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INSPYR Solutions
New York, NY, United States
Title: Technical Support Engineer Location: New York, NY Duration: Direct Hire Salary: $140K - 180K Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. Job Summary: Technical Support Engineer to join our Information Technology team providing technical support for an active trading environment. This position will have
Job Source: INSPYR SolutionsEventide
Little Ferry, NJ, United States
Company Description Eventide Inc has been designing and manufacturing cutting edge, mission critical communications equipment for over 50 years. We build exquisite hardware and software that is recognized for its reliability as well as state of the art technology. Our equipment is used around the world for 24x7 Mission Critical operations and with
Job Source: EventideResolution Technologies
Brooklyn, NY, United States
Technical Support Engineer Career Opportunity Our client, who is a global leader in the corporate and government contact center space is seeking a client-facing Technical Support Engineer. This role is responsible for assisting product teams in successfully introducing new products and versions of compliance recording and assurance solutions at the
Job Source: Resolution TechnologiesDoubleCloud Inc
, United States
DoubleCloud is seeking a Technical Support Engineer to join our dedicated team, supporting our clients with top-tier technical assistance and problem-solving expertise. As a TSE, you will play a crucial role in ensuring the smooth operation of our products and services for clients across various industries. You should be driven by a passion for unr
Job Source: DoubleCloud IncInterflora British Unit
Newark, NJ, United States
Technical Support Engineer - Interflora - Hybrid Employer Interflora Area Hybrid Employment Type Full Time Reference Number JOB-1216 Position Description We are recruiting for a Technical Support Engineer to join our Technology team. In this role you’ll work alongside the Technical Support Analysts and with the Technical Services Manager to
Job Source: Interflora British UnitNeptune Retail Solutions
Jersey City, NJ, United States
Job Description Job Description Salary: Headquartered in Jersey City, NJ, Neptune Retail Solutions is the nation’s premier retail marketing services company. We are experts at influencing buying behaviors through disruptive, innovative, and results-oriented solutions, including in-store, home-delivered, and digital media tactics. Our powerful adve
Job Source: Neptune Retail SolutionsGlassbox Ltd
Fort Lee, NJ, United States
Job Description Job Description Glassbox is looking for a Technical Support Engineer to join our global Support team. We are Glassbox, and our mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences. We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in
Job Source: Glassbox LtdMastech Digital
united states
The IT Technical Support Engineer position is one that provides rotational support for our clinics with “Hands On” technical support and training. This position will be responsible to ensure that the Tier 1 vendor is providing timely resolution to tickets. Monitor tickets, by clinic, to detect trends in technology issues and work with the SD Corpor
Job Source: Mastech DigitalNew York, NY, United States
About the role:
Sigma is growing and our user base is growing just as fast. We are looking for talented support engineers with a strong grasp on analytics, curious by nature and a desire to help. As a technical support engineer at Sigma Computing, you will be part of a talented team of engineers, with a shared mission to make data easily accessible for everyone. This team was recognized by TrustRadius as Best Customer Support 2021!
What you will be doing:
You will work with Sigma's customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.
Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance.
Collaborate with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product.
Participate in quarterly projects, perform periodic on-call duties, and other assignments as needed to improve automation and processes.
Qualifications we are looking for: 2+ years of industry experience supporting enterprise products for data analytics.
Computer Science fundamentals. Strong domain expertise in databases and business intelligence
SQL proficiency - Very good grasp on JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub-queries etc.
SQL query performance troubleshooting and plan generation understanding
Proficient in data modeling concepts
Ability to properly chart data into logical visualizations
A proven track record of building trust with customers and bringing issues to resolution quickly
Excellent verbal and written communication skills
A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues etc)
Strong collaboration skills and the ability to work with multiple departments and co-ordinate issue triaging, diagnosis and resolution
Desire to be a great teammate and have fun at work
Highly Desirable Skills & Experiences Supporting a cloud service in production
Experience working with Snowflake, Redshift, BigQuery
Knowledge of GCP, AWS
Startup experience
Additional Job details
The base salary range for this position is $90k - $125k annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for an annual bonus, stock options, as well as a comprehensive benefits package.
If you do not feel that you satisfy all the listed requirements, we encourage you to still apply. We are enthusiastically looking for people that will help us grow our company and sometimes we are imperfect communicators and can't articulate perfectly what experience is required for a role. We are looking for people that are excited to grow and constantly ask how we can do things better. If you are excited about the opportunity, we encourage you to apply even if you don't satisfy 100% of the job requirements.
Note: The world around us is changing, but we at Sigma Computing are growing and scaling. We raised our Series C in Dec 2021. With that, and us being able to 3X our revenue year on year, hiring and building out the best version of our product is priority. That is why we want to talk to you.
About us:
At Sigma Computing, our mission is to empower everyone to make the best possible decisions at every turn by removing the barriers that prevent people from analyzing data across sources and delivering the full spectrum of self-service cloud analytics and business intelligence.
We raised a $300M Series C from Co-Leads D1 Capital Partners and XN, Existing Investors Sutter Hill Ventures and Altimeter Capital, and Snowflake Ventures.
Come join us to help us be smarter and grow together!
Benefits For Our Full-Time Employees: Equity
Generous health benefits
Flexible time off policy. Take the time off you need!
Flexible schedule, do the work you need to get done in the time you have to get it done
At least 12 weeks of paid bonding time for all new parents
Traditional and Roth 401k
Commuter and FSA benefits
Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow.
Note: We have an in-office work environment in both our SF & NYC office.
Technical Support Engineer jobs in New York, NY, United States
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