Director, Food Services

Palo Alto, CA, United States

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Day - 08 Hour (United States of America)

Located in the heart of Silicon Valley, Stanford Health Care's (SHC) mission is to heal humanity through science and compassion, one patient at a time. The Food Services Department is a talented team of culinary and food service professionals devoted to offering patients, visitors, and staff a premium dining experience through locally-source sustainable food to support healing and wellness. Our Food as Medicine philosophy brings awareness to the critical link between eating healthy and living well.

This is a Stanford Health Care job.

A Brief Overview

Plans, organizes, leads, and manages the functions and staff of the Food Services Department within Hospitality Services with 260+ employees. This role is characterized by responsibility to provide overall guidance, program development, direction, and coordination to the managers in charge of Food Services for Stanford Hospital.

Locations

Stanford Health Care

What you will do

* Active Daily Management - Plan, organize, and direct the work of the Food Services Department including strategic planning, establishing goals and objectives, controlling costs and improving efficiency and service delivery effectiveness. Apply Lean concepts and tools to promote ownership of operational performance and reinforce continual improvement efforts.* Innovation & Industry Best Practice - Redesign the retail food services to improve service, quality, sales, safety (food and physical) and customer satisfaction.* Ensure a system approach consistent with accepted industry standards is always in place. Continue development of the Food Transformation program utilizing the established guiding principles, current industry trends and wellness concepts. Apply principles of operations engineering and lean design to create an environment of care that acknowledges the unique nature of a complex care environment while also bringing SHC into alignment with the industry benchmarks for patient satisfaction.* Activation - lead efforts for any future Food Services expansion and support the subsequent repurposing of existing campuses for continued patient care use.* Financial - utilize UHC benchmarking and history to develop realistic, sound department budgets. Oversee all expenditures, monitoring department costs and* adjusting as appropriate. Use various data sources to create a set of analytics and reports that provide insight into department performance, enable the management team to keep the customer informed and provide information about the patient experience to the SHC patient experience action team. Managed volumes for the Food Department are approximately 30M annually with 9M in Retail Sales.* Technology - leverage productivity and staffing modelling systems to actively and dynamically manage the daily routines (position control). Create models from the analytics and technology to correlate and predict volumes and customer requirements.* Procurement - negotiation, contracting, invoice and purchase orders. Leverage technologies and redesigned business workflows to create a process that is responsive to time sensitive needs, but also cost-effective with adequate controls and oversight.

Education Qualifications

* Job requires a Bachelor's degree in business administration, management, culinary or a related field from an accredited college or university. Relevant experience in lieu of degree may be considered. Relevant experience in lieu of degree is in addition to the experience requirements for this position.

Experience Qualifications

* Five (5) years of food service leadership experience, including at least one (1) at a senior level within a major healthcare institution with responsibility for managing and executing business process change initiatives.

Required Knowledge, Skills and Abilities

* Knowledge on food safety and regulatory compliance.* Proven effectiveness at influencing senior executives and delivering cross functional global initiatives.* Able to operate at a strategic, tactical and detailed analytical level.* Excellent communicator able to express themselves succinctly and with clarity.* Analytically strong and able to interpret data to develop concepts to drive improvement.* Resilient and able to deal with ambiguity, changing priorities and differing needs of the business.* Ability to work effectively cross functionally, bringing teams together to deliver shared goals.* Proven project management skills on large projects that are highly integrated and cross functional in nature (developing project plans including charter, scope, project management approach, management plans, cost estimates, schedule and work breakdown). Disciplined in process execution and compliance.* Results-oriented "change agent" who can understand different points of view and effectively manage big-picture and tactical execution.* Ability to work in a fast-paced, hard-driving culture with a lean structure, demonstrated ability to success in and drive a culture of performance.* Ability to collaborate, motivate and lead globally through others and influence the achievement of common goals.

Preferred Knowledge, Skills and Abilities

* RD or CDM licenses/certifications preferred.

Licenses and Certifications

* None .

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

* Know Me: Anticipate my needs and status to deliver effective care* Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health* Coordinate for Me: Own the complexity of my care through coordination

#LI-KH1

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $79.15 - $104.87 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

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