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Aldridge Connors
Atlanta, GA, United States
Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, insti
Job Source: Aldridge ConnorsProSphere Tek
Forest Park
**Overview** Cognito Systems, a Planned Systems International (PSI) joint venture, is seeking a skilled Computer Network Support Help Desk Tier 1&2.The purpose of this overall project is to provide centralized credentialing and privileging services and support to the United States Army Reserve (USAR) Command with initial entry credentialing, mainte
Job Source: ProSphere TekfirstPRO 360
atlanta, ga
Growing and highly stable company has an immediate need for an IT HelpDesk / Service Desk Technician on a direct hire basis. In this role, you will work on a mid-sized IT team within ServiceNow in order to clear Tier 1 tickets related to Office 365, Windows, Active Directory, Exchange, Citrix, hw/sw support, and more. This is an awesome company wit
Job Source: firstPRO 360firstPRO 360
Atlanta, GA, United States
Growing and highly stable company has an immediate need for an IT HelpDesk / Service Desk Technician on a direct hire basis. In this role, you will work on a mid-sized IT team within ServiceNow in order to clear Tier 1 tickets related to Office 365, Windows, Active Directory, Exchange, Citrix, hw/sw support, and more. This is an awesome company wit
Job Source: firstPRO 360Amentum
Forest Park, GA, United States
Amentum is currently seeking an IT Help Desk Technician based in Fort Gillem, GA Requires OCONUS travel (as needed) **Responsibilities include but are not limited to:** Install, operate, maintain, and trouble-shoot computers, displays, and lab equipment in support of the CONUS and OCONUS labs. All work on computer systems shall be to maintain the s
Job Source: AmentumLogicalis
Atlanta, GA, United States
Descripcin del puesto de trabajo Summary Provides support via phone, e-mail and chat for various PC hardware and software applications. THIS POSITION REQUIRES THE EMPLOYEE BE PROFICIENT IN ENGLISH & SPANISH * Essential Duties and Responsibilities Provides support via phone, e-mail and chat to employees of corporate clients. Assists users in tro
Job Source: LogicalisEcon One Research, Inc.
Atlanta
Job Description Job Description Who We Are We are an economic research consulting firm--which is a fancy way of saying we are a professional services firm (think of our commodity as selling time) who are proud of doing our jobs well and are always thinking about our current client work and our next project. About The Role We are seeking a highly
Job Source: Econ One Research, Inc.HireVue
Atlanta, GA, United States
HireVue is the talent experience leader – accelerating the way organizations discover, engage, assess, and hire the best talent. Automating recruiter activities, HireVue connects companies and candidates anytime, anywhere. HireVue’s text-enabled end-to-end talent experience platform includes video interviewing, assessments and conversational AI. Hi
Job Source: HireVueatlanta, ga
Position Overview: The role of the Help Desk Technician Level 1 is to support the end user by troubleshooting and resolving technical problems. This includes receiving requests for assistance, asking questions to define the problem, documenting, and actively resolving tickets, and escalating incidents when necessary to maintain store operations. This position will be the first line of support handling calls and tickets in the queue. Individuals in this role must work closely with Tier II Helpdesk staff to ensure problems are resolved in a timely manner.
Key Metric
• Store Support
• Network support
• Software and Hardware troubleshooting
• Hardware imaging and staging
• Customer Service
• Productivity
• Time Resolution
Primary Accountabilities
• Provide first-level support in-person and remotely, including software, hardware, printers, peripherals, CCTV/DVR, wired/wireless network troubleshooting, and All Point of Sales equipment.
• Configure and troubleshoot applications and equipment such as O365, Active Directory, DNS, Management Workstations (MWS), Registers, Printers, Cash Drawers, Site Controllers, Credit Card Terminals, Security Software, and Remote Desktop Services.
• Log all calls into the ticketing system.
• Monitor ticket queue and work tickets based on priorities.
• Monitor logs, dashboards, and reports to identify potential issues.
• Communicate with customers regularly regarding the progress of their incident or service request within established SLA guidelines.
• Test and perform repairs to software, hardware, or peripheral equipment following design and installation specifications.
• Request replacement hardware and peripheral equipment in existing restaurants, new restaurants, remodeled restaurants, or system upgrades
• Oversee the daily performance of computer systems in the corporate office and restaurants.
• Assist Level 2 Technicians with troubleshooting more complex software, hardware, and networking issues.
• Receive and maintain proper training.
• Assist with other responsibilities as directed by leadership.
Competencies
1. Team Player – Develops a positive, respectful, productive, and professional work environment through positive connections with others and treats all associates and vendors with respect and dignity.
2. Talent Coach – Continuously develops the competencies of both self and others.
3. Customer Focus – Delivers legendary service that meets and exceeds all customer expectations and leverages the voice of the customer to consistently improve.
4. Result Driven – Consistently meets and exceeds goals and exhibits professional courage and innovations to drive the business forward. Anticipates and proactively addresses needs.
5. Business Acumen – Creates and communicates a persuasive vision, competitive winning strategies, and ensures store and individual goals are aligned with company goals.
Skills and Knowledge
• Strong organization and planning skills.
• Strong analytical and problem-solving skills
• Proficient in troubleshooting Microsoft Windows 7, 8, and 10
• Ability to communicate clearly and concisely, both orally and in writing
• Experience with restaurant systems preferred, but not required.
• Experience with modern day ITSM ticketing systems.
• Experience troubleshooting network issues.
• Proficiency in Microsoft Office Suite including Excel, Word, and PowerPoint
• Experience with Microsoft Active Directory
• Experience with end user security software
• Experience with call center phone system a plus
• Ability to work with various computer programs and systems.
• Ability to build relationships at all levels.
• Ability to handle confidential and sensitive information.
• Ability to deal with ambiguity and manage changing priorities.
Qualifications
• Associate degree or equivalent work experience.
• Previous restaurant and/or retail support experience preferred.
• 2 years in end-user support with increasing responsibilities and scope.
• Par/NCR POS support is a strong plus.
• 2 years’ experience troubleshooting end-user systems, hardware & software (Windows 10, Microsoft Office 365, Printers, laptops/desktop, Point of Sales systems, mobile technologies).
• 2 years of experience working with Windows servers, including Active Directory.
Help Desk Technician Tier 1 jobs in atlanta, ga
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