Create Email Alert

ⓘ There was an unexpected error processing your request.

Please refresh the page and try again.

If the problem persists, please contact us with your issue.

Email address is already registered

You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.

Would you like to [visit your alert settings] now?

Success! You're now signed up for Job Alerts

Get ready to discover your next great opportunity.

Similar Jobs

  • The Cannabist Company

    Retail Associate

    Chicago, IL, United States

    Position Overview: Under general supervision, Retail Associates provide guidance and education to each patient with medical marijuana needs. Associates assist every patient to ensure he or she is receiving the correct medication that will best benefit the patient's specific illness and medical condition. Status: Full time Major Areas of Respons

    Job Source: The Cannabist Company
  • Hudson Group

    Retail Associate

    Norridge, IL, United States

    • Ending Soon

    $300 HIRING BONUS FOR JOINING OUR TEAM! Grow With Us! Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. What We Will Offer You: Competitive rate of pay of: $17.55 per hour Daily Pay- Get your money as you earn

    Job Source: Hudson Group
  • Midtown Athletic Club

    Retail Associate

    Chicago, IL, United States

    • Ending Soon

    Midtown is searching for  Retail Associates to assist our members and customers in our shops. The Position Our Retail Associates serve as consultants to members and guests. Whether looking for a last minute pair of yoga pants, a tennis racket or athletic shoes, our clientele enjoy knowledgeable and enthusiastic service. Retail Associates play

    Job Source: Midtown Athletic Club
  • Hudson Group

    Retail Associate

    Franklin Park, IL, United States

    • Ending Soon

    $300 HIRING BONUS FOR JOINING OUR TEAM! Grow With Us! Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. What We Will Offer You: Competitive rate of pay of: $17.55 per hour Daily Pay- Get your money as you earn

    Job Source: Hudson Group
  • Hudson Group

    Retail Associate

    Skokie, IL, United States

    • Ending Soon

    $300 HIRING BONUS FOR JOINING OUR TEAM! Grow With Us! Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. What We Will Offer You: Competitive rate of pay of: $17.55 per hour Daily Pay- Get your money as you earn

    Job Source: Hudson Group
  • Hudson Group

    Retail Associate

    Winnetka, IL, United States

    • Ending Soon

    $300 HIRING BONUS FOR JOINING OUR TEAM! Grow With Us! Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. What We Will Offer You: Competitive rate of pay of: $17.55 per hour Daily Pay- Get your money as you earn

    Job Source: Hudson Group
  • Hudson Group

    Retail Associate

    Glenview, IL, United States

    • Ending Soon

    $300 HIRING BONUS FOR JOINING OUR TEAM! Grow With Us! Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. What We Will Offer You: Competitive rate of pay of: $17.55 per hour Daily Pay- Get your money as you earn

    Job Source: Hudson Group
  • Qonten

    Retail Associate

    Chicago, IL, United States

    • Ending Soon

    **Retail Associate** - | Thu, 10 Feb 2022 00:19:57 GMT We are looking for Friendly and Smiling faces to help out customer have a great shopping experience. To speed up the process, please go to Jobs.kroger.com and fill out an application. Retail Associate job opportunities 2022, Retail Associate Jobs 2022, Retail Associate job opening 2022, Retai

    Job Source: Qonten

Lead Retail Associate, Retail Associate

Chicago, IL, United States

****

**Lead Retail Associate, Retail Associate**

**Job Description**

Lead Retail Associate, Electronics Repair

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.

We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

**What you will be doing:**

The Lead Tech supports the Store Lead by overseeing inventory, conducting buybacks/RMAs, and provides training to the Back of the House team to ensure everyone is fully trained and equipped to handle all BOH functions.

**Essential Duties and Responsibilities:**

* Accountable for all repairs done in house

* Accountable for managing back of house and supervising other staff techs

* Accountable for maintaining SLAs on TAT for repairs

* Accountable for ramping new Techs to proficiency

* Ability to perform repairs on all devices

* Accountable for ensuring parts are available (ordering, receiving all POs and items)

* Account for repair bounce

* Can fill in for the Store Lead if the store Lead is away

* Perform routine inventory counts- reconciliation for all shrink and discrepancies to the store lead

* Bring experience to consistently support sales of the Connected Home product and Serve, Solve, and Sell on every customer interaction

* Ensures back of house understands the details of the Connected Home product, how to gain an understanding of the customers technology, and how to offer and sell protection/tech support solutions to customers to meet their needs

* Perform and support the achievement of personal and team goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurions Core Values

* Ensures all new process tools and procedures are rolled out for back of the house

* Ensures all BOH trainings are completed by technicians

* Ability to coach employees on a day to day basis.

* Ensure all active WOs are addressed by the end of the day.

* Accountable for all Buybacks and RMAs

* Owns BOH cleanliness

* Ensures PPE supplies are ordered and utilized

* Ensures safety standards are in place and met

* Ability to coach and sell products and services, including the Connected Home product

**Heres what youll bring to the team:**

* Communication and Superior Customer Service

* Global & Cultural Awareness

* Relationship Management

* Sales Experience Preferred

* The Lead Tech will support the Store Lead in coaching and training the technician staff

* This job operates in a professional retail store environment. This role routinely uses standard office equipment such as computers, phones, and printers/scanners.

* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

* While performing the duties of this job, the employee is regularly required to communicate with customers and navigate throughout the store occasionally listing large items up to 35 pounds

* This is a full-time position. Days and hours of work are Monday through Sunday, 8 a.m. to 10:00 p.m.

* No travel is expected for this position. On rare occasions, travel could occur for training purposes.

* 1 year or more of Retail supervisory experience or equivalent

* Inventory supervisory experience; inventory counts, live inventory management or equivalent

* Proficient in Microsoft Office with an emphasis on Excel

* Proficient in communicating effectively and professionally through email with clients and colleagues

* 6 months or more of smartphone repair experience or equivalent

* Outstanding customer service skills

* Excellent technical, problem solving, and analytical skills

* Exceptional organizational skills

* Strong written and oral communication skills

* Work well in a team environment

* Ability to work flexible hours, including weekends and holidays

* High school diploma or GED PREFERRED QUALIFICATIONS

**We take care of you (benefits/perks):**

* Competitive pay and benefits including health, dental, and vision

* Retirement savings plan

* Paid time off

* Continuing education support

* Ongoing training to grow your skills

**About ubreakifix**

Since its inception in 2009, ubreakifix has grown to hundreds of stores nationwide in markets across the U.S and Canada. ubreakifix has become the preeminent gadget repair company in the industry, largely due to its low-price promise and industry leading 90-day repair guarantee. ubreakifix handles everything from phones and gaming consoles, to cameras, laptops, and computers. Let the repair professionals at ubreakifix bring your electronic device back to its original look, feel and functionality all for much less than buying a new one. And most repairs can be completed while you wait! From water-damage or shattered displays to complex technical issues, ubreakifix is your fast, affordable, reliable repair solution. Visit www.ubreakifix.com for more info!

#J-18808-Ljbffr

Apply

Create Email Alert

Create Email Alert

Lead Retail Associate, Retail Associate jobs in Chicago, IL, United States

ⓘ There was an unexpected error processing your request.

Please refresh the page and try again.

If the problem persists, please contact us with your issue.

Email address is already registered

You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.

Would you like to [visit your alert settings] now?

Success! You're now signed up for Job Alerts

Get ready to discover your next great opportunity.