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Yu Ming Charter School
Oakland, CA, United States
Computer Support Specialist Yu Ming Charter School seeks dynamic, innovative, and experienced educators to join our team, committed to nurturing lifelong learners who are bilingual, bicultural and able to create change in their own lives and in our community. We seek teachers that are excited by the possibility of transforming the traditional mode
Job Source: Yu Ming Charter SchoolYu Ming Charter School
Emeryville, CA, United States
Job Description Job Description Salary: $32 - $37/hour depending on experience, 100% of Medical, Dental, and Vision Insurance covered by the school (depending on the selected plan). Computer Support Specialist Yu Ming Charter School seeks dynamic, innovative, and experienced educators to join our team, committed to nurturing lifelong learners who
Job Source: Yu Ming Charter SchoolYu Ming Charter School
Emeryville
Job Description Job Description Salary: $32 - $37/hour depending on experience, 100% of Medical, Dental, and Vision Insurance covered by the school (depending on the selected plan). Computer Support Specialist Yu Ming Charter School seeks dynamic, innovative, and experienced educators to join our team, committed to nurturing lifelong learners who
Job Source: Yu Ming Charter SchoolCTP
San Francisco, CA, United States
Job Title: IT Support EngineerLocation: San Francisco, CA, 5 days a week onsiteDuration: FTE For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on. The Company Headquartered in San Francisco, this leading global investment firm specializes in partnering with Technology. This Firm has
Job Source: CTPCTP
san francisco, ca
Job Title: IT Support Engineer Location: San Francisco, CA, 5 days a week onsite Duration: FTE The Company Headquartered in San Francisco, this leading global investment firm specializes in partnering with Technology. This Firm has invested in over 400 Technology companies and has approximately $45 billion in capital raised to date. As they co
Job Source: CTPCTP
San Francisco, CA, United States
Job Title: IT Support Engineer Location: San Francisco, CA, 5 days a week onsite Duration: FTE The Company Headquartered in San Francisco, this leading global investment firm specializes in partnering with Technology. This Firm has invested in over 400 Technology companies and has approximately $45 billion in capital raised to date. As they cont
Job Source: CTPCayuse Holdings
San Francisco, CA, United States
Overview Cayuse Technologies, LLC is a Small Business Administration (SBA) Tribal 8(a) certified technology and government solutions provider. Founded in 2006, our past performance spans both private and public sectors, providing innovative solutions and delivery excellence across a range of information technology, business process outsourcing, an
Job Source: Cayuse HoldingsCayuse Holdings
San Francisco, CA, United States
**Overview** Cayuse Technologies, LLC is a Small Business Administration (SBA) Tribal 8(a) certified technology and government solutions provider. Founded in 2006, our past performance spans both private and public sectors, providing innovative solutions and delivery excellence across a range of information technology, business process outsourcing
Job Source: Cayuse HoldingsSan Francisco, CA, United States
Company Description
In this position, you will learn and strengthen your knowledge of PC and Apple hardware, operating systems, and applications. You'll work with wired and wireless networks, Office 365, hosted systems, and cloud technologies.
In addition to the technical side, you'll get the satisfaction of helping clients solve issues that help them be more effective in their work.
You must have good problem solving skills and critical thinking skills. You'll need to asses, understand, evaluate, research, diagnose, cross reference, wiki-search, or escalate to help get problems solved. You'll also have the benefit of working with and learning from senior staff and outside consultants.
Job Description
To Summarize:
You need to learn great customer service skills in voice, email, txt, Slack, or other
The ability to help start the support experience in a professional manner
Monitoring key information in front of you using dashboard
Perform light user administration duties like password resets, ticket creation, scheduling or calendar events for future promises of action, getting the message to the right person
Qualifications
High-level Responsibilities:
Use monitoring dashboards to validate alerts, escalate to the right team member
We have 10+ tools that send us alerts that need to be monitored and responded depending on severity
Must have experience in hardware, camera installations, familiar with networking devices.
Review queue of technical support "tickets" or "requests", work to maintain an even number of tickets assigned to technical and non-technical team members
Sometimes helping customers generates new technical requests or sometimes even new sales request you'll be responsible for cleanly handing off to the next best person
Understand the people and the technical obstruction preventing your customer from succeeding and remedy or escalate to the next best person
Re-prioritize tasks, practice clean-handoff, assist your team by making sure information is clear and accurate. Look carefully and listen closely.
Making and sending key communications to customers to provide executive summaries and working to demystify problems
Verify contact information for all human capital, people, vendors and their data
Use CRM and Webapps to understand systems that people and aid in fixing broken software
Coordinating events with technical and non-technical people
Requirements:
Zero to five years of experience working in an end-user support role or similar experience in customer service facing job position. We can train the right person!
Experience and understanding of Microsoft Operating System products and Office products
Extra credit: any vendor certifications from Microsoft, Cisco, CompTIA, or other
Additional Information
This is a Direct Hire position.
Compensation and Benefits:
Competitive compensation depends on experience
We offer health benefits and 401k with matching
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IT Support Specialist jobs in San Francisco, CA, United States
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