Product Designer

San Jose, CA, United States

Cisco’s Customer Experience Design Group is looking for a Senior User Experience Designer to work with us to reinvent the customer experience across the entire lifecycle of our portfolio; from sales, to support, to product renewal. You will work on initiatives that range from incubating a design-centric proof-of-concept, to digging into the details of strategic products to transform them into something our customers can’t live without. Most importantly, you relish interacting with customers, having your design ideas and assumptions tested, and using customer feedback and insights to create the best experiences for them, while meeting product requirements and business needs.

YOUR RESPONSIBILITIES

The role involves orchestrating critical initiatives by developing proof-of-concept designs and prototypes. You will design and validate new user experiences through the creation of mockups, wireframes, flow diagrams, and sketches, among other UX artifacts. You will have active collaboration with cross-functional business and engineering leaders to understand project goals, assess feasibility, and establish timelines. You will demonstrate aging insights from customers, partners, and internal team members to improve and optimize business processes.

WHO YOU’LL WORK WITH

You will be part of an innovative experience design team responsible for reimagining the way customers and partners interact with Cisco. Our team develops forward-looking applications, solutions, and services across cloud, desktop, and mobile platforms.

BASIC QUALIFICATIONS: 6+ years experience with multiple UX design products or across multiple domains

6+ years experience developing and communicating UX design guidelines and design specifications

Bachelor’s OR master’s in UX, HCI, graphic design, or related field

PREFERRED QUALIFICATIONS: Strong knowledge and understanding of user-centered design product development

Ability to generate end-to-end designs - from concept through production detailing

A portfolio that demonstrates your design talent, including conceptual models, navigation and user flows, information design, and mock-ups

Ability to work in cross-functional teams that include product management, engineering, QA, and other UX professionals

Proficient with leading design software such as Figma, Sketch, the Adobe Creative Suite, etc.

Experience using user-research methods, analytics, and other insights to guide product direction

Excellent written, verbal, and time management skills

E-commerce, payment, or support solutions

Both Enterprise and Consumer designs

Crafting data analytics applications or dashboards with advanced data visualizations

Mobile app design

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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