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Job Source: UMortgage LLCDallas, TX, United States
Description
Job Title: Professional Services Technician
Department: Field Operations
Reports To: Professional Services Manager
The ideal candidate resides in or around the Dallas - Fort Worth territory.
SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES
The main role of the Professional Services Technician is to provide technical expertise, training, and support for existing
and prospective clients. Additionally, the daily role will be to visit clients per schedule, test water chemistry, adjust
controllers and programming, cleaning and maintaining chemical feed equipment, as well as record keeping and
communication. More duties may be applied as clients and VivoAquatics services and needs change.
Key Responsibilities Include:
Onsite visits to new and existing clients on a regular basis
Train clients, channel partners, etc. on chemical feed systems and VivoPoint software
Provide technical support, repair and installation of VivoPoint chemical feed systems, including controllers, modems, feed devices, tubing, injectors, etc.
Provide technical support and perform installations, repairs, and maintenance on pumps, filters, heaters, etc., as needed
Perform warranty repair and required maintenance of VivoPoint chemical feed systems
Provide regular chemical water tests and recommendations to clients
Complete onsite assessment and provide information and worksheet data as requested
Take photo documentation of job sites, projects, and work completions as requested
Provide material and labor cost estimates for repairs and installations as requested
Record all service visit information on VivoPoint via entering manual readings, entering/updating service orders, and completing equipment profiles
Record detailed notes on all service visits in NetSuite
Communicate visits, repairs, and follow up information to supervisors in a timely manner
Must wear appropriate PPE at all times
Must communicate any needs for specialty tools, PPE, training, or support to supervisors immediately upon discovery of need
Must maintain company vehicle and appearance at all times. Vehicles must be serviced and kept clean and organized at all times
Perform regular inventory or parts and equipment within your possession as requested
Communicate with managers and billing department regarding job and project completions and parts used in a timely manner
Must be able to gather parts and equipment from supply houses and other locations as requested
Attend meetings, trainings, and company gatherings as needed
Responsible for thorough knowledge of management company policies and property community policies
Additionally duties may be assigned based on changes in client needs and in company needs and services offered
Requirements QUALIFICATIONS
Excellent interpersonal communication skills
Must maintain the highest level of professionalism at all times: must maintain a professional appearance, and must have a friendly and professional attitude
Must possess high organizational skills and be detail oriented
Maintain a strong work ethic, be self-motivated, and have a high sense of responsibility
Strong computer skills in MS Office (Email, Word, Excel, Calendar), GSuite (Gmail, Google Sheets, Google Docs, Calendar), or similar.
Strong knowledge of commercial water chemistry and balancing water chemistry
Strong knowledge of various manufacturers’ circulation and filtration systems and chemical automation systems and chemical feed devices
Exceptional knowledge of swimming pool regulations and codes
Ability to travel out-of-state and overnight when needed
Ability to work nights and weekends as needed
Experience and first hand knowledge of electrical and plumbing systems and use of power tools
Must be able to lift, move, carry up to 75lbs
SUPERVISORY RESPONSIBILITIES
N/A
EDUCATION and/or EXPERIENCE
High School Diploma or equivalent
2+ years of experience in the aquatics industry required
2+ years of technical work experience with commercial aquatics that includes experience with water chemistry and balancing, electrical and plumbing systems
2+ years of technical work experience with installing, repairing, maintaining commercial circulation and filtration systems and chemical automation and chemical feed devices
Currently or previously held CPO license preferred
Valid driver license that has been valid for at least the last 2 years
Must be over the age of 21
Ability to communicate effectively in English. Bilingual a plus!
Successfully pass a thorough background check, including a DMV/driving record check
EMPLOYEE BENEFITS/PERKS
Paid Time Off: Vacation, Sick, Floating Holidays, Holidays
Insurance Benefits: Medical, Dental, Vision, Life, Pet
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Email Alert for Professional Services Technician - Dallas - Fort Worth, TX jobs in Dallas, TX, United States
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