IS Systems Analyst - IS ERP Applications

Columbus, OH, United States

Overview

As we continue to lead the Journey to Best Outcomes for children everywhere, we have purchased a modern and flexible Enterprise Resource Planning (ERP) system that can scale with our growth, Workday.

Operational Excellence and Technology are at the foundation of our strategic plan. Our Enterprise Resource Planning (ERP) system will serve as a platform for predictive analytics, increased transparency, and real-time decision making all delivered to employees and managers in a straightforward, user-friendly package.

The IS Systems Analyst I is responsible for analyzing business needs, defining requirements, implementing systems, and managing installed applications in support of the Business/Clinical applications at Nationwide Children's Hospital.

This position full-time and benefits eligible.

Please note – While this position may be remote, there will be times when the Analyst is required to be onsite at our Columbus, Ohio campus.

Why Nationwide Children's Hospital?

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose .

Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.

We’re 14,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes  a Collaborative Culture  to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job . It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children’s Hospital. A Place to Be Proud .

Responsibilities

Systems Analysis and Support

Supports small to medium departmental systems usually in only one or two departments.

Provides basic system coding and programming as required.

Develops and implements basic data queries and reports as needed.

Coordinates IS resources for project and operational support.

Develops customer and system documentation as required.

Provides effective user training and support.

Provides troubleshooting, problem analysis, debugging, and resolution of assigned system issues.? Performs basic system updates, patches, service releases, and upgrades as needed.

IS Operational Support

Utilizes IS Operational support systems to include the Help Desk, Change Control, Problem Management, source and version control, and other systems as required;

Builds and maintains vendor relationships to ensure products and/or services meet the business needs and objectives of the hospital.

Works to minimize systems outages and the effects of outages on hospital users by scheduling needed system downtimes to provide minimal disruption of service to users, proactively monitoring and analyzing system performance to proactively detect and resolve production system issues, and performing stringent system testing before implementing new solutions or system changes.

Provides fiscal responsibility in the use of Hospital resources by designing, implementing, and maintaining solutions to best utilize those resources in areas of responsibility.

Project Management

Knowledgeable of the Children's Hospital IS Project Management Office (PMO) methodologies to include familiarity with defined project phases and project deliverables.

Leads small projects that involve a limited number of IS departments or customers.

Actively seeks assistance and guidance from the PMO on project execution.

Information Assurance

Knowledgeable of and adheres to Nationwide Children's Hospital policies, processes, procedures, standards, and guidelines governing privacy, security, and disaster recovery/business continuity.

Actively protects sensitive, classified, and confidential information.

Uses and accesses systems and information only for authorized purposes and in accordance with security procedures and guidelines to perform job duties as assigned.

Maintains individual accountability for security controls and measures (e.g., individual passwords are not shared with other users).? Reports suspected security and/or privacy incidents following established Nationwide Children's Hospital procedures.

Develops, implements, and/or maintains systems following IS Information Assurance policies, processes, procedures, and guidelines and industry standards to address security, privacy, and disaster recovery/business continuity needs to protect Children's Hospital information and resources at established, defined levels.

Follows established procedures to conduct reviews and audits of systems and information for assigned areas of responsibility.

Maintains systems to keep information and resources secure and safe from known vulnerabilities to include updating applications and systems with security patches and code updates, applying appropriate virus protection, and testing changes before placing into production environments.

Assists Information Assurance staff in the development and refinement of Information Assurance standards, policies, procedures, processes, and guidelines.

Teamwork, Collaboration, Professionalism, and Leadership

Works with other IS staff in functional or cross-functional teams to meet goals, objectives, and responsibilities.

Maintains a professional demeanor in conducting job duties and accepts accountability for their performance.

Fosters a team atmosphere within IS and other hospital departments by interacting with others in an honest and straightforward manner, listening to and valuing the opinions and ideas of others, sharing knowledge, and helping others to accomplish goals.

Develops and maintains technical and professional skill levels.

Other duties as assigned.

Sets the example in establishing and maintaining a professional demeanor and being accountable for their performance.

Qualifications

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

At least 3 years' experience providing programmer analyst support required. Experience in health care environments preferred.

Bachelor Degree in related Computer Science areas or equivalent experience required.

Ability to work flexible schedules to meet job requirements; requires occasional after-hours support and overnight travel.

Problem solving ability to understand highly complex systems and articulate details both verbally and visually.

Presentation skills required to interact effectively with all levels of the organization and external contacts.

Basic working knowledge of Application functionality and integration between desktop clients and servers, including applications, databases, storage, and web services

Understanding of ITIL processes with regard to build, enhancement, and maintenance of Application systems.

Interpersonal skills required to interact effectively with all levels of the organization and external contacts.

Basic understanding of Microsoft desktop and server platforms, including but not limited to design, installation, configuration, optimization, and administration

Written and verbal communication skills required to interact effectively with all levels of the organization and external contacts.

Basic project management understanding to assist Senior Analysts in project delivery.

Intermediate skills in use of PC desktop applications such as MS Word, Excel, PowerPoint, and Project.

Basic understanding of all Technology hardware and interfaces as it relates to Healthcare Medical, Business, and/or Clinical systems.

MINIMUM PHYSICAL REQUIREMENTS

Note frequency as Constantly (67-100%), Frequently (34-66%) and Occasionally (0-33%) for each requirement. Also note any lifting requirements with pound limit.

Sitting - Frequently

Stooping - Occasionally

Standing - Occasionally

Talking on the phone or in person - Frequently

Typing on a keyboard - Frequently

Walking - Occasionally

Position requires the ability to interact effectively with customers and information systems personnel across the organization.

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. EOE/M/F/Disability/Vet