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Brilliant Earth
Baltimore, MD, United States
Customer Experience Manager - Baltimore The Customer Experience Manager will build,leadand mentor a team of dedicated Customer Experience Assistants, Jewelry Consultants, and Conciergesresponsible formeeting quarterly sales targets anddelivering exceptional service to Brilliant Earth customers. As the team’sleader, you will foster an environment of
Job Source: Brilliant EarthThe Michael's Companies
, MD, United States
Customer Experience Manager page is loaded Customer Experience Manager Apply locations Store - 9934 Reistertown Rd time type Full time posted on Posted 18 Days Ago job requisition id R00235511 Store - Garrison, MDDeliver a customer centric shopping experience by managing and delivering effective
Job Source: The Michael's CompaniesThe Home Depot
Columbia, MD, United States
Req114695 Position Purpose Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associate
Job Source: The Home DepotMichaels Stores
Baltimore, MD, United States
Customer Experience Manager page is loaded **Customer Experience Manager** **Customer Experience Manager** locationsLutherville-Timonium-30-36 W Ridgely Rd time typeFull time posted onPosted Yesterday job requisition idR00119326 Store - BALT-TIMONIUM, MD**We're here for the Makers! Come be a part of the team where innovation and teamwor
Job Source: Michaels StoresBrilliant Earth
Baltimore
Job Description Job Description Customer Experience Manager - Baltimore The Customer Experience Manager will build, lead and mentor a team of dedicated Customer Experience Assistants, Jewelry Consultants, and Concierges responsible for meeting quarterly sales targets and delivering exceptional service to Brilliant Earth customers. As the team’s
Job Source: Brilliant EarthMichael's
Timonium, MD, United States
Store - BALT-TIMONIUM, MDDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Op
Job Source: Michael'sParkdean Resorts UK Ltd
Essex, MD, United States
**Naze Marine** Naze Marine Holiday Park is set in peaceful surroundings with a relaxing environment, but you wont find our teams with their feet up! A career at Naze Marine is fun, fast paced and varied, ensuring our customers receive only the best of customer service and make amazing memories. As a growing business we are proud to offer progressi
Job Source: Parkdean Resorts UK LtdMichael's
Hanover, MD, United States
Store - BALT-ANNE ARUNDEL, MDDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standar
Job Source: Michael'sBaltimore, MD, United States
**Customer Experience Manager**
Baltimore, MD / Customer Experience & Education Customer Experience / Full Time/Remote **Company Description** When minutes matter, seconds count. As a pioneer and market leader in mass notification, our mission is to empower organizations to protect lives, secure assets, and maintain business continuity. Alertus is experiencing unprecedented growth in all markets, and we're looking for like-minded individuals who take pride in offering well-developed and invaluable life safety products to an engaged customer base.
**Job Description** We are looking for an engaging Customer Experience Manager to play a critical role in supporting Alertus rapid growth. This customer-focused rockstar will report to the Sr. Director of Customer Experience & Education, help bring our mission to life, and be responsible for increasing customer engagement by maximizing the customers Alertus System experience.
With a passion for customer engagement and retention, our ideal candidate will proactively work to understand and address the needs of our customer base. + Reach out to current customers to ensure the deployment and the full utilization of our products
+ Embed our existing customer base in Alertus' solutions to help drive retention rates
+ Obtain customer feedback regarding new features/capabilities and overall satisfaction through customer surveys, interviews, and focus groups
+ Use analytical skills to detect patterns, interpret data, brainstorm for solutions, and identify areas of improvement across the customer experience
+ Act as a liaison between internal teams to ensure customer needs are being met; coordinate with implementation, sales, marketing, finance, and product development teams
+ Act as a liaison between our customers and our internal technical teams to capture and deliver product requests for desired features
+ Spearhead projects for developing new features request by new and existing customers
+ Cultivate new business opportunities by asking questions, mining presented opportunities, and sharing the findings with the sales teams
+ BA/BS or equivalent experience
+ 2+ years of experience in a customer success or related role
+ Salesforce or other CRM platform experience preferred
+ Excellent interpersonal skills with the ability to effectively collaborate with internal and external stakeholders
+ Customer-first mindset
+ Ability to effectively communicate difficult/sensitive information tactfully
+ Ability to understand customers needs and manage client expectations
+ Exceptional soft skills
+ Competitive Salary
+ Business Casual Environment
+ Generous Vacation Plan
+ Part of a Fast-Paced and Growing Company Setting
+ Rewarding Experience Improving the Lives and Safety of Others
+ Regular Company Social and Team-building Events
+ Circle of Excellence Rewards Trip
Alertus Technologies is subject to the Federal Contractor and Emergency Temporary Standard (ETS) requirements of the Federal Mandate for COVID-19 Vaccination. All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.
Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19.
All your information will be kept confidential according to EEO guidelines.
EEO/AA Employer M/F/D/V
**AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP**
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Customer Experience Manager jobs in Baltimore, MD, United States
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