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CEVA Logistics AG
Atlanta, GA, United States
Location Multiple locations Atlanta, Georgia, United States of America; Atlanta, Georgia, United States of America; Des Plaines, Illinois, United States of America; Houston, Texa... CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110
Job Source: CEVA Logistics AGFeaturespace Limited
Atlanta, GA, United States
Atlanta, US Customer Success Director The Opportunity Day to Day Contribute to the full commercial responsibility (P&L) for Professional Services to existing customers within your portfolio Understand customers’ business and overall strategy, and providing strategic thinking and advisory support Support forecasting on Expansion/Professional Ser
Job Source: Featurespace LimitedCove Tool, Inc.
Atlanta, GA, United States
Who We Are: cove.tool is at the forefront of sustainable building design, combining AI-powered consulting with advanced analytics to optimize efficiency and environmental impact for architecture, engineering, and construction customers. cove.tool helps design teams streamline project workflows while rapidly decarbonizing the building design proces
Job Source: Cove Tool, Inc.e2open
Atlanta, GA, United States
E2open is the connected supply chain platform that enables the world’s largest companies to transform the way they make, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions and opportunities to help
Job Source: e2openIntel
Atlanta, GA, United States
Intel Director Customer Success - CSMs Atlanta , Georgia Apply Now Intel is seeking a Director of Customer Success to manage CSM's, drive customer deployments, and expand revenue. This individual will balance a mix of operational, programmatic, strategic, and planning responsibilities in support of our customers and the overall softwa
Job Source: IntelBackbase
Atlanta, GA, United States
The job in short We're looking for an entrepreneurial and passionate Delivery Director to help us support our customers in North America. You will enter a culture of excellence and continuous improvement. Meet the job In this key leadership position, you will act as Delivery Lead for a portfolio of customers in North America. You will champion the
Job Source: BackbaseKite Pharma
Atlanta, GA, United States
For Current Kite Pharma Employees and Contractors: Please log onto your Internal Career Site to apply for this job. At Kite, we empower our leaders to step up, share ideas, listen, learn, and lead. We’re welcoming bright, diverse, and imaginative minds; we’re nurturing them to foster an environment of inclusion and growth where innovation is enco
Job Source: Kite PharmaEPAM Systems
Atlanta, GA, United States
Description We are hiring a Director, Salesforce Customer Success and Engagement who has experience working with a dynamic team, designing impactful strategies, and solving complex business problems for large, global organizations. This person is responsible for providing strategic direction, leadership, and oversight to the Salesforce practice.
Job Source: EPAM SystemsAtlanta, GA, United States
The Opportunity
As our Customer Success Director you will help us achieve our goals and deliver success on behalf of our customers by:
Contributing to the achievement of yearly revenue targets and overall growth plans for your assigned portfolio of accounts
Ensuring that each account managed by you, meets the revenue expectations set annually
Guaranteeing client satisfaction targets are met across all accounts under your management
Assisting in the development of account strategy, planning, and management to align with the mutual business goals of the client and Featurespace
Providing insights and top-level direction to clients as an expert in their business on the fraud/risk area
Collaborating internally and externally to facilitate engagement between clients and Featurespace and building strong relationships with client C-Suite and senior management
Assisting in ensuring timely renewal of client contracts within your portfolio of accounts
Our office is based in Atlanta , so ideally you will be within a commutable distance and happy to come in up to twice a week. Travel to client sites will also be expected in this role.
Day to Day
Contribute to the full commercial responsibility (P&L) for Professional Services to existing customers within your portfolio
Understand customers’ business and overall strategy, and providing strategic thinking and advisory support
Support forecasting on Expansion/Professional Services opportunities pipeline, revenue forecast, and potential risks
Engage and operate at the senior level within your assigned accounts
Collaborate with internal teams to ensure customer needs are met and new opportunities are accurately scoped, resourced, delivered, and billed
Coordinate client risk assessments and compliance reviews on assigned accounts
Contribute to the creation and execution of strategic account plans for assigned accounts
About you
Must haves:
Demonstrable experience as an Account Manager / Customer Success Manager / Director in the Fraud and Risk Space
Experience managing and negotiating with client stakeholders within complex, global, financial institutions accounts
Domain expertise in fraud, financial crime, payment, and risk
Experience in creating, selling, scoping, and overseeing the delivery of cross-sell, Professional Services, and Analytics packages
Knowledge of Fraud, Payments, and Banking industries
Bachelor’s degree (or equivalent) or significant relevant experience
Exceptional relationship-building and negotiation skills
Inspirational presentation and communication skills
Adaptability and ability to navigate complex projects
Coachability and willingness to support others
Competence in connecting Featurespace to customer requirements or extensive industry experience
Flexibility to travel as required
Equal Opportunities
Here at Featurespace we are committed to being a place of equality, inclusion and respect to provide a safe environment for you to bring your authentic self to work. We know that we gain as much strength from our differences as we do our similarities. We value diversity and are dedicated to listening and learning from each other to build and maintain a positive and productive culture. We appreciate this will be an ever-evolving focus for the business to ensure everyone feels supported and has a sense of belonging.
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Customer Success Director jobs in Atlanta, GA, United States
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