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Five Below Inc
Colorado Springs, CO, United States
Customer Experience Manager - N Colorado Springs page is loaded Customer Experience Manager - N Colorado Springs Apply locations Colorado Springs, CO 80920 time type Full time posted on Posted 2 Days Ago job requisition id JR39460 At Five Below our growth is a result of the people who embrace our purpose: We kno
Job Source: Five Below IncBalfour Beatty Campus Solutions
Colorado Springs, CO, United States
Balfour Beatty Investments - North America Balfour Beatty Investments - North America Customer Experience Specialist Who we are At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care —ab
Job Source: Balfour Beatty Campus SolutionsBalfour Beatty Communities
Colorado Springs, CO, United States
Balfour Beatty Investments - North America Balfour Beatty Investments - North America Customer Experience Specialist #J-18808-Ljbffr
Job Source: Balfour Beatty CommunitiesPenn Foster
Colorado Springs, CO, United States
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll
Job Source: Penn FosterJCPenney
Colorado Springs, CO, United States
General Description General Description: As the Customer Experience Supervisor I – You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service, leading company training initiatives and delivering company checkout experience strategies Primary Responsibilities: Customer Service
Job Source: JCPenneyBest Buy
Colorado Springs, CO, United States
**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous e
Job Source: Best BuyTroon Golf, L.L.C.
Colorado Springs, CO, United States
General Purpose: Implements, markets, and evaluates all membership programs, special events, guest events and activities, and ensures exemplary service standards are delivered in all areas, including but not limited to: Golf Player Service areas, Boat House, Beach Club and other areas as required. Works closely with Club Management team and Resort
Job Source: Troon Golf, L.L.C.Diventures
Colorado Springs, CO, United States
Customer Experience Specialist Role Profile At Diventures, where safety is our number one priority and fun is our number one goal, we use our passion, and the power of water, to impact lives and change the world...and have fun doing it! The Customer Experience Specialist contributes to the success of Diventures by consistently building positive
Job Source: DiventuresColorado Springs, CO, United States
Balfour Beatty Investments - North America
Balfour Beatty Investments - North America Customer Experience Manager Who we are
At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care —about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity.
Discretionary bonuses
Medical and Dental Insurance 1st of the month following employment
Health, Flexible Spending and Dependent Care Accounts
401K plan with employer matching
Robust PTO to include, sick, floating holidays, vacation, and personal days
2 Volunteer Days per year
Company paid short-term and long- term disability, parental leave.
And more!
About the role
A Customer Experience Manager is to deliver and maintain exceptional living experiences to all BBC Customers with responsibility for a wide variety of property marketing, sales, and customer engagement activities. First impressions about our communities often start with our Resident Experience Specialists, which will be directed by this position. In this sales and customer experience management role you will be responsible for supporting and assisting the Community Management Team achieve all leasing goals and budgeted occupancy. In addition, guiding them through the application, leasing offer, move-in, through renewal, or move-out processes.
You may be eligible for a $500 net sign on bonus to be paid out in your first paycheck
What you'll be doing
Responsible for achieving budgeted occupancy and implementing marketing strategy. Review leasing/prospect management in accordance to our company Exceptional Living policy.
Responsible to renew residents at end of lease terms where required.
Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions.
Create Exceptional Living experience from the offer of a home to the lease renewal or move-out ensuring a smooth transition throughout their stay with BBC.
Inspect the property on a regular basis to identify any deficiencies or issues that need to be addressed.
Conduct pre-inspections on move-ins to ensure homes ready for occupancy, as well as move-out inspections using company software
Assign and monitor CES’ specific neighborhood or designated streets; responsible to conduct all vacate notice follow up, pre and final move out inspections.
Manage and conduct on-site audits in software system to ensure compliance with company policy.
Attend and assist with Lifeworks through resident engagement and coordination of events and activities as required
Be knowledgeable of community lease agreement and community policies so you can assist with resident needs and inquiries.
Ensure CES: Meet, greet, engage, and welcome all prospective residents to identify their needs and help them find the perfect home and have ability to resolve any customer objections.
Conduct Market Surveys to compare competition weaknesses and advantages.
Train software system usage to ensure compliance with company policy.
Ensure all Touring Options available: In-person, Virtual, Website and Recorded tours preferred by customers.
Typical Physical Demands: Regularly use hands to manipulate tools, controls, phones and computer keyboard. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move office supplies up to 20 lbs.
Typical Work Conditions: Work is performed in an office. Employee frequently interacts directly with community management, facilities management, residents, and other staff members during the workday.
Pay Rate: $55,000 yr.
Who we're looking for
High School diploma or GED required
Minimum of three (3) years of work experience in customer service
Property Management or Hospitality preferred
Strong customer engagement and communication skills
Experience in Microsoft Office – Outlook, Word Excel
Property Management Software, Yardi is a plus
Possession of a valid state issued Driver’s License and safe driving record are required.
Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.
Accessibility: If you need an accommodation as part of the employment process, please contact Human Resources at:
Phone: 610-355-8100
Email: [email protected]
Equal Opportunity Employer, including people with disabilities and veterans.
If you want to view the "EEO is the Law" poster, please choose your language: English – Spanish – Arabic - Chinese
English – Spanish – Chinese
If you want to view the "Pay Transparency" policy statement, please click the link: English
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Customer Experience Manager jobs in Colorado Springs, CO, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
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You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.