Sr. Project Coordinator (Remote)

Portland, OR, United States

Job DescriptionJob Description

NRTC is a dynamic and growing cooperative with more than 800 employees operating out of eight office locations. We are member-driven and technology-focused, providing solutions that help our 1,500 electric and telephone members bring all the advantages of today's evolving technology to rural America. Our solutions are developed specifically to meet the needs of rural utilities and their customers and include integrated broadband, managed services, smart grid, mobile, and video solutions.

Pivot, an NRTC company, is a marketing and customer experience agency with a focus on collaborating with people who are doing meaningful work in the communities they serve. Pivot comes alongside these organizations to help them grow and thrive by assisting them in defining and living out their brands, telling their unique stories, and strengthening relationships with their customers. Pivot has four practice areas, including broadband marketing, broadband CX, broadband vendors, and nonprofits.

Job Summary

This position is primarily responsible for providing excellent project management support to multiple clients and projects. Project Coordinators are assigned to support client projects within specific business units at Pivot. Pivot’s clients include Broadband providers and the vendors that serve them as well as nonprofit clients (educational institutions, associations, and charitable organizations).

Responsibilities

Responsible for coordinating and monitoring projects from initiation through completion for the clients of multiple project leads

Manage client roadmaps, team utilization & capacity planning for clients and internal staff

Responsible for hands-on project coordination, overseeing and directing multiple projects at a time and ensuring that projects meet or exceed internal team and client expectations and stay within budget

Demonstratea thorough working knowledge of Pivot project management software tools, and supports PMs AEs, PCs and product teams with process and systems questions

Responsible for project managing special projects or small client projects independently

Providesupport for Account Executives (AEs), Project Managers (PMs) and/or others across Pivot business units

Workdirectly with clients to move a project forward as needed, provide an update or when delegated by project lead

Evaluateand recommends process improvement opportunities, to include process documentation, and training. Works to keep internal process documentation up to date and accurate

Responsible for creating project plans (based on milestones set by project lead), identifying and addressing projects risks, ensuring project team members meet their deliverables in the hours allotted

Work with internal teams to keep projects on track and ensure deadlines are met

Communicate with team leaders on upcoming capacity needs for staff, status updates and outstanding issues on delivery dates and other project warning signs

Evaluate changes in scope and schedule, assess impact on a project plan, and coordinate recommendations to the client and internal teams

Assist with initial project scope then monitor project budgets with resource tasks, and outside expenses

Assist with updating Weekly Status Report (or client meeting agendas) for projects PC is managing

Manage projects to established processes and make recommendations for process improvements and changes so that we continue to learn and improve operational efficiencies

Manage project quality by QA checking, testing, and ensure proper project specifications are met

Vendor coordination, quoting POs, accepting invoices and process for billing

Manage assigned projects from budget management, resource planning, workflow, team communication and client engagement

Actively recommendnew strategies and methods of organization, and efficiency to others

There are no supervisory responsibilities with this position, however Senior PCs are responsible for shadowing and coaching new PCs

Other duties as assigned

Qualifications

Knowledge, Skills, and Abilities

Excellent communication and presentations skills for successful interaction with all levels of management, employees, clients, and the public

Excellent verbal and written communication skills

Proven ability to build strong relationships with clients

Expertise in Microsoft Office and Google Suite (Google Docs and Google Sheets)

Experience in Forecast or other PM/workflow software preferred

Solid project management skills: ability to coordinate, prioritize and handle multiple projects simultaneously

Goal-oriented, collaborator with excellent organizational skills

Detail-oriented, paying special attention to proofreading all material

Ability to multi-task, delegate and meet tight deadlines

Ability to coach and mentor process and best practices

Ability to identify, recommend and implement process improvements

Minimum Education and Experience

B.S. Marketing, Advertising, Communication, Business, or equivalent experience

3 plus years’ experience in marketing or project management preferred

Experience as a project coordinator/producer for a creative agency is a plus

Physical Demands

Work is typically performed in a remote office setting

Occasionally travel may be required (up to 10%)

Disclaimer: The above job description summary is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of required responsibilities, duties and skills. The order in which responsibilities, duties and skills are listed is not significant.

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Company DescriptionNRTC – Member Driven and Technology Focused

NRTC provides solutions that help our 1,500 electric and telephone members bring all the advantages of today’s evolving technology to rural America. NRTC’s solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated smart grid solutions, advanced metering networks, next-generation energy, grid intelligence, broadband, managed services, mobile and video. We are a dynamic, growing cooperative with more than 800 employees operating out of eight office locations. We are looking to add experienced staff to our growing company to help our rural cooperative members develop their technology. Our approach is to educate and support our members as we work with them through a consultative process.

Mission

NRTC provides solutions that help our telecommunications and electric members bring all of the advantages of today’s evolving technology to rural America

Vision

We will be our members’ most trusted technology partner

Values

Our members are our reason for being

We put the needs of our members first.

We focus on delivering impactful solutions to them.

