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Elevance Health
Atlanta, GA, United States
Customer Care Representative I, Call Center Location: This position will work remote and the ideal candidate will live within 50 miles of our Elevance Health location in St. Louis, MO; Atlanta, GA or Richmond, VA Hours: Monday - Friday (off Saturday and Sunday) Must be available to work the 8.5 hour shift for the listed hours in your specifie
Job Source: Elevance HealthTidewater Consulting Services
Atlanta, GA, United States
Tidewater is looking for the best talent in the greater Atlanta area, to join our growing Customer Service team. The customer service representative will aid our sales and marketing division to meet directly with consumers and identify their needs. The ideal candidate will have prior experience in the customer service or a related field, have g
Job Source: Tidewater Consulting ServicesHumanscale
Atlanta, GA, United States
Company Overview Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. Our award-winning office products –seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 30 years Overview The Customer Care Representative (CCR) acts
Job Source: HumanscaleMSC Industrial Supply Co.
Atlanta
Build a better career with MSC. Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE (e/VvCFDMQRyM8) to find out why
Job Source: MSC Industrial Supply Co.Elevance Health
Atlanta
**Customer Care Representative I, Call Center** **Location:** This position will work remote and the ideal candidate will live within 50 miles of our Elevance Health location in St. Louis, MO; Atlanta, GA or Richmond, VA **Hours:** Monday - Friday (off Saturday and Sunday) **Must be available to work the 8.5 hour shift for the listed hours in your
Job Source: Elevance HealthFirst Advantage
Atlanta, GA, United States
At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each othe
Job Source: First AdvantageFadv
Atlanta, GA, United States
At First Advantage, people are at the heart of everything we do. This mindset spans from our customers and partners to our greatest strength: our team members. Join us if you want to say “hello” to a rewarding career and pave the way as an industry leader in mission-critical background screening solutions to some of the most recognized Fortune 100
Job Source: FadvMSC Industrial Supply Co.
Atlanta
Build a better career with MSC. Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE (e/VvCFDMQRyM8) to find out why
Job Source: MSC Industrial Supply Co.Atlanta, GA, United States
Company Overview
Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. Our award-winning office products –seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 30 years
Overview
The Customer Care Representative (CCR) acts as the primary interface between Humanscale and our internal and external customers. The CCR will be responsible for providing timely and accurate support in servicing Humanscale product on tasks including (but not limited to) order entry, product return, warranty claim processing, pricing, credit etc. The successful candidate has an immediate, distinct effect on the experience of customers of Humanscale, making a strong record of customer focus a required high standard for this role. A CCR is expected to report chronic system issues, provide process improvement ideas, assist in subject matter expertise in developing internal documentation, and contribute to a team environment, all while adhering to key performance indicators.
Responsibilities
Demonstrates effective, clear and professional written and oral communication.
Provides prompt and efficient service to Humanscale customers & team members including the appropriate escalation of issues.
Builds system expertise with order management systems to better serve customers.
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Liaise with other departments as required to resolve customer’s issues and questions.
Qualifications
Education: College degree preferred
Language: English proficiency
6 + months experience within a customer service/contact center environment would be an advantage
Demonstrated desire to expand skills into new areas.
Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet browser· Business acumen in areas of customer service, e-commerce, retail, logistics or sales support is advantageous
Experience in and an eye for process improvement.
Enthusiasm and strong self-motivation.
Strong prioritization and time management skills, with a high degree of flexibility.
Ability to embrace constant change with flexibility and good grace.
Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
Demonstrates effective communication, composure, and professional attitude.
Exemplary performance record, particularly with regard to quality & productivity
Exquisite follow-up skills.
Keen attention to detail.
Strong sense of urgency.
Ability to work cross functionally with interdepartmental teams.
COMPUTER SKILLS:
Microsoft Office, including Excel/Word/Outlook/Visio (intermediate or advanced skills only); PowerPoint (Basic skills) and knowledge on Enterprise level order entry systems.
Humanscale is an Equal Opportunity Employer
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Customer Care Representative jobs in Atlanta, GA, United States
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