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Customer Service Representative

Golden, CO, United States

At TechOp Solutions International, we are currently seeking full-time Customer Service Representatives to join our team. As a Customer Service Representative, you will play a crucial role in providing exceptional service to our valued customers. This is an exciting opportunity for individuals who are passionate about delivering excellent customer service and are looking to grow their career in a supportive and dynamic work environment.

Your responsibilities will include:

Managing inbound customer inquiries and resolving issues promptly and accurately

Providing personalized assistance and support to customers via phone, email, and chat

Effectively navigating through multiple systems to access and update customer information

Collaborating with other team members to ensure timely resolution of customer concerns

Recording, documenting, and maintaining accurate records of customer interactions and transactions

Following established procedures and guidelines to provide consistent and excellent customer service

Identifying opportunities for process improvements and sharing feedback with the management team

We are looking for candidates who possess:

Strong communication skills and ability to actively listen and empathize with customers

Excellent problem-solving abilities and a proactive approach to finding solutions

Attention to detail and ability to quickly and accurately process information

Ability to work effectively in a fast-paced and deadline-driven environment

Proficiency in using computer systems and software applications

Prior customer service experience is preferred, but not required

Requirements

To be considered for the Customer Service Representative position, candidates must have:

A high school diploma and 6 months customer service experience.

40 WPM Typing Speed.

Strong verbal and written communication skills in English

Proficiency in using computer systems and software applications

Ability to work flexible schedules, including weekends and holidays

Prior customer service experience is preferred, but not required

If you are passionate about delivering exceptional customer service and are looking for a fulfilling career opportunity, we invite you to apply for this position at TechOp Solutions International.

Benefits

Pay: $18.50 - $22.00 per hour.

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development

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Customer Service Representative jobs in Golden, CO, United States

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