include, but are not limited to, the following:
Install, configure, repair, and replace PCs
Install, configure, repair, and replace telephones
Configure basic network interfaces on various devices
Troubleshoot basic networking issues
Provide technical assistance as required
Maintain fir
We're always looking for critical thinkers who are curious, data-driven, have a growth mindset, and excel at creating strategic points of view by leveraging data and learnings. We are consultants. Strategists. Creators. Doers. Achievers. Explorers. Geeks. Leaders. Learners. Renegades. Seekers. Visionaries. And we fundamentally believe that we're be
Position Details
Classification Information
Unit
Job Status
FLSA
Position Information
Position Title
TECHNICAL SUPPORT SPECIALIST
Reports To
Faculty Discipline
N/A - Not Applicable
Faculty is eligible for Tenure Track?
Funding Source
Functions and Responsibilities
Job Summary
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General Description
About the CUNY School of Professional Studies:
As New York's leader in online education since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online bachelor's and master's degree options at the City University of New York, and serves as the University's only undergraduate all-transfer college. With 24
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Our business is focused on
Job Title: Technical Support Specialist
PVN ID: PS-2404-006225
Category: Administrative Services
Location: CUNY SCHOOL OF PROFESSIONAL STUDIES
Job Description
General Description
About the CUNY School of Professional Studies:
As New York’s leader in online education since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the mo
Job Source: Research Foundation CUNY
Technical Product Support Specialist
united states
Job Responsibilities
The Product Technical Support Specialist will provide help desk support for customers
Support Specialists also research and test 3rd party devices for compatibility with all Brands of products
Support customers and internal staff on connectivity devices and 3rd party devices
Research and test 3rd party devices for compatibility with products as needed
Handle customer and consumer calls and emails in a manner that creates a positive experience to build loyalty to the brands
Software and hardware troubleshooting, announcement of system outages, basic system administration, in-depth assistance on supported software applications, problem tracking/follow-up, and delegation to other specialists for additional assistance
Input all calls into call tracking software
Collect and relay software information, technical problems and suggestions for improvement
Manage incident escalations, crisis calls, and monitors questions ensuring appropriate responsiveness to customer requests/issues
May perform miscellaneous tasks/projects as directed by manager