Our team is the foundation of our success

We trust each other. We cooperate with each other.

We unite to accomplish our goals together.

Our passion is supporting rural communities

We are dedicated to our members and the communities they serve.

IDEA Committee

At NRTC, we are committed to Inclusion, Diversity, Equity and Awareness in the broadest sense to honor our company values. We believe an inclusive work environment provides an atmosphere that allows all employees to attain their greatest potential and achieve the greatest benefits for our Members. The IDEA Committee is committed to furthering a supportive and welcoming workplace environment in which employees of all backgrounds and demographic characteristics can productively and cohesively work together.

Total Rewards

We are proud to offer our employees an appealing total rewards package including competitive pay and a matching 401(k) plan, along with medical (with HSA contributions from NRTC), dental, vision, and short/long term disability insurance. We also offer 12 paid company holidays, paid-time off and paid training, as well as an employee assistance program, discounted wireless plan, and so much more.

Growth and Development

At NRTC, we pride ourselves in promoting from within and developing careers through our mentorship, Educational Assistance programs, NRTC University webinars, and a learning management platform. Most of our positions are posted internally first, where we give our existing employees the opportunity to elevate their careers. NRTC also provides a mentorship program that helps employees find experienced mentors who can lead them on their professional journeys. Our educational assistance program offers an annual reimbursement of up to $5,250 per calendar year for educational costs to promote professional growth with continued education outside of NRTC. Monthly NRTC University webinars are hosted to educate our employees on other business units and departments. NRTC provides a robust learning management platform including thousands of courses for continued self-education.

Transparent Leadership

Our Executive and Senior Leadership Teams provide frequent updates with our quarterly “All Hands Meetings” both company-wide and within each one of our four business units. These meetings consist of important company updates, candid financial information, employee milestones, Employee Excellence Awards, special guests, IDEA updates and on-the-spot employee Q&A. To help encourage open communication, feedback and discussions, NRTC leadership also has an “open door policy,” and conducts numerous employee surveys which allows our employees to help shape the culture and future of NRTC.Company DescriptionNRTC – Member Driven and Technology Focused \rNRTC provides solutions that help our 1,500 electric and telephone members bring all the advantages of today’s evolving technology to rural America. NRTC’s solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated smart grid solutions, advanced metering networks, next-generation energy, grid intelligence, broadband, managed services, mobile and video. We are a dynamic, growing cooperative with more than 800 employees operating out of eight office locations. We are looking to add experienced staff to our growing company to help our rural cooperative members develop their technology. Our approach is to educate and support our members as we work with them through a consultative process. \r\rMission\rNRTC provides solutions that help our telecommunications and electric members bring all of the advantages of today’s evolving technology to rural America\r\rVision\rWe will be our members’ most trusted technology partner\r\rValues\rOur members are our reason for being\rWe put the needs of our members first.\rWe focus on delivering impactful solutions to them.\r Our team is the foundation of our success\rWe trust each other. We cooperate with each other.\rWe unite to accomplish our goals together.\r Our passion is supporting rural communities\rWe are dedicated to our members and the communities they serve.\r\rIDEA Committee\rAt NRTC, we are committed to Inclusion, Diversity, Equity and Awareness in the broadest sense to honor our company values. We believe an inclusive work environment provides an atmosphere that allows all employees to attain their greatest potential and achieve the greatest benefits for our Members. The IDEA Committee is committed to furthering a supportive and welcoming workplace environment in which employees of all backgrounds and demographic characteristics can productively and cohesively work together. \r\rTotal Rewards\rWe are proud to offer our employees an appealing total rewards package including competitive pay and a matching 401(k) plan, along with medical (with HSA contributions from NRTC), dental, vision, and short/long term disability insurance. We also offer 12 paid company holidays, paid-time off and paid training, as well as an employee assistance program, discounted wireless plan, and so much more.\r\rGrowth and Development\rAt NRTC, we pride ourselves in promoting from within and developing careers through our mentorship, Educational Assistance programs, NRTC University webinars, and a learning management platform. Most of our positions are posted internally first, where we give our existing employees the opportunity to elevate their careers. NRTC also provides a mentorship program that helps employees find experienced mentors who can lead them on their professional journeys. Our educational assistance program offers an annual reimbursement of up to $5,250 per calendar year for educational costs to promote professional growth with continued education outside of NRTC. Monthly NRTC University webinars are hosted to educate our employees on other business units and departments. NRTC provides a robust learning management platform including thousands of courses for continued self-education. \r\rTransparent Leadership\rOur Executive and Senior Leadership Teams provide frequent updates with our quarterly “All Hands Meetings” both company-wide and within each one of our four business units. These meetings consist of important company updates, candid financial information, employee milestones, Employee Excellence Awards, special guests, IDEA updates and on-the-spot employee Q&A. To help encourage open communication, feedback and discussions, NRTC leadership also has an “open door policy,” and conducts numerous employee surveys which allows our employees to help shape the culture and future of NRTC.

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