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Cedar Grove Compost
Seattle, WA, United States
**Customer Service Representative: Seattle** Location **Seattle** Job Code **836** # of openings **1** **Job Brief** Customer Service Representative: Seattle **Job Title:** Customer Service Representative * Receive and count money, make change and prepare related reports; balance the till daily; assure charged transac
Job Source: Cedar Grove CompostYoodli, Inc.
Seattle, WA, United States
Yoodli is your private communication coach. Our dream is to help people around the world improve their communication skills without feeling judged. We’ve raised $7M+ in seed funding from leading investors such as Madrona, AI2, Cercano and other industry experts. Our work has been featured in outlets including WSJ , Inc ., and Geekwire . We
Job Source: Yoodli, Inc.Zscaler, Inc.
Seattle, WA, United States
**Technical Account Manager** * Seattle, WA, USA * Employees can work remotely * Full-time * Department: Customer Services **Company Description** Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange protects thousands of customers from cyberat
Job Source: Zscaler, Inc.Arrow Reliance, Inc.
Tukwila, WA, United States
Are you Passionate about Pups? Crazy for Cats? Salary Range: $20-$21 per hour Darwin’s Natural Pet Products has several new full-time opportunities for HYBRID Customer Service Representatives. This is an entry level position with opportunity for advancement. Darwin’s Customer Service Representatives are responsible for delivering above and be
Job Source: Arrow Reliance, Inc.Darwin's Natural Pet Products
Seattle
Job Description Job Description Are you Passionate about Pups? Crazy for Cats? Salary Range: $20-$21 per hour Darwin’s Natural Pet Products has several new full-time opportunities for HYBRID Customer Service Representatives. This is an entry level position with opportunity for advancement. Darwin’s Customer Serv
Job Source: Darwin's Natural Pet ProductsStarbucks
Seattle, WA, United States
Now Brewing – senior operations consultation manager! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their servi
Job Source: StarbucksTwo Chairs
Seattle, WA, United States
At Two Chairs, we're building a world where everyone has access to exceptional mental health care. We've brought together a remarkable team at the intersection of clinical care, design, and technology to change the way people find therapists who can help them. We're united by our personal experiences with the mental health care system and a desire
Job Source: Two ChairsTwo Chairs
Seattle
Job Description Job Description At Two Chairs, we're building a world where everyone has access to exceptional mental health care. We've brought together a remarkable team at the intersection of clinical care, design, and technology to change the way people find therapists who can help them. We're united by our personal experiences with the ment
Job Source: Two ChairsSeattle, WA, United States
Now Brewing – senior manager, Customer care on the Partner and Customer Service team! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
We are recruiting for a key leadership role – senior manager, Customer Care. This leader will lead a team responsible for ensuring partner success around escalated customer care concerns and crisis communications are met according to defined standards, ensuring partners have the tools, resources and protocol to execute flawlessly and exceed customer and/or partner expectations. In addition, this role has increased leadership responsibilities including collaboration with internal and external stakeholders for short- and long-term strategies execution.
As a senior manager, Customer Care, you will…
Model leadership behaviors that are grounded in Starbucks Mission and Values. Providing partners with coaching, feedback, and developmental opportunities and building effective teams.
Manage, develop and implement new processes to address escalations and highly visible mentions. Provide customer care and executive escalations insights, messaging guidance, and response recommendations across teams. Partner closely with public affairs, social marketing, risk and legal developing cohesive engagement tactics, social moderation and crisis management guides.
Support the enterprise social customer care strategy through customer engagement and escalations, monitoring conversations across social media, and address important mentions in real-time through documentation.
Perform research, listening and performance analysis to inform strategies and storytelling insights through data. Collaborate and establish partnerships with support and business units to continuously innovate and redesign process to better serve our customers and partners.
We’d Love To Hear From People With
Bachelor’s degree or significant relevant experience
Professional experience managing branded channels across multiple social media platforms
5+ years managing successful teams
5+ years general business experience in large, matrixed organizations
5+ years leading cross-functional initiatives
5+ years change management
Strong organizational planning, development, and business judgment
Demonstrated history of delivering innovative solutions
Experience facilitating root cause analysis, driving solutions to complex problems, and developing standards for future use
Strong organizational planning and development, and business judgment
Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
Strong awareness of emerging trends and analyzing data to provide actionable insights
Able to provide insights that influence future strategy. Able to distinguish between an interesting fact and an actionable insight.
Strong reporting skills; can clearly summarize data into MBR reports.
People manager; consistent and strong collaborator who galvanizes, leads, and inspires cross-functional teams.
From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details.
If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.
Join us and inspire with every cup. Apply today!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at [email protected].
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senior manager customer care, Partner & Customer Service (Seattle Hybrid) jobs in Seattle, WA, United States
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